Top Rated Local® is pleased to announce that Pool Specialists is a 2019 award winner for pool service and repair companies in North Carolina!
If you’re looking for a company that can keep your pool in the best possible shape, look no further than Pool Specialists in Raleigh.
Pool Specialists has received dozens of reviews on multiple verified sites with an average rating of 4.66 stars, earning them a tremendous Rating Score™ of 90.62 and a 2019 Top Rated Local award for ranking among the top 10 pool service and repair companies in North Carolina!
Here’s just one of their many five-star reviews:
“Pool Specialists came and fixed what other well-known Raleigh pool companies could not. I have used three companies in the past five years, and Pool Specialists was the most professional, timely, polite and cost-effective. I will only use them now.” – Susanna Q.
Not Your Average Pool Service Company
Craig, the President and owner of Pool Specialists, generously gave us a few minutes of his time to tell us about his award-winning business and its spectacular online reputation.
The first question we had for Craig was what sets Pool Specialists apart from their competition in North Carolina. He told us that they run as a professional company, and that he grew up in the large, corporate world. That is where he got a lot of his business experience, which is unique from a lot of other pool companies that come strictly from a pool cleaning background.
Craig also told us that the top-rate employees at Pool Specialists are well-paid and have full benefits, including healthcare. As a company, they offer full-time, year-round jobs that allow their employees to benefit from continued employment. They have been in business for 15 years.
Craig went on to add:
“We break it down into these main categories: cleaning, service, maintenance, repairs and renovations. Our business is predominantly with residential pools.”
Building Success Through Customer Service
Craig attributes Pool Specialists’ strong online reputation to their commitment to customer service — which, according to Craig, leads to good reviews — and to their awesome administrator, who answers the phone, does the scheduling and assists customers.
Outside of building a powerful online reputation, Pool Specialists has gotten their name out there through Facebook, their website and Yelp and Google advertisements; however, word of mouth is their biggest source of growth.
There are so many business owners looking to build the kind of reputation Pool Specialists has. Here’s Craig’s expert advice for them:
“Work hard; strive for good customer satisfaction and great customer relations, and do what is correct, not what makes you money. Own up to your mistakes, and fix them; do not ignore your mistakes. Treating employees well and providing an environment where they can grow is key to a great business.”
Congratulations to the team at Pool Specialists for being a 2019 Top Rated Local award winner, and thank you so much, Craig, for taking the time to speak with us!
We highly recommend Pool Specialists in Raleigh. Visit their website today!
