Top Rated Local® is pleased to announce that Behind Clothes Doors is a 2019 award winner in New Hampshire!
Revolutionize your closet, pantry, garage, basement, laundry room, home office and beyond with the help of Behind Clothes Doors in Bedford.
Behind Clothes Doors has received dozens of reviews with an average rating of 4.98 stars, earning them a tremendous Rating Score™ of 97.82 and a 2019 Top Rated Local award for ranking among the top 100 businesses in all of New Hampshire!
Here’s just one of the many five-star reviews that got them there:
“We shopped for months looking for a good fit regarding our master closet shelving system. I am a local Realtor® and have seen thousands of closets. I wanted to create a ‘wow’ closet for my home. Behind Clothes Doors helped me to do this, and I stayed within the budget for the project. [They were] professional, timely and always did what they said they would. I highly recommend this company.”
Not Your Average Home Improvement Company
We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Jeff, President and co-owner of Behind Clothes Doors.
To kick off our conversation, we asked Jeff about what it is that makes Behind Clothes Doors unique compared to the many other photographers in New Hampshire. Jeff told us:
“We aren’t just a one-time vendor! We develop lifetime relationships with customers. Both me and my business partners take care of each and every customer like family! I design and handle the day-to-day in the office; while, Paul is on-site at every job! Paul has been in construction for 30 years, and we are truly a hands-on company. From start to finish, the client is personally dealing and interacting with an owner.”
Jeff went on to say:
“Due to our name, people tend to think we can only do closets! We are able to do pantries, garages, entertainment centers, patio areas and commercial work of various kinds.”
They’ve done such a great job of managing their team and holding onto good people that their manufacturer is using Behind Clothes Doors as a model to help other companies that are having trouble finding or retaining good help.
We also asked Jeff about the Behind Clothes Doors mission and how they work to make the world a better place. Jeff shared with us that their goal is to deliver whatever their clients need or want, and he told us that he gives back by fighting fires in Manchester, New Hampshire:
“Both of us are full-time firefighters in Manchester, New Hampshire! To do this type of job, you truly must care about others! We translated some of the business practices of being a firefighter over to our fabrication business. Obviously, not all areas are applicable; however, the core ethics remain the same!”
Building Success Through Customer Service
Jeff credits Behind Clothes Doors’ strong online reputation to their commitment to providing next-level customer service to their clients:
“Honestly, we really have phenomenal customer service. When you do a rock star job every time, it is natural for rock star reviews to follow.”
Outside of building a powerful online reputation, Behind Clothes Doors has grown through word of mouth, which is a result of them offering free upgrades and addressing every client every time.
There are many business owners looking to grow their business and build their online reputation. Here’s Jeff’s expert advice for them:
“Really taking care of the customer; we get a referral after almost every job because we make sure that every client is happy! Do the right thing every time, and you will be rewarded.”
Jeff ended our conversation with this sentiment:
“Special shout out to our brother firefighters!”
Congratulations to Behind Clothes Doors for being a 2019 Top Rated Local award winner, and thank you so much, Jeff, for taking the time to speak with us!
We highly recommend Behind Clothes Doors in Bedford. Visit their website today!
