Top Rated Local® is pleased to announce that Muffler Shop and Repair is a 2019 award winner!
“These guys checked out my unbearably loud, annoying exhaust, and, with no [nonsense], had me out the door in roughly half an hour for way less money than I’d expected to shell out. I won’t hesitate to bring any future vehicle back there (though I hope I don’t need to).” -Chris B.
More than 50 reviews just like this have helped Muffler Shop and Repair earn a spot among the top 10 auto shops in North Dakota, as well as a 93.76 Rating Score™ and a 4.78 average star rating!
Not Your Average Auto Shop
Joe Klein, the owner of Muffler Shop and Repair, took a moment to speak with our team about his business’ stupendous online reputation.
We first asked Joe what it is that helps Muffler Shop and Repair to differentiate themselves from other auto shops in the area. According to him, it’s all about personalized service. “We are more personalized than a lot of shops. We take the time to figure out what’s wrong and we let every customer talk directly to the mechanic who is working on their car,” he said. “We also give them as much info as possible on what the issue is and how we can fix it. We have lower overhead so we don’t have to charge as much. People write reviews when they are happy with the work that’s done. We treat everybody fairly and are honest in the work we do.”
Building Success Through Good Work
When it comes to marketing, Joe and his team focus on their Facebook page, as well as local ads. They also sponsor local events for their community, including the KX Summer Reading Program for Children.
Of course, we couldn’t let Joe go without finding out what advice he had for other businesses that are working on their online reputation. Here’s what he told us:
“Be honest with your customers and do good work and the growth will come”
Congratulations to the team at Muffler Shop and Repair for being a 2019 Top Rated Local award winner, and thank you so much, Joe, for taking the time to speak with us!
