Utah’s Top Rated Local® Auto Shops Award Winner: Pro Auto Care

Top Rated Local® is pleased to announce that Pro Auto Care is a 2018 award winner for auto shops in Utah!

When you’re in need of automotive repair or maintenance in St. George, no other auto shop beats Pro Auto Care.

Pro Auto Care has earned more than 100 online reviews with an average rating of 4.95 stars, a stupendous Rating Score™ of 97.51 and a 2018 Top Rated Local award for being ranked among the top 10 auto shops in all of Utah!

Here’s just one of the many five-star reviews they’ve received from their happy customers:

“I’ve worked with Pro Auto Care for about the past two years now, and they have provided, without comparison, the best auto repair services I’ve ever experienced. They are honest, down to earth and knowledgeable. I’ve had them provide preventative services as well as diagnostic, and I’ve never been disappointed. Prior to finding Pro Auto Care, I tried several places in town; most of them were fine, but these guys are really top notch.” – Sterling S

Not Your Average Auto Shop

According to Alec Ferguson, the service manager at Pro Auto Care, their 30 years of industry experience and knowledge are what really sets them apart from other auto shops in Utah.

Another thing that makes Pro Auto Care different is their commitment to ensuring that their customers are comfortable with the diagnosis and understand what needs to be done. Best of all, they never try to sell repairs their customers don’t need, and they also never charge their clients diagnostic fees.

We asked Alec why they do what they do at Pro Auto Care and how they work to make the world a better place. Here’s what he had to say:

“We know this industry, and there are some [shops] that are shady. We provide an honest and straightforward option. When we can take care of the customer’s car and get them on the road, so they can go to work and take their kids to school, then we know we have done a good job.”

Building Success Through Honesty

Alec credits Pro Auto Care’s strong online reputation to the team’s commitment to always being completely honest with their customers.

That honesty, as well as the next-level service they provide for their customers, has helped them grow their business largely through referrals; although, they have done some advertising on the radio and on their website.

We asked Alec what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Listen to your customers, and realize that making money isn’t the most important thing. Do your job, and be honest about it.”


Congratulations to the team at Pro Auto Care for being a 2018 Top Rated Local award winner, and thank you so much, Alec, for taking the time to speak with us!

For auto care that can’t be beat in St. George, we highly recommend Pro Auto Care. Visit their website today!

Washington’s Top Rated Local® Auto Shops Award Winner: SK Motorsport

Top Rated Local® is pleased to announce that SK Motorsport is a two-time 2018 award-winner in Washington!

For all of your auto repair needs in Bellingham, there’s no better company to turn to than SK Motorsport.

SK Motorsport has earned more than 100 online reviews with an average rating of 4.88 stars, an incredible Rating Score™ of 98.75 and two 2018 Top Rated Local awards — one for being ranked among the top 100 businesses in Washington and one for being ranked among the top 10 auto shops in Washington.

Here’s just one of the many five-star reviews they’ve received from their happy customers:

“SK Motorsport worked hard to solve a difficult issue with my Audi A4. Because of the complexity, it took two visits, but I was set up with a loaner car both times, was communicated with throughout and felt that my car was in good hands! It’s running better than ever. I highly recommend these trustworthy, hardworking guys!” – Gennie C

Not Your Average Auto Shop

The team at SK Motorsport is dedicated to providing a personal experience for their customers from the moment they walk in the door, and they always work hard to provide trustworthy, honest solutions.

In fact, SK Motorsport was built on being honest and always doing the right thing. Their customers recommend their friends and family to SK Motorsport because they know that their needs will be put first and that the team will do everything in their power to meet those needs.

We asked the owner of SK Motorsport, Steve Knowlton, why they do what they do and what they do to make the world a better place. Here’s what he had to say:

“Our mission is to have a passion for what we do and to love cars. We have been gifted with a special skill set, and we want to use it to help people. That is a great feeling. We also work hard to create a good working environment for our employees, which translates into quality service for our customers.”

