Top Rated Local® is pleased to announce that PuroClean of Rhode Island is a 2019 award winner for restoration companies in Rhode Island!
After a disaster, it’s important to know that you’ve hired a company you can rely on. Luckily, in Cranston, you have the experienced team at PuroClean of Rhode Island on your side.
PuroClean of Rhode Island has received dozens of reviews with an average rating of 4.89 stars, earning them a phenomenal Rating Score™ of 92.94 and a 2019 Top Rated Local award for ranking among the top five restoration companies in all of Rhode Island!
Here’s just one of the many five-star reviews that got them there:
“The entire crew is extremely professional and cordial. They exceeded every expectation that I had during this clean-up process. Stefan was an oracle of knowledge with on-the-spot questions, and Carl was expeditious in his assessments. If you’re thinking of having mitigation work or restoration work done, then choose PuroClean, because they will NOT disappoint you. Thank you all for the OUTSTANDING service and to the veterans who have served our nation working in your company, too. Again, thank you all! Cheers!” – Erik G.
Not Your Average Restoration Company
We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Chris Sanford, the owner of PuroClean of Rhode Island.
To kick off our conversation, we asked Chris about what makes PuroClean of Rhode Island unique compared to the many other restoration companies in Rhode Island. Chris told us:
“We’ve got passionate, motivated, reliable, cooperative people that want to be here and want to help our customers when they need it the most.”
Chris went on to tell us that, while every company claims to have great customer service, the evidence of the kind of service they provide can be found in their customers’ feedback online.
We also asked Chris about the PuroClean of Rhode Island mission and how they work to make the world a better place. Here’s his response:
“We’re in a unique position where we’re often called when people are having one of their worst days. They’ve had a fire; they’ve had a flood; they’ve got sewage in their basement. They’re usually very unhappy with the situation, and we’re the paramedics of property damage. We want to get there quickly, deal with the situation in a professional manner and get their home or business back into a healthy state of being so they can get on with their lives.”
Building Success by Asking for Reviews
Chris credits PuroClean of Rhode Island’s strong online reputation to that fact that their staff encourages their customers to leave positive reviews; sometimes, their customers leave reviews on their own as well. They’ve found that, if they ask face-to-face instead of via email or text message, they get much better traction.
Outside of building a powerful online reputation, PuroClean of Rhode Island has grown by building relationships with insurance agents, property managers and plumbers:
“We’re out every day pounding the pavement and developing relationships with referral partners. We want them to know we are a resource for them when they and/or their clients need help from us. They get that frantic call, and they get the opportunity to refer us.”
There are many business owners looking to grow their business and build their online reputation. Here’s Chris’s expert advice for them:
“I do recommend first getting the right people and the internal processes in place so that you can succeed. Before you drum up business, you want to make sure that you can actually deliver, and then once you can deliver consistently, sell, make the phone ring and follow up on the back end. Honestly and politely ask for them to go and review you and give you feedback.”
Congratulations to PuroClean of Rhode Island for being a 2019 Top Rated Local award winner, and thank you so much, Chris, for taking the time to speak with us!
We highly recommend PuroClean of Rhode Island in Cranston. Visit their website today!
