California’s Top Rated Local® Restoration Company Award Winner: Conejo Restoration

Top Rated Local® is pleased to announce that Conejo Restoration is a 2018 Top Rated Local award winner!

Thanks to their terrific 97.84 Rating Score™, an average star rating of 4.78, and the tons of nice things customers have to say about them online, Conejo Restoration is one of the top 10 restoration companies in the entire state of California! Here are just two of the rave reviews that got them here:

“I had a very bad mold problem at the house, which had come back a second time a few months after another company had supposedly fixed the problem. I needed to know what was really causing this mold and why it had come back. I called Conejo Restoration and [someone] came to conduct an inspection. He was highly professional and did a super great job. He took pictures [and] videos, [and] wrote a report with all his findings. He nailed the problem right away, which turned out to be defective waterproofing in the shower/tub area. [The office staff] is very sweet and efficient. I highly recommend their services.” -Vivian R.

“What a relief! We were celebrating New Year’s Eve, and the water started spilling out of the stairwell. [There was a] massive slab leak on both the hot and cold side. When other mainstream restoration companies would not even show up due to the holidays, they were there for us — the day we called! However, it did not end there. Our damage was BAD. We had to re-plumb the entire home, re-drywall and paint, as well as re-do half of our kitchen cabinets. Scotty and his crew and his fantastic group of contractors worked with us through the entire ordeal. This stuff doesn’t happen overnight, folks! Carpet went in today. Did I mention the leak happened on New Year’s Eve? Thanks for sticking by us.”-Alastair M.

Not Your Average Restoration Company

We had a chance to speak with owner, Scott Mineo, about his business’ awesome online reputation.

“We’re a small company, and we try to keep it that way so we can provide the customer service that our clients require. We also want to keep a close eye on the work that we’re doing. I try to do all of the estimates myself and let the clients know that I’m involved with each and every job we do,” he said, when asked what sets him and his business apart from other restoration companies in the area.

Building Success By Working Hard to Be The Best

Conejo Restoration’s secret to success seems to be their unwavering dedication to excellence. “We just tried to do the best job possible and provide the best customer service that we can. We also work hard to be prompt in our responses. We do offer incentives for our customers to leave reviews. We let them know that the best way they can help us is to leave a review!”

Scott left us with some advice for other businesses that want to improve their online reputation:

“Make sure you’re not growing too quickly! You need to be able to keep your quality standards.”


Thank you for your time, Scott. Congratulations to the team at Conejo Restoration for being a 2018 Top Rated Local award winner!

For expert restoration services in the Conejo Valley area, we highly recommend Conejo Restoration!

 

Utah’s Top Rated Local® Restoration Company Award Winner: Five Point Restoration

Top Rated Local® is pleased to announce that Five Point restoration is a 2018 top Rated Local award winner!

With a brag worthy 96.39 Rating Score and over 100 reviews on our verified rating sites, Five Point Restoration has landed among the top five restoration companies in the entire state of Utah! These are just three of the reviews that earned them this award:

“Had water damage to kitchen that required complete removal and restoration. My insurance company recommended Five Point Restoration. Turns out, it was a terrific referral. The mitigation team was prompt and precise. Excellent manager and a very well-trained, careful workforce. We decided to remodel the entire kitchen. The restoration team was outstanding – good craftsmen, drywall installers, painters, floor installers, cabinetry manufacturers, electricians and finish carpenters. The cleanup was excellent. I was also very pleased with the ease of communication between me and Five Point’s project managers, as well as their interface with my insurance company. The entire process was professional, accommodating and concluded in a timely manner. I highly recommend this company!” -Richard E.

“I have had most of the guys at Five Point Restoration work at my house at some point. [One employee we worked with, in particular, has done multiple jobs for me and does amazing work at a fair price. You can’t find a more honest and hard working company. I wouldn’t trust my home to many people, but I completely trust the guys at Five Point to be honest with me, treat my home and family with respect and get the job done right” -Dan F.

“Wow! Five Point did an incredible job helping us fix the damage to our home from a water heater leak. Not only were they out to my house the same day we called, but the team continued to work at an amazingly fast rate from the start of the project to the end. They made this crazy experience for a first time home buyer so easy, and the results were even better than we started with. I can not thank the Five Point team enough with their speedy and more than helpful way that they handled this process. I would highly recommend them to anyone restoring their home.” -Andrea O.

Not Your Average Restoration Company

Five Point Restoration has gained such a phenomenal reputation in their community that it goes without saying they’re doing something right. We wanted to know what exactly it is that makes Five Point Restoration such a local favorite, so we spoke with Co-Owner and CFO, Dave Swanson, about his company’s success both online and otherwise.

