Top Rated Local® is pleased to announce that Philadelphia Flooring Solutions is a 2019 award winner for flooring contractors in Pennsylvania!
From luxury vinyl planks and wood flooring to ceramic flooring and carpeting, Philadelphia Flooring Solutions has what it takes to meet all of your flooring needs.
Philadelphia Flooring Solutions has received dozens of reviews on four verified sites with an impeccable average rating of 5.00 stars, earning them a magnificent Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking among the top five flooring contractors in all of Pennsylvania!
Here’s just one of their many five-star reviews:
“My husband contacted Philadelphia Flooring Solutions for a quote to carpet our basement because of their reputation on previous reviews, and they did not disappoint! From the quick, in-home estimate to the installation that they were able to move for us because other parts of the project we’re running behind on our end, we were pleased with the experience. We love our basement floors and are happy with how great they did, even with our wonky South Philly basement. We will definitely use them for projects in the future.” – Tiffany K.
A One-of-a-Kind Flooring Company’s Secret to a Strong Online Reputation
Philadelphia Flooring Solutions has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with the owner, Wilson Velez.
The first thing we wanted to know was what makes Philadelphia Flooring Solutions unique compared to the many other flooring companies in Pennsylvania. Wilson told us:
“This company was built upon pro installers and experience. This company started with having the mind of how an installer should perform and how flooring should be sold. Our experience in the field allows us to be different than most of the companies. It’s not opening a store and hoping all goes well. It’s more about our experience prior to what we do and what we have…”
When we asked what the secret is to such a solid online reputation at Philadelphia Flooring Solutions, Wilson pointed to the fact that they truly care about their customers and give them what they need:
“First, it’s the fact that we care about the customers and give them what they need instead of what we think we should charge. It doesn’t matter about the pricing, it’s about what we believe is going to work in the long-term for the customer. Second, it’s our customer service. Third, it’s the installers themselves who specialize in what they do… Fourth, it’s understanding the new market. It’s not just opening a store and just hoping people walk in. It’s more than an online thing; it’s showing and teaching customers what we do and why this kind of flooring is the right option. It’s more of teaching them more about the industry before they pay, so they are aware of what they are paying for instead of showing them nice colors and trying to make a sale. That’s actually been our success in this company — actually worrying about and actually caring about our customers and what purchases they make in the long run for their homes, so they can be happy.”
Making the World a Better Place With Flooring That Looks Good
We also wanted to know what their mission is at Philadelphia Flooring Solutions and how they work to make the world a better place. Wilson shared with us that they make the world a better place by providing clients with flooring that looks good, which helps them feel better when they come home:
“It makes us kind of happy, because at the end of the road, they feel better in their home because it looks more modern and nicer.”
Outside of building a powerful online reputation, Philadelphia Flooring Solutions has grown thanks to their reputation offline for doing great projects.
It’s clear that Wilson knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“One, understand what the new market is about, and understand what people are looking for and what they want to see. Two, work with the right online company and make sure you have the products the customers need. Just show them what you do, be truthful about you do, and put the best products out there. Do a heck of a job and try to get reviews from the customers about how you perform, and you should be OK.”
Congratulations to the team at Philadelphia Flooring Solutions for being a 2019 Top Rated Local award winner!
We highly recommend Philadelphia Flooring Solutions. Visit their website today!
