Top Rated Local

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Monogram Online

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68.36  Rating Score™
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Of 812 ratings posted on 4 verified review sites, Monogram Online has an average rating of 2.84 stars. This earns a Rating Score™ of 68.36.

MonogramOnline is a shopper?s one stop shop haven; we provide a wide selection of Unique Personalized Gifts for all ages! Our website store offers an extensive collection of hottest custom items at great prices. From its origin as a jewelry manufacturer, MonogramOnline has developed and evolved combining modern technology, old world craftsmanship and creative marketing in mass retail. We produce a limitless selection with custom items ranging from jewelry to office, outdoors, kitchen and more! At MonogramOnline, we are dedicated to providing our customers with the finest products and services available!

Serving: SYOSSET, NY

RateRate WebsiteWebsite CallCall Now Directions Location
5
38
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57 Total Reviews
3.8
topratedlocal.com
57 reviews | 3.8 average
google.com
114 reviews | 3.1 average
trustpilot.com
640 reviews | 2.7 average
yellowpages.com
1 reviews | 5 average
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57 ratings & reviews posted directly on Top Rated Local®

Quality
3.8
Value
3.8
Timeliness
3.8
Experience
3.8
Satisfaction
3.8
OVERALL
3.8
Showing 11-20 of 55 items.

1 review

I am so in love with my blankets I purchased from them. Highly recommend.

1 review

Loved my Christmas Drawstring. Going to stuff them with presents for my kids on Christmas :)

1 review

Cute products. Loved my Christmas gifts

1 review

Didn't make the product as I paid for very cheaply made and item wasn't what was described in advertising no phone number to talk to a real person reached out several times with no response STAY AWAY FROM THESE PEOPLE

1 review

I purchased a blanket in may and I still have yet to hear a response back or get a update after sending several emails. This company is a rip off and I wish I would have never ordered with them . It’s very frustrating to spend $60 on something and never receive it . The item was a gift and it would have been nice to get a reply after sending a email on May 21st , yet still nothing . I’m definitely contacting the better business bureau.

1 review

I ordered two items from this company on 4/30/2020 and have yet to receive them. I emailed them and received no reply. I am going to report them to the Better Business Bureau because this is not a good business and from what I’ve seen with the reviews, I’m not the only one who has been duped.

1 review

Still waiting for an order and emailed twice with no response. They don't answer phone calls either. Tracking says processing....same as always, really? Wondering if this is a real company or if I've been had.

1 review

I ordered four items back in March for Easter. I have received one item. They have charged my credit card of course and I emailed and said I want my money back o have no need for the other items six weeks later. They refuse to refund my money as they stated the items are in production and then a paragraph later state once we are at full workforce your items will be produced. So what is it are my items in production or Gabe you not even started but won’t refund my money? I wish I would have read these reviews before I ordered from this company. Do not use them as you will wait months for your merchandise and they will tell you lies in the same email. I am putting in a complaint with the Better Business Bureau and am contacting my credit card company in hopes of stopping payment o. Something I was charged for weeks ago yet I Gabe no merchandise.

1 review

ordered the "Santa & Christmas Tree Couples Name Tree Skirt" (product code: SB6147). Website shows lettering in a standard name format with first letters capitalized and all others lowercase. However, the personalization box only allows uppercase letters. Because of that, as well as the way the text is printed on the item image, I assumed my text would be printed as such. Huge disappointment when it arrived to find that the name was printed in ALL CAPS. Customer service response stated "We regret to inform you that the personalization for the item 'Christmas Tree Couples Name Tree Skirt' will be in Captial. It is the nature of the item." There was no offer for a refund, an exchange, or even an apology for the false advertisement . If the text for this item is only available in all caps, the associated picture should reflect that!

1 review

Horrible company. I ordered 3 Christmas bags for my sons on Dec. 1st. Two came in 2 weeks. I emailed and tried to contact about the 3rd bag prior to Christmas. No response. With 3 kids, obviously I can’t use just 2 from Santa. 3rd arrived Dec 27. I emailed after Christmas and said I wanted a refund and didn’t want the bag. I finally got a response to “wait” until I got the bag to send an email??? I then got another response that it shows my bag arrived on Dec 27th and they don’t offer refunds On Personalized orders. Ummmm you took a month to get me my order. This company is TERRIBLE. Horrible customer service and horrible policies. I have written a letter to the BBB and will continue to post everywhere about their awful service and policies! DO NOT ORDER FROM THEM!

*2 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.