Top Rated Local® is pleased to announce that Urban Desert Pest Control is a 2019 award winner for pest control companies in Arizona!
When you need effective pest control solutions in Phoenix, there’s no better company to turn to than Urban Desert Pest Control.
Urban Desert Pest Control has received hundreds of reviews with an average rating of 4.95 stars, earning them a stellar Rating Score™ of 99.53 and a 2019 Top Rated Local award for ranking among the top five pest control companies in all of Arizona!
Here’s just one of their many five-star reviews:
“What a phenomenal company. I am so blessed to have found this pest control company. Brad, the owner, took time explaining what they would need to do after viewing the damage these little pests have created. Today, there were two guys moving boxes in my garage to begin treatment. Their method is not harmful to your pets, which was also a concern for me. …If you want to use a family-owned company that stands by their word and works their very best to help you, I strongly recommend Urban Desert and their crew.” – Kaye W.
Not Your Average Pest Control Company
We wanted to learn all about Urban Desert Pest Control and its impressive online reputation, so we took a few minutes to talk with the owner, Brad Olsen.
The first question we had for Brad was what is it that sets Urban Desert Pest Control apart from their competition in Arizona. Here’s Brad’s response:
“We truly have the best, most thoughtful and thorough employees. We equip our great people with top-notch products and equipment, so they can get the job done right and get amazing results for our customers. We offer all-inclusive service at a great price, and each service is guaranteed. We never overload our technicians, so they always have the time to inspect, treat and explain the process to the customer. We always put our customers first by valuing their time. We don’t like them waiting around for us all day, so we give small arrival windows and a heads up when we are on our way. …We do our best to make our customers happy with each interaction.”
He added:
“My wife, Trista, who is my business partner, is a massive help, along with our great staff/employees. My team is what keeps this business running.”
We also wanted to know what their mission is at Urban Desert Pest Control and how they work to make the world a better place. Here’s what Brad had to say:
“We have a culture that celebrates going the extra mile for people and helping with more than just killing bugs/pests. We have gotten great feedback from individuals we have never done actual business with but rather helped them something small, like changing a tire or bringing gas to a stranded motorist. We also take opportunities every day to help our customers. We help bring in groceries, take in trash cans, sweep up walkways or help their child with homework. We feel that going above and beyond the job to do good for others creates relationships outside of the business and with our community, and goes a long way. Acts of service always help to make the community and the world a better place.”
Brad went on to say:
“I hope to build this business into something that can better the lives of all of the people who work hard every day to make Urban Desert a success.”
Building Success by Doing Great Work
Brad attributes Urban Desert Pest Control’s strong online reputation to their commitment to doing great work for their customers without making them sign any contracts or pay high initial fees:
“…Without contracts, you are only as good as our last service. We also have incredible employees who care about others and have great communication skills. We always put forth the effort to keep customers in the loop and to get the job done right. And if a problem arises, we fix it. Word of mouth is your greatest and cheapest advertisement for your business, and a happy client turns into your best salesman.”
Outside of building a powerful online reputation, Urban Desert Pest Control has gotten their name out there through branding — they’ve put their logo on hats, shirts, magnets, their vehicles and even fly swatters! — by being involved in community events, by doing sponsorship and by networking within their community.
There are so many business owners out there looking to build the kind of online reputation Urban Desert Pest Control has. Here’s Brad’s expert advice for them:
“Listen to your customers! Building a relationship with the customer and with your community is a top priority.”
Congratulations to the team at Urban Desert Pest Control for being a 2019 Top Rated Local award winner, and thank you so much, Brad, for taking the time to speak with us!
We highly recommend Urban Desert Pest Control in Phoenix. Visit their website today!