Building Success Through Honesty

Steve credits SK Motorsport’s strong online reputation to his team’s commitment to honesty. They don’t ask for reviews regularly from their clients; though, they have asked for feedback in the past. Instead, they focus on providing great service, and they let their customers choose to leave them a review or not.

In addition to the growth that has come from online reviews, referrals are a huge part of the business at SK Motorsport. A lot of SK Motorsport’s business gets interconnected on their website, but it stems from many different places, including online reviews, word of mouth, flyers, direct mail and their connections with the Chamber of Commerce.

We asked Steve what advice he has for other business owners who are looking to grow their business and build their online reputation. Here are his words of wisdom:

“Do the right thing every time. Even if it costs you extra money, you have to do the right thing for your customers. Also, always be honest, because you can’t beat that.”


Congratulations to the team at SK Motorsport for being a 2018 Top Rated Local award winner, and thank you so much, Steve, for taking the time to speak with us!

If you’re looking for a reliable, trustworthy auto repair shop in Bellingham, we highly recommend SK Motorsport. Visit their website today!

Washington’s Top Rated Local® Auto Shops Award Winner: Botzon’s Automotive

Top Rated Local® is pleased to announce that Botzon’s Automotive is a two-time 2018 award winner in Washington!

Whether you’re in need of an oil change, a power steering fluid flush or any other automotive service in the Spokane Valley, there’s no better auto shop to turn to than Botzon’s Automotive.

Botzon’s Automotive has earned hundreds of online reviews with an average rating of 4.95 stars, a spectacular Rating Score™ of 99.51 and two 2018 Top Rated Local awards — one for being ranked among the top 10 auto shops in Washington and one for being ranked among the top 100 businesses in Washington!

Here’s just one of the many five-star reviews their happy clients have given them:

“These guys were all very helpful and trustworthy. As a single woman, it is hard to find someone you can trust with an issue you may know nothing about. I’ve been taken advantage of in the past but have [had] no issues here. They are reasonable and reliable and the only place I’d take my Volvo to. Thanks to Bud and his team!” – Jessica C

Not Your Average Auto Shop

Botzon’s Automotive offers competitive prices to their customers, and they stand behind everything they do 100 percent. Customers gain added peace of mind with the nationwide warranty they offer through their parts company.

The team at Botzon’s is extremely efficient at getting cars checked in, repaired and back to their clients. And the vast majority of jobs they take on are finished in one to three days, giving their customers the solutions they need to get back on the road and back to their daily routine.

We asked the owner of Botzon’s Automotive, Bud Botzon, why he does what he does. Here’s what he had to say:

“I like cars, and I like people! I like working with my hands and helping our community. We service exotic cars, too, and that’s really fun for us. We can work on Ferrari’s, Lamborghini’s, Rolls Royce, etc. We work with MGB a lot also, and I don’t think anyone else in the area can do that. We even have a lot of experience with British cars, like older Jaguars.”

Building Success Through Honesty and Next-Level Customer Care

Bud credits Botzon’s Automotive’s strong online reputation to his team’s commitment to honesty and to taking great care of their customers.

“We know when things go wrong, and we stand behind our work. I have a great staff, and they’re known for being professional; we get a lot of compliments about how knowledgeable and down to earth they are.”

They also have a “reminder” service that prompts their customers to leave a Google review after their vehicle has been repaired.

Botzon’s Automotive was built on word of mouth, and it’s been the team’s main focus after some unsuccessful advertising attempts in the past.

We asked Bud what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Stand behind your work, always. Good communication is key as well. It’s so frustrating when you’re dealing with a concern and you can’t talk to anyone. We don’t do that. If someone has an issue, we address it immediately. We return every call to ensure our clients are happy. We get a lot of communication through e-mail, as well, so we make sure we respond quickly. We’re on top of it. It’s so important.”


Congratulations to the team at Botzon’s Automotive for being a 2018 Top Rated Local award winner, and thank you so much, Bud, for taking the time to speak with us!

