Westford Veterinary Emergency And Referral Center

I wish it was possible to leave 0 stars! This place is horrible! Several years ago I brought in a sick cat and was told $1800 and that will cover ALL treatment. 4 days later I'm told that my the cat is very depressed and very sick and needs another $3000...which I figured would do nothing but prolong the misery. Recently tried to give them a second chance with post-surgery physical therapy for our dog. This was time sensitive and, despite knowing this they cancelled 3 appointments in a row. The care about nothing but money and it is not possible for them to have a less professional operation. No wonder the survey links on their website don’t work! If you care about your animals, STAY AWAY!!!

Worst experience. My cat had fatty liver disease. They figured it was lymphoma or FIP. My cat was diagnosed from the blood test 8 days after his hospital release. 2 days later he was dead. 18 month old kitty. No treatment until hours before his death I was told I could spend close to another $3,000 for a feeding tube. I didn't have $3,000 readily available as I spent $3,000 dollars on July 20 for him to be hydrated and tested. They sent home inadequate medication while waiting for results. They then sent home more of the meds that were not helping. 2 separate phone calls and 2 separate trips to Westford Emergency Veterinary Hospital because each time the doctor thought of something else that would work better. 2 days after we received his diagnosis he died of starvation. Because it took them so long to get blood work done. Inadequate medication. One was even specifically FOR DOGS. My kitty weighed 5lbs in June. He weighed 3 lbs when he was a patient at Westford Emergency Veterinary Hospital. He died weighing 2lbs. Fatty Liver Disease is treatable and curable. These horrible people placed their profits over my pet's life. Now he's dead. But they did offer a payment plan to euthanize him. WTF. Why wouldn't a payment plan to save the kitty's life offered? Or timely medical attention or timely diagnosis? This is a great place for people who don't want their money anymore and want to watch their beloved pets suffer and die. Go to Tufts. Go anywhere else. Do not go to Westford Emergency Veterinary Hospital.

I am extremely upset about trying to get my Jack Russell seen on a Holiday week-end. He was at the Vet’s last Weds and received his vaccines as well as an exam. On Thurs, we noticed he was squinting a lot but thought that maybe he was not himself due to his vaccines. On Friday I noticed his eye was getting cloudy and by Friday morning it was worse. Being a Holiday week-end , I called everywhere and was unable to find a place to take him. I was told by another place I called to call Westford Veterinary Emergency and I called. I explained that we were very worried about him and needed him seem. The woman on the other end told me that they could not see him that I needed to find a Veterinary ophthalmologist. Of course, I could not find anyone this week end. They could have at least seen him but they did not. He is worse and I will be at a vets tomorrow morning for sure. I will NEVER call this place again, the person on the phone did not even seem to care. My husband and I are in the medical profession and we have never treated anyone like this. Just HORRIBLE !!!!! I will make sure this gets posted anywhere where I can leave a review. There is no excuse for not seeing this poor little guy.

Very unhappy with the service. Charged me $95 for a boarding fee because my girlfriend was 45 minutes late picking up my dog. I will never use them again. This happened on Xmas by the way.