Dave and his brother have owned Five Point Restoration since 2006, and they take great pride in it being a family-owned and -operated company. “We’re locally owned, and our business is earned and grown through customer service. We’ve been in the business for 12 years, so we’re knowledgeable and skilled,” Dave said. “Our mission is to serve our customers in their time of need.”

Building Success Through Excellent Customer Service

The team at Five Point Restoration has a reputation for treating their customers well, which plays a huge role in getting them the tons of positive reviews they’ve collected online. Dave’s advice to other businesses was short and sweet. “Focus on your customer, not on yourself.”


Congratulations to the team at Five Point Restoration for being a 2018 Top Rated Local award winner!

Utah’s Top Rated Local® Restoration Company Award Winner: KenTeck Custom Upholstery

Top Rated Local® is pleased to announce that KenTeck Custom Upholstery is a 2018 Top Rated Local award winner!

We are excited to say that the team at KenTeck Custom Upholstery has earned a 2018 Top Rated Local award, due to their excellent service to their clients, as well as their impressive 95.28 Rating Score™. The following are just a few of the reviews they’ve received from enthusiastic customers:

“I had Ken do some custom leather work. The fit was great and the job was done sooner than I expected. He exceeded my expectations. He was great [and talked] through all the details, so he knew what I wanted and found out what my expectations were. Great job and I would highly recommend him to others.” -Aaron P.

“Anyone who doesn’t hire KenTeck for their upholstering needs is missing out. I found Ken to be quick and courteous, and don’t even get me started on the spectacular quality of the work he did. I absolutely recommended him to all my friends and you should too. If you need anything upholstered, look no further than KenTeck Custom Upholstery. You won’t be sorry, I guarantee it.” -Nathan E.

“I was looking to have my 11 yr old leather sectional re-covered because you can’t find what I have anymore. KenTeck was AMAZING! The material is exactly what I wanted, spot on for the color swatch he had, and [he] was able to finish the work five business days prior to the original estimated return with delivering it. He added additional stuffing to make it even cushier and I just had an amazing experience. He was friendly, easy to work with, and I will definitely be spreading the word—and, any other work I need will be coming here.” -Bridget A.

Not Your Average Upholstery Company

Ken Curtis, owner of KenTeck, took some time to speak with us about his phenomenal online reputation. When asked what sets him and his company apart from other upholstery and restoration companies in the area, Ken said, “I feel like I’m the best! My online reputation really helps me, and those happy clients show that I’m here to do exactly what you want done. I also specialize in doing restaurant upholstery; building the booth, stuffing, and covering it. I can build them from the ground up! My slogan is ‘We make your comfort our business!’”

Building Success Through Unparalleled Quality of Work

So, what’s KenTeck’s secret to a stellar online reputation? “I give my clients what they want. I’ve spent 50 years doing upholstery, and I’ve apparently gotten pretty good at it! I ask my clients to leave reviews if they’re happy with my work. I can only remember two clients that haven’t been happy in the last 50 years!”

As for his advice to other businesses that are trying to create and maintain an awesome online reputation? “Do it right from the beginning! Don’t take shortcuts. What I’ve learned is doing what’s right for the client and charging an appropriate amount is key. Take pride in what you do!”


Congratulations to the team at KenTeck for being a 2018 Top Rated Local award winner!

Arizona’s Top Rated Local® Restoration Companies Award Winner: Arizona Restoration Specialists

Top Rated Local® is pleased to announce that, due to their impeccable 97.59 Rating Score™ Arizona Restoration Specialist is a 2018 award winner in Arizona!

Whether you’re dealing with water damage or mold removal, there’s one restoration company in Arizona that can’t be beat — Arizona Restoration Specialists.

Arizona Restoration Specialists has earned more than 100 online reviews with an average rating of 4.96 stars and a 2018 Top Rated Local award for being rated number one out of all of the restoration companies in Arizona.

Here is just one of the many five-star reviews they’ve received from their satisfied clients:

“They did an awesome job with my house. They were very professional and polite and were always on time. Very experienced and knowledgeable on taking care of flooded areas. Would recommend them to any of my family and friends hands down. Great bunch of people and very trustworthy. Thanks again, guys, for being there for my family.” – Cody C

Not Your Average Restoration Company

Arizona Restoration Specialists is a company that always puts the customer first and foremost in everything they do. Their customers are their bread and butter, so the team at Arizona Restoration works hard to take great care of them.

