Solutions Pest & Lawn

I purchased a pre- emergent product from Solutions. Their price beat Anazon' s price by almost $10.00 and they offered free quick shipping.

i ordered on sunday and had my products on wednesday that was great i just ordered so i had for spraying lawn this spring fantastic service

Let me start out by saying I hate writing bad reviews. I much rather like leaving positive reviews of which I leave many. In this case I have no choice. My sadly negative experience with Solutions Pest & Lawn: DIY Pest Control (www.solutionsstores.com) needs to be shared. Shortly before 1PM on 12/16 I placed and order for Spectre PS Aerosol (quantity 2) and Bayer Premise Foam (quantity 2). My AMEX was immediately charged for $84.08. On 12/17 I received an email letting me know the “order has been processed and the tracking # is: 61299992447927715334. It could take up to 48 hours to become active in the carrier's system. “ …They include the following in the shipping email “We are a small family owned company and your business means a lot to us. If you could take a moment to leave us a review on Google! That is the only way people find out about us as we do not do any marketing.” …Well, wish granted. I assumed the item was shipped and I would be receiving it soon. Like most people close to the holidays I got caught up in other things and didn’t realize until catching up in my emails on Monday 1/3 (yesterday as I’m writing this) that I hadn’t received the pesticides. I checked the tracking number and low and behold the item never shipped. I found no other emails either. So being a little perturbed I sent an email asking why the item hasn’t shipped and asked if I would need to address this with AMEX and leave a bad review. 3 hours later I get a response from Kathie Redou (kredou@solutionsstores.com) stating the following “The premise foam is on backorder and that is why your order has not shipped yet. We can cancel your order or keep you in the queue for when the item arrives. Please let us know what you would like to do.” She also included a screenshot from their website of the premise item with a HUGE, impossible to miss, RED box stating the item was backordered as if I would have ordered a backordered item and inferring by this was my fault... I was flabbergasted at this response. As I previously stated, I ordered the items that were in stock, they billed me the entire amount and they sent me a shipping notice with a tracking number. She was clearly insulting my intelligence. We exchanged a few more emails that remained civil, I suggested they try and rectify but instead Jorge Parrales (jparrales@solutionsstores.com) jumped on the thread and claimed to be canceling my order which, as of this writing at Noon on 1/4 they have not done. I had to dispute with AMEX and AMEX immediately credited back the funds to my account. Now I was fully prepared to hear at least an apology for their issues if not some sort of method to address the issue like overnighting the items that were in stock, attempting to obtain stock from other sources, a discount on future purchases, anything to avoid this negativity. I got nothing. They never owned their mistake, they never contacted me about any inventory issues, they could have easily sent the items that were in stock, nope. I told them I would be leaving a very negative review. At 10AM this morning, a full 16 hours later I received an email in reply from Kathie Redou with just “Have a great day.” I love supporting small businesses. I hate using Amazon, but this kind of experience is very discouraging and makes a person gun shy about buying from small businesses online. I can’t recommend Solutions Pest & Lawn: DIY Pest Control and I would encourage anyone to pick one the many other DIY websites or one of your local DIY stores instead.

The first thing was my concern for buying something like this over the internet, with all the scammers out there. I was able to pay through my Amazon account. The equipment it self is high quality, just the reason why I chose this company. Lastly, it works great.

Dealing with a moth infestation in kitchen utility room about 10 feet away from pantry. Order novacide and pyrid as recommended on their website. After a week of no change in status on fedex’s tracking, I call and am told that the pyrid is on manufacturing backorder for at least two more weeks, and the whole order (including the in-stock novacide) won’t ship out until all items are in stock and ship together. I ask how we can ship out the novacide sooner as we’re desperate for the infestation not to get to the pantry. End up having to cancel pyrid for novacide to ship. Another 2 weeks go by without receiving novacide, call FedEx and they say package may be missing and to call shipper to file a claim. Call Solutions Pest and they have me fill out an affidavit for missing package and they reorder the novacide. I beg them to ship with anyone but FedEx because of the issues we’re having locally with FedEx right now. They say no can do. After looking at my credit card statement later that day, I notice that the charge for the reorder was cancelled, so I call Solutions Pest. They say there was an ordering error and the order was cancelled. I had to call them for them to tell me there was no reorder in process. They had no intention of reaching out to me. I pay for expedited shipping, after the customer service rep refused to upgrade shipping because of all the issues I’ve been having (horrific customer service to say the least). Already past the guaranteed delivery date of the reorder and I still have no insect poison. I would recommend customers to stay away from this business at all costs.

Ordered a product called Pyrid on November 10 to help with an infestation of biting midges (noseeums) in my home. Needed it quickly. Anxiously waited a week for product. Called on November 17 to find out where it was. Turns out it hasn't even shipped yet. The Customer Service rep said the product is on backorder, so no telling when I would've found that out if I hadn't called. So if you have a pressing pest problem, go elsewhere for a solution.

I ordered from these guys weeks ago and nothing has shipped so far, I’m running low on Product and have called them several times to see what’s going on. They keep giving me a date when it is scheduled to come but it never does they never bother to keep me updated. The prices are good but what good does good prices do if it never comes?

I don’t like getting things shipped through fedex, they either deliver to the wrong locations, damage or take forever to ship products to there locations. I had a shipment come to me a month late costing my a lot of money. They don’t take responsibility for issues. I filed a complaint in the better business bureau and they never got back to me as promised. I cannot see me or my Company continuing buying products from this company if they continue using FedEx.

Ordered product on Tuesday and it was delivered before 9:30 on Thursday! Also, the product was cheaper than any other dealer.

Great customer service and products will continue to do business with them.