Top Rated Local® is pleased to announce that Ascot Automotive is a 2018 Top Rated Local® award winner!
Due to their impressive 99.73 Rating Score™ and phenomenal reviews, Ascot Automotive has placed in the top 10 auto shops in all of Arizona! They’ve thoroughly impressed their clientele by providing trustworthy and comprehensive auto care and friendly service. Here are a few of our favorite reviews from the people they’ve served:
“Fast, friendly service and quality parts. They replaced the timing belt and related components on my 2004 Honda Civic [the] same day by appointment, which was great since we were on a cross-country road trip and eager to get back to exploring. Would definitely recommend.” -Jeremy J
“Ascot fit us in and took care of us immediately. We felt we were in good hands and not taken advantage of. What could have been a disastrous end to our vacation, ended up [being] just a bump in the road. With Joe’s help, we were able to make alternative plans in a timely manner. Excellent service with a big scoop of kindness…” -Patti S.
“I don’t usually review anything, anyone, or anywhere I go, but I have to say — I was so thankful to do business with Ascot today. If they wouldn’t have helped me, I’d have been [stuck] in town for another night. They were informative and helpful… but I have all the confidence in the world that I’m getting home with my wife and four kids safely because of Ascot. Thank you!” -Ken B.
Not Your Average Auto Shop
Ascot Automotive is a Flagstaff institution. In fact, some of their clients have been coming to them for more than 30 years. Most of their technicians were born and raised in the Flagstaff area, which makes them an even more integral part of the community. Going beyond the call of duty that they have to serve their clients well, the Ascot Automotive team also stays active in their community. From sponsoring high school athletics to working with the scouts, they’re always looking for new ways to contribute to the community they love.
Their commitment to the people they serve is unparalleled. In shop manager, Will’s, own words, “The key is to always take care of people like they were your own family. Treat people how you would want to be treated. The reputation of the auto industry, [generally], is not great so we do our best to make them feel comfortable. Talk to them in a way they would understand — and help them evaluate their choices.”
Building Success Through Honesty and Dedication
The Ascot Automotive team focuses solely on generating word of mouth when it comes to gaining new business. When asked what advice he had for other businesses trying to improve their online reputation, Will said “You will never gain trust unless you earn it, so honesty is the best policy. Keep your own pocketbook out of your mind, and understand that the relationship is the most important piece of the dynamic so preserve that above all else.”
Congratulations to the team at Ascot Automotive on being a 2018 Top Rated Local award winner!