The team at Arizona Restoration also makes it a point to stay in contact with all applicable parties throughout every step of the process. Here is what the owner of Arizona Restoration Specialists, Doug Bowers, had to say on the matter:

“We’re very transparent, and we communicate well with not only the customers, but with landlords and insurance companies, too.”

And best of all, if the team at Arizona Restoration Specialists can’t help, they’ll always direct their customers to a company that can.

Building Success Through

From the earliest days of his business, when he operated a small carpet cleaning trailer out of the back of his pickup truck, Doug has always put his customers first. He credits this unique, impactful approach to customer service for Arizona Restoration Specialists’ strong online reputation.

“When you take care of your customers, they’re happy to go online and leave a review.”

Arizona Restoration Specialists relies heavily on their online reputation for new business, and they also do some advertising online.

Doug has also grown Arizona Restoration Specialists by building relationships with local insurance companies and property management companies, but homeowners are what truly drive the business’s growth through word of mouth.

We asked Doug what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Just be honest, slow down, write things down and plan them out, develop relationships and stay true to those relationships.”


Congratulations to the team at Arizona Restoration Specialists for being a 2018 Top Rated Local award winner, and thank you so much, Doug, for taking the time to speak with us!

If you’re in need of restoration services in Arizona, we highly recommend working with the team at Arizona Restoration Specialists. Visit their site today to learn more.

Arizona’s Top Rated Local® Restoration Companies Award Winner: Zona Restoration

Top Rated Local® is proud to announce that, thanks to their wonderful 97.19 Rating Score™, Zona Restoration is a 2018 award winner in Arizona!

For quality restoration services at an honest price, no other restoration company in Phoenix can compare to Zona Restoration. Whether consumers are looking for water damage repair, mold remediation, asbestos testing or any other restoration service, Zona Restoration is the company to choose.

As Phoenix’s one-stop-shop for restoration services, Zona Restoration has earned an award-winning Rating Score and a number of positive reviews. Here is just one of the many five-star reviews they’ve received:

“We had an upstairs shower leak down through the ceiling below, which turned out to be a nasty, destructive and moldy mess. I called my buddy, Jason Butler at Zona, and he had his crew out the same day. During and after the demo, they had their equipment running 24/7 throughout the drying out, cleansing and full mitigation process. Someone from Zona was out to inspect the progress almost every day. Each employee who came out was on time, extremely professional, polite and kept us informed every step of the way. Working with the entire team was a 100-percent positive experience, and I would recommend Zona Restoration to anyone who finds themselves in need of their services. Thank you, Zona!” – Les A

To find out how Zona Restoration has managed to earn so many incredible reviews and such an enviable online reputation, we sat down with Owner, Aaron Chapin, and Manager, Shane Lacour. Here’s what they thought we should know:

What is your secret to such a strong online reputation?

Our secret is purely a combination of customer service and happy employees.

We strive to make sure our entire team is passionate about helping others, and that they always enjoy their job. Our employees spend more time at work than at home, so it is imperative that we make it a fun and enjoyable workplace. We’ve found that, when we put in the time and effort to make work enjoyable for our employees, it translates into better customer service at every level, and it makes them more willing to put in the extra effort to make the client satisfied.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We understand that we are a company filled with humans, and because of that, mistakes and issues will happen. What makes us different is that we will go above and beyond to correct the issue and make it right. We’re not here for the short term, and our goal is to make a lasting impression on our community. We refuse to settle for mediocrity, and that shows up in all we do.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

Our goal is to take everything one job at a time. A lot of times, we are interacting with a client during a traumatic time in their lives, so we need to take care in the way we handle the issue they might be having. It isn’t the most glamorous industry in the world — I have had women crying in my arms because everything they own is ruined. We need to understand that we are, often times, their first step on the path to recovery and normalcy again. That is a powerful spot to be in, and we need to do everything we can to make it the best experience possible.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We focus on making sure we have power partners. We team up with insurance agents, property managers, plumbers, etc. to make sure we are the first option that comes to mind when an issue arises. Most of our business comes from grassroots marketing at this point — a lot of shaking hands and kissing babies! Networking is key for us because we have to be the first company they think of when they need us.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

The adage, “Doing the right thing is always the right thing,” is something of a mantra for me. You need to have a long-sight mentality and refuse to cut corners. Hopefully, you were taught right from wrong at an early age, so base your decisions on what you know inside is the correct choice. There are always going to be hurdles, so just keep putting your best foot forward.


Thank you so much, Aaron and Shane, for taking the time to share your secrets to success with us. And congratulations to you and the whole team at Zona Restoration for being a 2018 Top Rated Local Award Winner!

