Top Rated Local® is pleased to announce that Kirkland Jewelry is not only the number one jewelry store in Alabama, but one of the top 100 businesses in the entire state!
“The staff was extremely knowledgeable, respectable and kind. I was in town from Florida and needed a necklace fixed same day and they accommodated my request flawlessly. Would definitely recommend for any repair or buying needs.” -Zach R.
That’s just one of the more than 100 fabulous reviews Kirkland Jewelry has received, giving them a 97.06 Rating Score™, a 4.91 average star rating, and a 2019 Top Rated Local award!
Not Your Average Jewelry Company
Jessica Moreno, the store manager of Kirkland Jewelry, took some time to speak with us about the business’ outstanding reputation online.
Our team was particularly interested in finding out what it is that makes Kirkland Jewelry stand out from other jewelry stores in the area. “We are very customer service oriented and want to make sure everyone leaves happy with their purchase or custom design. We have real-time jewelers in the back that can do almost any repair in 5 days or less. When we were founded over 58 years ago, Thomas and Barbara Kirkland had a dream of establishing a quality jewelry store built on honesty, integrity, and personal service,” Jessica said. “Tommy Kirkland carried on that dream by expanding the store to new heights and creating personal relationships with each customer; however, Tommy lost his battle to cancer in April of 2013. Today, Ken Kirkland is the second generation family owner carrying on the tradition of excellent service and quality jewelry. Kirkland Jewelry has become Dothan’s largest and most reputable family jewelry store where close attention to competitive prices and customer service is unsurpassed.”
Building Success By Keeping Customers Happy
Of course, our team also wanted to know the Kirkland Jewelry secret to success. However, when we asked Jessica, she simply said, “We don’t really have a secret. When we make our customers happy, we ask them to leave a review and to tell their friends. The secret is the service.”
Here’s her advice to other businesses that want to improve their online reputation:
“Just make sure your customer leaves your storefront happy. Whatever that takes to be extremely customer focused.”
Congratulations to the team at Kirkland Jewelry for being a 2019 Top Rated Local award winner, and thank you so much, Jessica, for taking the time to speak with us!