If you’re in need of honest, efficient automotive service in the Spokane Valley, we highly recommend Botzon’s Automotive. Visit their website today!

Arizona’s Top Rated Local® Auto Shops Award Winner: Combs Auto Repair Scottsdale

Top Rated Local® is pleased to announce that, thanks to their wonderful 99.62 Rating Score™, Combs Auto Repair has won two 2018 awards in Arizona.

Combs Auto Repair is the shop to turn to when you’re looking for next-level auto repair services in Scottsdale.

With an emphasis on customer service, Combs Auto Repair has earned hundreds of positive online reviews, a killer 99.62 Rating Score and two Top Rated Local awards in 2018. Here’s just one of the many five-star reviews that helped them get there:

“Combs Auto has been my go-to for my automobile needs for 18+ years! I’ve been so happy with their service that I’ve referred my friends and colleagues to them! I have never felt that I am being taken for granted or up-sold on something that I didn’t need.” – Brenda H

Not Your Average Auto Repair Shop

We sat down with Mark Combs, the owner of Combs Auto Repair, and Eric, the manager, to learn what makes Combs Auto Repair unique. According to Mark, the thing that makes them stand out the most is their commitment to longevity, service and honesty in every job, and they stand by that commitment even in an ever-changing industry.

Communication is also a top priority for Combs Auto Repair; they even have two people greet every customer who comes in to ensure they feel welcome right off the bat.

Additionally, Combs Auto Repair provides great service thanks to their amazing crew. Over the years, they’ve hired and held onto many outstanding employees. Because Combs Auto Repair has had the same experienced team for so many years, they are able to develop a rapport with their customers and give them the kind of service they’ve come to expect.

When asked why they do what they do, Mark and Eric said that they are there to always go above and beyond for their clients, even if that means working after hours. They’ll even give rides home to their customers if their car has to stay in the shop.

Here’s an example of one story that demonstrates what makes Combs Auto Repair a different kind of repair shop:

A customer’s truck broke down 10 miles away from the shop on his way to an important meeting. He called Combs Auto Repair on a Saturday. An employee who was not scheduled decided to take the call and took a service guy out to the truck with him. They picked up the parts on the way and fixed the truck on the spot while the customer had to take an Uber to get to his meeting. Once the truck was fixed, they drove it back to the shop, where they pressure washed and degreased it.

Building Success Through Excellent Service That Doesn’t Quit

When asked what their secret to a strong online reputation was, Eric and Mark said that it has come from offering the same high level of service to their customers consistently, time and time again, for almost 50 years. This has led to hundreds of great reviews online, as well as a lot of business through word-of-mouth referrals. They also do some marketing on Google and Facebook, as well as a direct mail campaign. Furthermore, they email clients before and after their appointments.

At Top Rated Local, we know that every business owners wants the kind of reputation that Combs Auto Repair has managed to build, so we asked Mark and Eric what advice they would give to other business owners. Their expert advice is to stay consistent, respond to your customers in a timely manner and don’t ask for reviews. This way, you’ll get true feedback without putting pressure on their customers.


Thank you so much, Mark and Eric, for taking the time to speak with us. And congratulations to the team at Combs Auto Repair for being a 2018 Top Rated Local award winner!

If you’re in need of auto repair in Scottsdale, we highly recommend Combs Auto Repair. Visit their website today!

Arizona’s Top Rated Local® Auto Shop Award Winner: Ascot Automotive

Top Rated Local® is pleased to announce that Ascot Automotive is a 2018 Top Rated Local® award winner!

Due to their impressive 99.73 Rating Score™ and phenomenal reviews, Ascot Automotive has placed in the top 10 auto shops in all of Arizona! They’ve thoroughly impressed their clientele by providing trustworthy and comprehensive auto care and friendly service. Here are a few of our favorite reviews from the people they’ve served:

“Fast, friendly service and quality parts. They replaced the timing belt and related components on my 2004 Honda Civic [the] same day by appointment, which was great since we were on a cross-country road trip and eager to get back to exploring. Would definitely recommend.” -Jeremy J

“Ascot fit us in and took care of us immediately. We felt we were in good hands and not taken advantage of. What could have been a disastrous end to our vacation, ended up [being] just a bump in the road. With Joe’s help, we were able to make alternative plans in a timely manner. Excellent service with a big scoop of kindness…” -Patti S.

