Top Rated Local® is pleased to announce that Kokkeler’s Jewelry is a 2019 award winner for jewelry stores in North Dakota!
From custom pieces to watch repair, jewelry engraving and more, Kokkeler’s Jewelry has your needs covered in Bismarck.
Kokkeler’s Jewelry has received dozens of reviews on three verified sites with an average rating of 4.84 stars, earning them an outstanding Rating Score™ of 94.45 and a 2019 Top Rated Local award for ranking among the top 10 jewelry stores in all of North Dakota!
Here’s just one of their many five-star reviews:
“Thank you Kokkeler’s for helping me design and create several pieces of custom jewelry. I always have fun working with you. The Kokkeler’s team really takes customer service to the next level!!” – Vickie
Not Your Average Jewelry Store
Carol Pinks, the store manager at Kokkeler’s Jewelry, gave us a few minutes of her time to tell us a little more about this one-of-a-kind business and its impressive online reputation.
The first question we had for Carol was what sets Kokkeler’s Jewelry apart from the many other jewelry stores in North Dakota. Here’s what she had to say:
“Quality control is a big deal for us. I won’t sell diamonds whose quality I don’t personally approve of. A customer of mine wanted a specific diamond that I wouldn’t sell her because I wasn’t comfortable with it.”
We also wanted to know what their mission is at Kokkeler’s Jewelry and how they work to make the world a better place. Here’s Carol’s response:
“Before Mr. Kokkeler passed away, he wanted to establish a jewelry store where people can find the best intersection of quality and price without being forced to choose between either.”
Building Success Through Customer Service
Carol credits the strong online reputation Kokkeler’s Jewelry has built to the next-level customer service they provide:
“Our customer service is our biggest asset. We sell strictly ideal cut diamonds, so our quality is a huge part of the reputation that has preceded us since 1955. We customize to spec, and we’re very strong in colored jewelry, as well so our selection is premium. We’re helping people’s romantic dreams come true.”
Outside of building a powerful online reputation, Kokkeler’s Jewelry has gotten their name out there by working with a digital provider and through radio advertising.
There are so many business owners out there who would love to build the kind of online reputation Kokkeler’s Jewelry has. Here’s Carol’s expert advice for them:
“[Operate with] more honesty. That’s our key to success. We educate all of our customers before they buy, even if they’re already in a buying mindset…”
Congratulations to the team at Kokkeler’s Jewelry for being a 2019 Top Rated Local award winner, and thank you so much, Carol, for taking the time to speak with us!
We highly recommend entrusting all of your jewelry needs to Kokkeler’s Jewelry in Bismarck. Visit their website today!
