Top Rated Local® is pleased to announce that ARC Physical Therapy+ is a 2019 award winner for physical therapists in Missouri!
Return to work, and your life, with the help of the professionals at ARC Physical Therapy+ in Kansas City.
ARC Physical Therapy+ has received dozens of reviews on three verified sites with an average rating of 5.00 stars, earning them a magnificent Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking among the top 10 physical therapists in all of Missouri!
Here’s just one of their many five-star reviews:
“When I had to go to therapy after my surgery, I asked to come to ARC’s south location, because my experience with them in the past was awesome. My therapist, Matt, is very knowledgeable about hand and wrist therapy, and he is very friendly and seems to care about the recovery. I just love Christi at the front desk. She is always nice and friendly and helps the therapist tremendously. If ever I need rehab again, I will choose the south location, hands down.” – Gloria H.
A One-of-a-Kind Physical Therapy Clinic’s Secret to a Strong Online Reputation
ARC Physical Therapy+ has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with Matt Cummings, Clinic Director and Certified Hand Therapist.
The first thing we wanted to know was what makes ARC Physical Therapy+ unique compared to the many other physical therapy clinics in Missouri. Matt told us:
“We do a lot of different types of business here. We are a midwestern company. Our corporate headquarters is here in town. We have a big company feel, but we’re still a small company. Everyone knows each other here and likes that feeling of knowing everyone! We have as many service lines as you can think of, too. We do occupational therapy, workman’s comp therapy and have recently added specialty services, like cancer rehab and vestibular rehab. We’re trying to branch out from what you would think a traditional therapy company would do. We want to meet our community’s specific needs!”
Matt went on to add:
“We do an all-staff get together twice a year for our entire company. We want to build relationships with each other, not just with our patients!”
When we asked what the secret is to such a solid online reputation at ARC Physical Therapy+, Matt pointed to their community atmosphere and said:
“A lot of our patients not only know their therapists, but they know the rest of the patients and the rest of the staff! It’s a nice social feeling while they work. Sometimes, we’ll mention that we would appreciate a review. In the past, we’ve had some social media contests throughout the company to garner reviews. I’ve had patients in the past check into the facility when they come in and leave a review on every session all on their own!”
Making the World a Better Place by Redefining Excellence in Healthcare
We also wanted to know what their mission is at ARC Physical Therapy+ and how they work to make the world a better place. Matt shared their mission statement with us, which is:
“To be a catalyst of change in the marketplace by redefining excellence in healthcare.”
When we asked Matt how ARC Physical Therapy+ has gotten their name out there outside of building a powerful online reputation, he said:
“Some things come in from online, but a lot of our clients come from word of mouth. We have a presence in the market with the local surgeons and primary care physicians, and get a lot of referrals from them. We’ve developed relationships with caseworkers and adjusters to let them know we’re here, too. When it comes to workman’s comp, we immerse ourselves in our patient’s company so that we know what they need to rehab for, be it the job or the environment.”
It’s clear that Matt knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:
“Get to know the population that you’re doing business with. Figure out what their needs are, and serve those needs the best you can. Build local relationships as best as you can, too!”
Congratulations to the team at ARC Physical Therapy+ for being a 2019 Top Rated Local award winner!
We highly recommend ARC Physical Therapy+ in Kansas City. Visit their website today!