Top Rated Local® is pleased to announce that Mansfield Funeral Home is the number one funeral home in Texas for 2018!
As a group of dedicated individuals in the death care industry, the team at Mansfield Funeral Home exhibits an incredible level of compassion and professionalism. That became abundantly clear when reading through the many positive reviews they’ve received online. The following are just two of those reviews:
“Thank you, Christie Moore and staff. You held our hand while we were lost and guided us through a painful process. You went above and beyond to put together a wonderful service to honor our son. Thank you for praying for our family. I hope not to need you again for a long while but I know where to turn.” -Christi D.
“If I could do a higher rating I would. My husband passed away pretty unexpectedly in April. We went to this funeral home since it was in Mansfield. We could not have been treated better. They were extremely helpful and gave us suggestions and just met our every need. The facility is beautiful, not the old ‘funeral home’ feeling at all. We had his service in the garden area, which is amazing. They did his DVD which was perfect, as was the program for the service and the guest book. I had never seen a program or guest book so beautiful. I just can’t say enough about the owner, Christie, and her staff. She even checked on me a week or so after the funeral to see how I was doing.” -Merryl K.
Not Your Average Funeral Home
We got the chance to speak with Christie Moore, the CEO and one of the owners of Mansfield Funeral Home, about their online reputation and success.
What makes them different from other funeral homes in the area? In Christie’s words, “Our business is a ministry, it’s not a job for us. It’s something we were called to do. When service is given from the heart, there is nothing but excellence that can follow. We believe in educating our families first, so when all the decisions are made, they are clear and they understand the value of every single purchase.”
Building Success Through Community Building
A lot of things go into making this funeral home such a welcoming and caring place — a compassionate team, a state-of-the-art facility that is 100 percent solar powered, and a prayer and meditation garden where funeral and memorial services are held (pictured above), for example. As for the Mansfield Funeral Home secret to success, Christie said, “[We] set expectations for our families, when they tell us they receive excellent service, we ask them to share that with the community.”
As an award-winning business owner, Christie has a great deal of wisdom to pass on to anyone that is working on building or maintaining a positive online reputation. This is what she had to say:
“1. Customers can recognize when your business is genuinely interested in understanding and supporting their needs. That formula, along with best-in-class service will keep the positive online chatter going. 2. Focus on pouring into the community year round and make it easy for them to engage you, however they choose, whether it be online or offline.”
Congratulations to the team at Mansfield Funeral Home for being a 2018 Top Rated Local award winner!