If you’re looking for restoration services in Phoenix, or you’re interested in learning more about Zona Restoration, visit them online today.

Colorado’s Top Rated Local® Restoration Company Award Winner: Abbotts Fire and Flood Restoration

Due to their phenomenal online reviews and outstanding 96.76 Rating Score™, we are excited to announce that Abbotts Fire and Flood Restoration is a 2018 Top Rated Local® award winner! With literally hundreds of positive reviews, it was difficult to pick favorites. Here are a couple that we believe really show how well this company treats their customers:

“Everyone at Abbotts was so incredibly professional in assisting me with my water cleanup. I would highly recommend them to anyone who has restoration needs. They are professional, they are caring and they truly understand what you’re going through. I reached out to them based on a recommendation from a friend and I couldn’t have imagined getting a better recommendation. They have been a great help in working with my insurance company and making sure that the area was safe and livable. I can’t say enough about how wonderful it was to work with Abbotts!” -Heather M.

“After the person sent by our insurance company walked in and said, ‘I can’t do this, it’s much too big of a job,’ we randomly chose Abbotts from an online search. It was late at night and we were in chaos from a pretty significant flood. Two men from Abbotts showed up and got to work, quickly and professionally handling the emergency. Over the next few days, I was amazed to see how hard these guys worked to try to save our home from further damage. We are still working with the company to repair and restore our home and I truly appreciate their guidance and support. Abbotts is handling all of the communication with our insurance, and basically doing everything from packing and moving furniture to drywall and ceiling repair. I feel very lucky for choosing this company to help us during a rough time.” – Ann H.

Marketing manager and webmaster, Karen Maskell, took a moment to chat with us about Abbotts Fire And Flood Restoration’s online reputation and success. Here’s what we learned:

What is your secret to such a strong online reputation?

We put the customer first. We help people and property recover and give people peace of mind throughout the whole process. Disaster impacts more than property and possessions. It’s emotional, too. We understand what you are going through. Our team assists you with practical matters of mitigation and repair, as well as coordinating with insurance adjusters to get you back to normal as quickly and painlessly as possible.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We’re advocates for our clients and help them navigate the complex logistics of the job. We have extensive expertise, as well as the best staff that truly cares about each person and project. We honor our customers’ emotions and work to build trust and strong relationships so they are comfortable and confident that we are the best company to help them.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We work with other business leaders and partners like insurance adjusters and property managers in order to serve our clients best. We also do a lot of online marketing.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Focus on the customer and automate with technology.


Thank you for taking the time to speak with us, Karen! Congratulations to you and your entire team on your 2018 Top Rated Local award!

We highly recommend Abbotts to anyone looking for caring and thorough restoration services in Denver. Find out more about them on their website.

Arizona’s Top Rated Local® Restoration Company Award Winner: All Stone, Tile and Wood Restoration

We are excited to announce that, due to their outstanding 96.01 Rating Score™, All Stone, Tile and Wood Restoration is a 2018 Top Rated Local® award winner! They’ve earned tons of fantastic reviews from happy clients over their time in business. Here are two of our favorites:

“We purchased a used home with extensive travertine tile surfaces. Ray and crew replaced, repaired, stripped, sealed and polished, and it still looks great two years later. Additionally, they re-grouted and sealed the showers, epoxied the garage floor, and repaired outside tile. All of the work was done to our satisfaction, within the time and quote given. Strongly recommend.” -James W.

“[The team] came to clean and color my tile and grout. They did a fantastic job. My floors look beautiful. They were two of the nicest, most professional guys that we’ve ever had in to do something to our home. They were on time, they were courteous, and they obviously took pride in their job. Will definitely use them again!” -Chris P.

Owner, Ray Malnar, took some time to speak with us about his business’ online reputation and how he and his team earned it. Here’s what he had to say:

What is your secret to such a strong online reputation?

You need to make sure that you have positive feedback from customers. If the customers don’t give you positive feedback, there’s a problem. Follow up with your customer, but keep in mind that there are some people you can’t please.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

There are three things that set us apart the most. First, my employees treat the customer’s home very well. Second, our quality of work is the best. Finally, we get the work done in a timely manner.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

We try to make your floors look like new. We provide a service that saves our customers tons of money, and we educate our customers and follow up on regular basis.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We rely heavily on word of mouth. Our online marketing is a new part of the business that is only updated periodically. We update our online material every two years, with ads and such. I provide an incentive for my customers to give a referral.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Nothing is free in this world, either effort or money. I invest 10 percent of my gross back into marketing.


Thank you for taking the time to chat with us, Ray! Congratulations to you and your entire team on your 2018 Top Rated Local award!