“I don’t usually review anything, anyone, or anywhere I go, but I have to say — I was so thankful to do business with Ascot today. If they wouldn’t have helped me, I’d have been [stuck] in town for another night. They were informative and helpful… but I have all the confidence in the world that I’m getting home with my wife and four kids safely because of Ascot. Thank you!” -Ken B.

Not Your Average Auto Shop

Ascot Automotive is a Flagstaff institution. In fact, some of their clients have been coming to them for more than 30 years. Most of their technicians were born and raised in the Flagstaff area, which makes them an even more integral part of the community. Going beyond the call of duty that they have to serve their clients well, the Ascot Automotive team also stays active in their community. From sponsoring high school athletics to working with the scouts, they’re always looking for new ways to contribute to the community they love.

Their commitment to the people they serve is unparalleled. In shop manager, Will’s, own words, “The key is to always take care of people like they were your own family. Treat people how you would want to be treated. The reputation of the auto industry, [generally], is not great so we do our best to make them feel comfortable. Talk to them in a way they would understand — and help them evaluate their choices.”

Building Success Through Honesty and Dedication

The Ascot Automotive team focuses solely on generating word of mouth when it comes to gaining new business. When asked what advice he had for other businesses trying to improve their online reputation, Will said “You will never gain trust unless you earn it, so honesty is the best policy. Keep your own pocketbook out of your mind, and understand that the relationship is the most important piece of the dynamic so preserve that above all else.”


Congratulations to the team at Ascot Automotive on being a 2018 Top Rated Local award winner!

Arizona’s Top Rated Local® Auto Shop Award Winner: Scottsdale Muffler and Automotive

Thanks to their excellent service to their customers and their impressive 99.29 Rating Score™, we are excited to announce that Scottsdale Muffler and Automotive is a 2018 Top Rated Local® award winner! Here are a couple of our favorite five-star reviews they’ve received:

“Professional, fantastic quality work, all at a very fair price! These gentlemen understand hot rods, muscle cars, you name it! Most exhaust installers will do what is easier; these guys won’t. They will do what’s best for your setup…. This is my second visit and will not be my last. This should be everyone’s go-to exhaust shop!” -Will M.

“There is a reason these guys have almost a perfect score. They do great work, and [their] customer service is amazing. Brought my Corvette down after trying to change out the catalytic converters myself and breaking a stud. [I] was quoted more than double at other shops. Not only were they half the cost, they also gave me a ride home. Granted, I only live a couple miles away, but it was great customer service. Thanks, guys!” -Anthony D.


Owner of Scottsdale Muffler and Automotive, Chris McCurdy, took a moment to speak with us about his business’ online reputation and dedication to serving their customers well. This is what we found out:

What is your secret to such a strong online reputation?

Customer service is everything. We have very competitive pricing but we also know how important it is to be straightforward and upfront with our customers. We know that if we do great work for them and we sell them what they need, they will keep coming back to us.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We are a family-owned company, and for the most part, have had all the same employees for the last several years. You will see the same faces when you come in, and we get to know our customers on a personal level. All my guys are extremely personable and friendly.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

Everyone in our family was born and raised in the automotive industry; we love cars! My dad was in this business, and I grew up around cars. Our family has been in the racecar industry for a long time, and we are very passionate about what we do. With over 29 years in the business, we want to make sure we are doing exceptional work, building relationships with our customers, and doing what we love!

Outside of building a strong online reputation, what else do you do to market and grow your business?

