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Virtual Doorman

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94.64  Rating Score

Of 128 ratings posted on 3 verified review sites, Virtual Doorman has an average rating of 4.66 stars. This earns a Rating Score™ of 94.64.

At Virtual Doorman, we are proud to provide residents and businesses throughout Manhattan and New York with an accessible, affordable and convenient alternative to traditional doorman services. With hundreds of buildings in New York and nationwide currently using our service, and more and more signing on every month, Virtual Doorman is revolutionizing the industry with our secure and user-friendly remote doorman system.

Serving: State Of New York


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30 Total Reviews
4.7

30 ratings & reviews posted directly on Top Rated Local®

Quality
4.7
Value
4.7
Timeliness
4.7
Experience
4.7
Satisfaction
4.7
OVERALL
4.7
Showing 1-10 of 26 items.

1 review

Many people don’t know that we have your service, hence it might help to have a small placard at the main door, saying that a virtual doorman is there to assist if any packages are being dropped between 11pm and 3pm.

1 review

My experience using Virtual Doorman has been very positive.

1 review

Excellent attention!

1 review

Have always been prompt, efficient, and courteous both via email and via front door portal.

1 review

Verified
I have had no complaints.

1 review

Verified
Very smooth operation

Reply from business

Thank you for your support!

1 review

Verified
I have always had good experiences with my management company's Virtual Doorman service (we've been at our building a year now) but my most recent experience made me want to write a review (I never really do them). I had caught a package thief basically in the act, and prevented one package from being stolen from a neighbor when I got into the elevator with the thief and took it from him. I wanted to check if he had gotten away with other packages, and asked Virtual Doorman to look at their cameras and see if they caught anything. Not only did they say they'd look into it, but I swear I got stuff private investigators would give you! I got back a timeline of the thief's actions from even BEFORE he even entered the building. They were able to tell me he came from across the street via the park on our street, that he buzzed a bunch of apts and said he was making a delivery to get let in (that's how I became aware.... he buzzed my apt but I wouldn't let him in and I felt it was suspicious so that's how my adventure started), and basically how he stole the packages. They even told me what he did AFTER he left. They had camera footage of him putting the boxes in/next to the dumpster on our street. They also got his face, which was amazing since he was wearing a mask most of the time (but the neighbors who let him in couldn't understand what he was saying through the mask so he took it off for a few seconds). They sent me all the videos they had with his criminal acts and I was able to send it to my management company to report to the police. I want to thank Kait and Anna for their incredible work ethic and service. So glad we have Virtual Doorman in our non-doorman building.

Reply from business

Thank you for your incredible recommendation, Marina! Our customer's safety and happiness are our top priorities and we are delighted to hear how much an impact we could make!

1 review

Verified
Great service all around !

Reply from business

Thank you, Anna!

1 review

Verified
N/A

1 review

Verified
Great service always polite , proper and on top of packages and security. Thank you so much!!

Reply from business

Thank you for your support!

*5 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.