We strongly recommend All Stone Tile and Wood for anyone’s restoration needs. If you’d like to know more about them, visit their website today.

Colorado’s Top Rated Local® Restoration Company Award Winner: Colorado Cleanup Services

We’re excited to announce that Colorado Cleanup Services is a 2018 Top Rated Local® award winner! They’ve received tons of positive reviews from happy people they’ve helped, earning them a phenomenal 98.65 Rating Score™. These are a couple of our favorites:

“I called Colorado Cleanup Services around five pm, and they arrived [quickly] to clean up a water leak in the basement. The process was very simple and straightforward, and the equipment was set up quickly. [They] were very professional and explained the process well. Their swift action may have prevented further water damage.” -Thomas M.

“Colorado Cleanup Services answered my phone call late on a Sunday night after water came into our newly finished basement, and they assured me that they would be able to send people as soon as I needed. I had already started the right protocol (which they confirmed and walked me through). They called back to find an appointment time [that] they committed to (which never seems to happen anymore) and the technicians that came to my house were friendly and very knowledgeable. I’d definitely recommend working with CO Cleanup for any of your needs.” -Jess N.

Colorado Cleanup Services has than 200 years of combined experience on our team. We do the job right from beginning to end. From plumbing to carpets to walls, we do it all. If our customers reach out to us after-hours or on holidays, they always speak directly to a manager or owner.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

This business was started by experienced contractors who were looking for a better way to help people. Our services ensure a high level of health and property protection for our customers’ investment.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We focus on delighting our customers so they want to write reviews about us. After that, we do search engine optimization work and rely on our referral base. In fact, over 50 percent of our business is either repeat customers or people who were referred to us by friends or family that have previously used our services.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Treat every customer like a family member. If you do this, you’ll do the right thing 99.9 percent of the time.


Thank you to the team at Colorado Cleanup Services for speaking with us, and congratulations on your Top Rated Local award! We’d like to give a special shoutout to the owners, Randy and Julie Johansen. Keep doing great work!

We highly recommend Colorado Cleanup Services to anyone looking for restoration services in Denver. Find out more on their website.

Colorado’s Top Rated Local® Award Winner: SERVPRO of South Colorado Springs

We are ecstatic to announce SERVPRO of South Colorado Springs as a 2018 Top Rated Local® award winner due to their outstanding Rating Score™ of 98.8! Their team has worked hard to make their customers happy, and that has come back to them through tons of positive reviews and an exemplary online reputation. Here are a couple of their reviews that stood out to us:

“My basement flooded out due to a toilet connection leak, I called my insurance company and they recommended SERVPRO of South Colorado Springs. It was a Sunday afternoon. An employee called me and came out within 30 minutes to check the damage. We then scheduled a cleanup time and he brought his crew. They immediately began the process of removing the damaged carpet and set up the dehumidifiers in place. They were in and out in a relatively short time and the job was done very professionally. They were very professional…” – David C.

“Your company was recommended to me after having storm damage to my home. I contacted you and you sent someone to access the damage and gave me a reasonable price. Your staff was very understanding and helpful during the entire situation and they did a fantastic job of restoration on my home. Thank you!” – Lovell S.

We had a chance to speak with marketing manager, Dave Kraszewski, about SERVPRO of South Colorado Springs’ awesome online reputation. Check out what he had to say:

What is your secret to such a strong online reputation?

I’d have to say it’s our quality service. We just provide a solid service and people leave reviews. We’ve been in business for more than 20 years, so we’ve built up a pretty positive reputation.

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

As large loss specialists, we can handle huge jobs that other companies simply can’t. There truly is no job too big for us to handle in a short time. Most restoration companies don’t have large loss capability, so we’re here for you when you need that. Did we mention that we’re a woman-owned business in a largely male-dominated industry?

How does your company attempt to make the world a better place?

We sponsor a wide range of charity events in our community, and we proudly support Care and Share, Teens With Promise, Habitat for Humanity, and Harvest Field Corners.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We have a digital marketing company that handles our online presence through content creation and backlink network building. The other aspect of our marketing is more local. We build relationships with local businesses, property managers, and insurance agents.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Never underestimate the power of video content. Video content is extremely helpful in business growth.


Thank you, Dave, for your time, and congratulations to the entire SERVPRO of South Colorado Springs team on your Top Rated Local award! You earned it! Keep doing great work.

If you’re in need of restoration services in the area, contact SERVPRO of South Colorado Springs today on their website. Dave would also like us to remind you to blow out your sprinklers so your basement doesn’t flood this winter.