Currently, it’s just word of mouth. In the next year, we will be looking to add to our staff. But for now, we stay very busy with regular customers and referrals.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Be honest with people. Especially in my industry, people get nervous that we are going to try and up-sell them or have them fix things that aren’t a priority. We don’t do that. We make sure to tell the customer what is critical for their vehicle, and we are honest with them about what they may want to take care of down the road. People appreciate honesty.


Thank you for your time, Chris! From our team to yours, congratulations on your 2018 Top Rated Local award!

We highly recommend Scottsdale Muffler and Automotive to anyone looking for a great auto shop. Find out more about them on their website.

Arizona’s Top Rated Local® Auto Shop Award Winner: Milex Auto Service

We are thrilled to announce that Milex Auto Service is a 2018 Top Rated Local® award winner, due to their outstanding 98.44 Rating Score™. This award sits alongside many others they have won in their nearly 50 years of business, including:

  • “Top Tech of the Year” 2013
  • BBB Torch Award for “Service Excellence” 2011
  • ADEQ accredited “Green Shop”
  • AAA “Top Shop” five years running (2011-2015)

Through the years Milex has received many positive reviews. Here are a couple of our favorites:

“We just had our vehicle fixed somewhere else, and two days later something else went wrong. We desperately wanted to find a new, trustworthy mechanic, and we did! We only ended up getting a new battery, but they made me feel very at ease and happy to leave my van with them to be fixed! I will definitely go back the next time!” -C.R.

“I was coming through town on a long cross-country road trip when my car starting making a strange noise. They quickly identified the issue and got the appropriate fix. It’s hard to know which mechanics to trust, especially if you’re just passing through a new town, but they were honest, friendly, and upfront about what the cost be and what would be done. They gave free rides to the surrounding area while my car was being worked on and even sent us off with delicious cookies! I wish they were located back home because they’d become my new regular mechanic.” -N.R.

We had a chance to speak with owner, Alan McGee, about his business’ online reputation and success. Here’s what he had to say:

What is your secret to such a strong online reputation?

I believe it’s a matter of letting the business take care of itself. Do great business and you’ll get great reviews. As the owner, you decide what kind of business yours is going to be. I work hard to be proactive and mindful of the benefits I provide my customers with.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

Our experience, for one — we’ve been in business for nearly 50 years. We’re very competitive in our industry, and we want to give our customers the best. You’ll find that all over the automotive industry there are good guys and bad guys. We want to be the good guys.

What is your mission and/or how do you attempt to make the world a better place?

For our customers, we offer open communication. We start by letting them know what exactly is wrong with their vehicle, then move on to letting them know what repairs are necessary and when they can pick up the vehicle. We also work with charities like Toys for Tots.

Outside of building a strong online reputation, what else do you do to market and grow your business?

Most of our marketing is centered around the automotive industry specifically. We utilize multiple programs and take feedback through a questionnaire.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Always do what’s right for the customer and make sure to educate them as much as possible. Be clear and concise when explaining your process to your customers.


Alan, thank you for taking the time to speak with us. To you and your whole team — congratulations on your 2018 Top Rated Local award!

If you’re looking for an honest and hardworking team of auto technicians in the Tucson area, we highly recommend Milex Auto Service Center. Visit their website today to find out more.

Colorado’s Top Rated Local® Auto Shop Award Winner: Pride Auto Care

Our team at Top Rated Local® is proud to announce that Pride Auto Care is now a Top Rated Local award-winning company! Thanks to their excellent Rating Score™ of 98.5, they’ve placed in the top 10 auto shops in Colorado.

Pride Auto Care gained their phenomenal Rating Score through enthusiastic ratings from very satisfied customers. These are a couple of our favorites:

“We had our car towed there, and we were crossing our fingers that these were the right guys to do the job. We were so happy with the communication, the ease of getting the car fixed, and the cost. Highly recommend them. We don’t live in Centennial, but will bring our cars there in the future. Thanks for making it easy and pain-free for us.” -Christina C.

