Top Rated Local® is pleased to announce that Reliant Overhead is a 2018 award winner for garage door contractors in Texas!
Whether you need garage door repair or it’s time to have your residential or commercial garage door replaced, you need the professionals at Reliant Overhead on your side.
Reliant Overhead has earned hundreds of online reviews from five different verified sites with an average rating of 4.82 stars, a spectacular Rating Score™ of 98.24 and a 2018 Top Rated Local award for being ranked among the top 10 garage door contractors in all of Texas!
Here’s just one of their many five-star reviews:
“Wow! It’s been years since I’ve come across a company, of any industry, with such great service and great people. [They] responded to my Angie’s List inquiry within seconds (yes like five seconds), [and] they were able to make a same-day service call and 100 percent fixed my issue for a very reasonable cost.” – Lawrence
A One-of-a-Kind Garage Door Company’s Secret to a Strong Online Reputation
Reliant Overhead is a garage door company like no other, a company that prioritizes customer satisfaction above all else and always goes the extra mile for their clients.
Reliant Overhead has an experienced staff with technical abilities that other garage door contractors do not, allowing them to take on jobs other companies aren’t equipped for. They’ve even had other companies send them jobs when they cannot handle them.
Every single job they take on might not go perfectly, but they always make it a point to take care of any issues right away until the customer is satisfied, even if it means losing money.
When we asked the owner of Reliant Overhead, Russ Brown, what his company’s secret is to such a strong online reputation, he credited the outstanding work and customer service they provide.
“If we focus on taking pride in our work, the reviews will follow.”
This amazing service comes from having a staff who truly enjoys what they do, and who are all focused on the same goals and on providing the same level of service.
Outside of building an online reputation that speaks for itself, Reliant Overhead has received a lot of word of mouth from their satisfied customers, which is responsible for the majority of their growth. They’ve also had a good amount of repeat business.
Making the World a Better Place By Getting the Job Done Right
We asked Russ why they do what they do at Reliant Overhead and how they work to make the world a better place. Here’s what he had to say:
“We want to make our customers feel well-informed, and we always do a thorough job of explaining everything, from why the problem happened to what the customer’s options are. We focus on getting the job done right and in a timely manner, making a good experience out of a bad situation.”
When asked what advice he has for other business owners looking to grow their business and build their online reputation, Russ shared these words of wisdom with us:
“Listen to the customer. Don’t focus on getting the job done; focus on the customer’s problem and their satisfaction. Ask for reviews, and reward your staff for getting reviews for the company.”
Congratulations to the team at Reliant Overhead for being a 2018 Top Rated Local award winner, and thank you so much, Russ, for taking the time to speak with us!
If you’re in need of garage door repair or replacement, we highly recommend working with the expert technicians at Reliant Overhead. Visit their website today!
