Top Rated Local® is pleased to announce that Steel City Emergency Vets is a 2019 award winner for veterinarians in Alabama!
When your pet gets injured or comes down with a sudden illness, there’s no better veterinarian to entrust their care to than Steel City Emergency Vets in Hoover.
Steel City Emergency Vets has received more than 100 online reviews from four verified sites with an average rating of 4.90 stars, earning them a fantastic Rating Score™ of 99.04 and a 2019 Top Rated Local award for ranking among the top 10 veterinarians in all of Alabama!
Here’s just one of their many five-star reviews:
“I can’t say enough good things about the doctors and staff at Steel City. After my dog, Brover, accidentally ingested ibuprofen, everybody at Steel City took amazing care of her and kept me completely at ease with everything they were doing. Great communication, great care and a great staff. I know that she wouldn’t have made the recovery she did, and I probably wouldn’t have her with me today, if it weren’t for Dr. Carlo and everybody at Steel City. Thank you so much!” – Aaron R.
Not Your Average Veterinarians
The doctors at Steel City Emergency Vets have more than 40 years of combined experience under their belts, and they do everything in their power to provide an incredible experience for their clients at the most reasonable rates possible.
We sat down with Barb Britton, the business manager at Steel City Emergency Vets, to find out why they do what they do and how they work to make the world a better place. Here’s what she had to say:
“We have state-of-the-art equipment, and we care for your pet at an affordable price. Our focus is on the client and improving their experience at every turn.”
Building Success by Emphasizing Client Care
Barb credits Steel City Emergency Vets’ strong online reputation to their emphasis on client care, which is present in everything they do. They try to live by the motto, “The little things matter,” and they’ll even provide amenities, like drinks, television and phone chargers, helping to make a stressful, tense situation easier and more palatable.
This customer-service-oriented approach has led to such a powerful online reputation that they really haven’t done any formal marketing to get their name out there. However, even with an influx of new patients and clients after the closure of a nearby animal hospital, they’ve managed to keep their reputation strong and their online reviews stellar.
There are many business owners out there who would love to grow their business and build the kind of reputation that Steel City Emergency Vets has managed to build. Here’s Barb’s advice for those business owners:
“Remember that you should always keep the client in the forefront of your mind and run your business that way. Also, make sure the staff you hire is in line with what you want. The first impression people get is the face they are greeted by when they walk in, so make sure it is representative of who you are and what you do.”
Congratulations to the team at Steel City Emergency Vets for being a 2019 Top Rated Local award winner, and thank you so much, Barb, for taking the time to speak with us!
When you need emergency care for your pet, we highly recommend turning to the team at Steel City Emergency Vets. Visit their website today!