Mansfield Funeral Home

I wasn’t going to write this review, but after what was said to me today, I have to state what happened to me publicly. … When I asked Christie K. Moore what would you want to happen if you were in my place, Christie told me. MY MOM IS ALIVE, SO I DON’T KNOW HOW I WOULD FEEL. If that is not the rudest, hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I met Christie K. Moore at a professional training. When my mother passed on 03/31/23 I contacted her to help with the arrangements. I met with Myeshia and paid $12,0018 for the arrangements, travel to Tulsa and the burial plot. When we go to the graveside gazebo, my mom was already there waiting on us. After the celebration, they put my mom in a white van that had trash inside. They drove her to her final resting place and pull her out of the back of a white van with trash on the inside of it. Every funeral I have attended had a hearse, but my mom was pulled out of a white van with trash. At no time was I told the service car would be a van. I spoke with the man who came from Texas and said, why wasn’t my mom in a hearse, why you pulled her out of a van. This is terrible. He said, “I am sorry, if you wanted a hearse, I could have gotten you one.” Why wouldn’t I want a hearse, it’s a funeral. They were not packing meat across state lines. I then sent Christie a message about my embarrassment and heartbreak the same day of the funeral. She responds we can talk, so on today, we talked. I told her how I felt and that I couldn’t sleep because it was so disrespectful for my mom to be in the back of a dirty van. I also stated Tulsa was my mom’s hometown and I was so embarrassed. I told her, I can only burry my mom once, we can’t redo this and I feel very embarrassed because this is a funeral and we did not expect nor where we told that she would be in a van. She again said, I am sorry, we believe in excellence, etc. At no time, did she offer any refund or anything, just an apology. When I asked what would you want to happen if you were in my place. She told me. MY MOM IS ALIVE, SO I DON’T KNOW HOW I WOULD FEEL. If that is not the rudest, hateful thing you can tell a person who just lost their mom. This is supposed to be a colleague of mine. I would never ever say anything so hurtful to anyone in my life. I was asking from a point of customer service or as a business owner, not to hear, you don’t know how to feel, because your mom is alive. I am so hurt by that comment, I started to cry. I would NEVER use them again. Now, Bri, who did my mom’s makeup deserves 100 stars, but how Christie handled the situation with me, deserves 0 stars for her lack of empathy.