“I live literally next door to Pride Auto Care. Recently, my Tahoe was running late (extremely late) for an oil change. Since I work on call, I can never schedule an appointment. I finally had enough and just stopped by after getting off work at 7 am. I was a walk-in customer and simply asked if I could leave my Tahoe with them for an oil change for the day. The gentleman was super accommodating and welcomed my Tahoe, and I walked home. At noon, Scott called and said my Tahoe was done! I was a first-time customer, and now thanks to the guys at Pride, I’m a lifetime customer! Great job! A++ ! Thanks Again!” -Craig A.

Want to know how they manage to keep their customers so happy and so enthusiastic online? We had the pleasure of speaking with manager, Tanner Miller, about Pride Auto Care’s awesome online reputation. Here’s what he thought we should know:

What is your secret to such a strong online reputation?

It comes from our customers, mostly. We do a lot of repeat business. In fact, some of our customers have been coming to us for 20 years. Because we’ve been around so long, we have a strong presence in the community. We’re also very selective in our hiring — we only pick the best of the best.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We are one of the last family-owned and -operated shops in an industry that is quickly becoming more corporately dominated.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

We do this because we love it. As kids, we played with building blocks, then moved up to cars. To make the world a better place, we donate to charity and help out our community every chance we get.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We have a marketing manager on staff that helps us with all of that. We often sponsor high schools and elementary schools, and we keep our marketing pretty local.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Don’t be afraid to stick your neck out for your customers. Always be reputable offline to have a good reputation online. Stay strong, stay focused, and stay true to your business’ motto.


Thank you to Tanner for your time! We appreciate you speaking with us. Congratulations to you and your team on your 2018 Top Rated Local award. You’ve certainly earned it.

If you are looking for exemplary auto care in Centennial, we highly recommend you choose Pride Auto Care. To find out more about them, check out their website.

Colorado’s Top Rated Local® Auto Shop Award Winner: Bowers Automotive

We are proud to announce that Bowers Automotive of Colorado Springs, Colorado, is a 2018 Top Rated Local® award winner due to their tremendous 99.5 rating Score®! They’ve worked hard to give their clients the best, and it’s paying off online.

See what a couple of their satisfied customers have to say:

“Every time I’ve had to take a vehicle to be repaired, I chose Bowers Automotive — for my new brakes, oil changes and as needed, major repairs. I own my vehicles for a long time thanks to Robert. He keeps me feeling safe on the road, knowing his work is done right — the first time. I’ve shopped around, and the major dealerships would charge me double if not triple for the same work. If you’re looking for affordable and reliable service, I’d call Robert and his awesome team today.” -Chris and Karen F.

“I love this shop. Friendly service like it used to be. Very knowledgeable about new and old cars. They were able to do the work on my 2005 for literally half the cost of another major shop in town. They also repaired the cooling system on my classic car without a hitch. They don’t try and upsell the service being performed. Just good old fashioned integrity.” -Mike M.

Owner Robert Griffith took a moment to sit down with us and discuss how he and his company built up their online reputation. Here’s what he thought we should know:

What is your secret to such a strong online reputation?

Asking for the review and providing good work. We use a system that automatically sends out emails asking for reviews, and because we do honest work, we get good ones.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We like to say, “We tell you how the cow ate that cabbage.” That means we’re honest. We know that people don’t always trust mechanics, and we want to give our customers a reason to be able to trust us.

Why do you do what you do?

For me personally— I’ve been working on cars my whole life. It’s something I’m good at and also something I love to do.

Outside of building a strong online reputation, what else do you do to market and grow your business?

To be completely honest, all we do is provide honest work. People tell each other about that, and it brings more customers and referrals in. It also makes it so that the people we serve keep coming back whenever they have car problems.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Don’t cheat your customers. Do good work, and they’ll tell other people and keep coming back.

A man of few words, Robert’s philosophy came down to one very important thing — honesty.

Congratulations to Robert and the entire Bowers Automotive team on your 2018 Top Rated Local award! You earned it!

If you’re in the Colorado Springs area and looking for a better solution for your auto repair needs, we highly recommend Bowers Automotive. Visit their website today for more information.