Top Rated Local® is pleased to announce that Experimac Coon Rapids is a 2019 award winner for computer IT services in Minnesota!
Whether you need a repair for your Mac or you’re looking to sell or trade your Mac, there’s no better option than Experimac Coon Rapids.
Experimac Coon Rapids has received dozens of reviews on three verified sites with an average rating of 4.93 stars, earning them a tremendous Rating Score™ of 96.28 and a 2019 Top Rated Local award for ranking among the top 10 computer IT services in Minnesota!
Here’s just one of their many five-star reviews:
“I use my MacBook Pro 24/7, and when it started running too slow to use, I was scared I would have to buy a new one! The staff at Experimac put me at ease. They were so friendly and kept me updated on when my computer would be finished. I am so glad I brought it here instead of an Apple store, which was my first thought. It was a very positive experience, and they have excellent prices for their services.” – Tori K.
Not Your Average Computer Repair Company
Anna Dailey, the owner/Manager of Experimac Coon Rapids, generously gave us a few minutes of her time to tell us a little about her award-winning business and its impressive online reputation.
To start off our conversation, we asked Anna what it is that sets Experirmac Coon Rapids apart from their competition in Minnesota. Here’s her response:
“It really is that we make the whole process painless. You can walk into any number of computer stores, and you can walk into any number of places to get the repair done. We actually take the time to focus and concentrate on you, and we try to make it as simple and painless for you as possible. Whatever we can do to make the process more simple, that’s what we do.”
Ann went on to add:
“Our head tech is also a woman, and she and I make sure that none of our staff will techno-babble at any customer (unless they ask us to). One of the reasons people like working with us is that because we don’t techno-babble; we don’t make them feel stupid about their computer issues or questions. We’re excellent teachers.”
We also asked Anna what their mission is at Experimac Coon Rapids and how they work to make the world a better place. Here’s what Anna had to say:
“We want to make sure that people can use their Apple computers… When you’ve got a big project due, that always seems to be when your computer goes down. But we want to make sure that, when you’ve got a major thing due, your computer is running seamlessly and you don’t have to think about. When you need a new one, you don’t have to agonize over how much it’s going to be. You come in and shop with us, and it’s going to be up to 60 percent off that a brand new one; it’s going to be gorgeous, and it’s going to run like new.”
Building Success by Treating People Properly
Anna credits Experimac Coon Rapids’ strong online reputation to their commitment to treating customers properly:
“We simply treat them properly. We make sure that they get exactly what they need. Sometimes, people come in not knowing, or think they want something that isn’t going to be a good fit for them. So we make sure that they get exactly…the item that will work best for them.”
Outside of building a powerful online reputation, Experimac Coon Rapids has spread the word about who they are and what they do through networking and by making as many local connections as possible, including with local businesses and schools.
Clearly, Anna understands a thing or two about growing a business and building an online reputation. Here’s her advice for the many other business owners out there:
“Nothing is more important than doing what you said you would do.”
Congratulations to the team at Experimac Coon Rapids for being a 2019 Top Rated Local award winner, and thank you so much, Anna, for taking the time to speak with us!
For Mac repair, certified pre-owned Apple products or to sell or trade your Mac, we highly recommend Experimac Coon Rapids. Visit their website today!
