On August 9, 2023 my family and I had to make a tough decision to euthanize our dog who was 13 years old. It was only time for our beloved Russell needed to be put at ease. We opted to have our pet cremated and have his paw engraved for our family. We wanted his ashes to be next to his partner who passed away 4 years ago and they will forever be together again.
We have not heard back from our vet as to when we can pick-up our dog's ashes and paw print. We followed-up since it has been 3 weeks with our vet to get in contact to get an estimate of when we could pick him up. On August 31, we received devastating news from Only Cremations for Pets, Inc. that his body was displaced and was cremated in a communal cremation setting. They offered a refund, but it’s not about the money, it’s the family member that we truly lost who will never be brought back to us.
The business was very apologetic and offered us the ashes from the communal cremation which they state it was 8 dogs including our baby Russell. It’s devastating news to our family that we cannot have his ashes solely but only bits of it.
We will never understand how this oversight could have happened and still proceed with the communal cremation. There needs to be more done by the business and account for how many dogs owners are requesting their pet back and not proceed if there is a missing dog.
I understand that is too late for any corrective action but would like Only Cremation for Pets to ensure appropriate measures are taken place in order to prevent this oversight. As a pet owner and my family, I wish that this does not happen to anyone else in the future as the suffering has been brought back to us in a different light.
1 review 