Top Rated Local® is pleased to announce that Southeast Restoration of Augusta is a 2019 award winner for restoration companies in Georgia!
From water damage restoration to mold remediation, Southeast Restoration of Augusta has what it takes to meet all of your restoration needs in Augusta.
Southeast Restoration of Augusta has received almost 100 reviews with an average rating of 4.75 stars, earning them a stupendous Rating Score™ of 95.45 and a 2019 Top Rated Local award for ranking among the top 10 restoration companies in all of Georgia!
Here’s just one of their many five-star reviews:
“Southeast Restoration provided awesome services after my home was damaged by a tornado. They provided great communication during planning. I met with the Project Manager, Mr. Lamb, who was very professional and gave an accurate timeline for repairs to be completed. I am very satisfied with the quality of work that this company provided.” – Jennifer W.
Not Your Average Restoration Company
We wanted to learn all about Southeast Restoration of Augusta and its impressive online reputation, so we took a few minutes to talk with the General Manager, Chris Lutz.
The first question we had for Chris was what is it that sets Southeast Restoration of Augusta apart from their competition in Georgia. Here’s Chris’s response:
“I think it is two-fold — it is about the people and our processes. We work really hard to recruit high-character and high-quality people who fit well in the company. We put the culture first. We care about delivering a service that can help people. We communicate with the customers on what they can expect on key things/phases. We have an ‘on track plan’ that helps hold us accountable to the customer, so they know when things will happen. Starting and maintaining expectations is key.”
We also wanted to know what their mission is at Southeast Restoration of Augusta and how they work to make the world a better place. Here’s what Chris had to say:
“We refer to it as a purpose statement, and that purpose statement is: ‘Restoring lives. Repairing property.’ It is more than just repairing a home. We are putting our clients’ lives together again”.
Building Success Through Customer Service
Chris attributes Southeast Restoration of Augusta’s strong online reputation to their commitment to customer service:
“It starts with giving good customer service. You’re not going to get good reviews unless you deliver a good product or service. We have some core competencies. We have processes that we follow in order to be excellent. We ask our customers for reviews — we want feedback on the service we give them.”
Outside of building a powerful online reputation, Southeast Restoration of Augusta has gotten their name out there by intentionally building relationships locally, regionally and nationally, by having business development staff who build relationships with referrals clients, by being part of multiple chambers of commerce and through community involvement, including sponsoring local sports teams.
There are so many business owners out there looking to build the kind of online reputation Southeast Restoration of Augusta has. Here’s Chris’s expert advice for them:
“I think being successful or flourishing in life means having good daily habits. Having a good culture is hugely important as well. Be willing to do the work. Think about what you can be doing to become better.”
Congratulations to the team at Southeast Restoration of Augusta for being a 2019 Top Rated Local award winner, and thank you so much, Chris, for taking the time to speak with us!
We highly recommend Southeast Restoration of Augusta in Augusta. Visit their website today!
