Texas’ Top Rated Local® Veterinarians Award Winner: Red Bluff Animal Hospital

Top Rated Local® is pleased to announce that Red Bluff Animal Hospital is a 2018 award winner for veterinarians in Texas!

Your pet deserves only the best care, and in Pasadena, you won’t find better veterinary care than at Red Bluff Animal Hospital.

Red Bluff Animal Hospital has received more than 1,800 reviews on five verified sites with an average rating of 4.96 stars, earning them a phenomenal Rating Score™ of 100.00 and a 2018 Top Rated Local award for ranking among the top three veterinarians in all of Texas!

Here’s just one of their many five-star reviews:

“I went in on the same day I called for an appointment, as my cat was having some issues holding her food down. Even though it may have been a small issue overall, they treated my cat so well and seemed to genuinely care about her well being. Our Winglet is a strong, fierce girl, and the staff handled her so well. They gave her exactly what she needed, and it has been working like a charm since then. I’ll be returning for any future vet needs!” – Sarah M.

Not Your Average Animal Hospital

We took a few minutes to talk with Alicia Cortes, the hospital administrator at Red Bluff, to learn a little more about the business and how they managed to build such an impressive online reputation.

The first thing we asked Alicia was what sets Red Bluff Animal Hospital apart from the many other veterinarians in Texas. Here’s her response:

“We’re a family-owned business. Our top priority is to keep the owner and family aspect here. We treat our patients and clients as our own family.”

Alica also let us know that they have an online pharmacy at Red Bluff, giving them the ability to provide higher quality care for their patients, and that they plan to expand their staff in the near future so that they can better cater to the Spanish-speaking community.

We wanted to know what Red Bluff Animal Hospital’s mission is and how they work to make the world a better place. Here’s what Alicia had to say:

“Our goal is to treat our clients as we would treat our families, and to treat our patients as if they were our own pets. Our clients are the heart of our practice and the reason we are here. Our clients and patients are treated with respect, dignity and compassion. We pledge and guarantee that we will always do our very best to serve them and provide their pets with the care they deserve.”

Building Success Through Happy Clients

Alica credits Red Bluff’s strong online reputation to the fact that they prioritize keeping their clients happy and ensuring they provide top-quality care to their patients, no matter their condition.

Outside of building a powerful online reputation, Red Bluff Animal Hospital stays relevant to their clients by keeping them up to date through Facebook.

There are so many business owners out there working to grow their business and build their online reputation. Here’s Alicia’s expert advice for those business owners:

“Make sure you have staff that loves what they do. If they love their job, they will be able to accommodate the client and provide top-level service.”


Congratulations to the team at Red Bluff Animal Hospital for being a 2018 Top Rated Local award winner, and thank you so much, Alicia, for taking the time to speak with us!

For all of your veterinary needs in Pasadena, we highly recommend Red Bluff Animal Hospital. Visit their website today!

Alabama’s Top Rated Local® Veterinarians Award Winner: Old Shell Animal Hospital

Top Rated Local® is pleased to announce that Old Shell Animal Hospital is a 2019 award winner for veterinarians in Alabama!

If you’re looking for compassionate, professional veterinary care for your pet, look no further than Old Shell Animal Hospital in Mobile.

Old Shell Animal Hospital has received hundreds of reviews on four verified sites with an average rating of 4.93 stars, earning them a stellar Rating Score™ of 97.26 and two 2019 Top Rated Local awards — one for ranking among the top 100 businesses in Alabama and one for ranking among the top 10 veterinarians in Alabama!

Here’s just one of their many five-star reviews:

“These folks really care about relationships and their customers. [They offer] integrity [and] genuine, expert vet care. This is a top-notch group run by a professional, caring and committed veterinarian. Five stars to Dr. Cross and her team!” – Kirsten R.

Not Your Average Veterinary Office

We sat down with Dr. Mary Katherine Cross, the owner of Old Shell Animal Hospital, to find out what sets Old Shell apart from other veterinary clinics in Mobile and in Alabama as a whole. Here’s what she had to say:

“I abhor a poorly run doctor’s office. It is rare to feel as though your time is valued at any point during the experience. Appointments can stretch on and on for no apparent reason, other than poor use of time. As a result, I instill into my staff that we must be efficient in all that we do, from scheduling to checking out.”

Dr. Cross says that her commitment to communicating with her clients also helps them to stand out:

“Communication, while a basic concept, seems to be very difficult for people in the medical field. I am fortunate that I like to explain diseases and treatments to my clients. I do not get bogged down in dazzling them with long words. Most things can be explained rather easily with the proper metaphor or anecdote. Fortunately, this is a skill that I have focused on developing throughout my entire professional career.”

We also asked Dr. Cross why she does what she does and how she works to make the world a better place. Here’s her reply:

“My mission is to help my patients have the best quality of life that they can. I accomplish this goal by building a strong relationship with their owners.”

Building Success by Focusing on Quality Care and Customer Service

Dr. Cross credits Old Shell Animal Hospital’s strong online reputation to their consistent focus on providing quality care and next-level customer service for their patients and clients:

“Our online reputation is a bi-product of our focus on not only quality medicine but also customer
service. We are also lucky to have such great clients in a wonderful and eclectic neighborhood. Our job is to educate our clients, so that they can make an informed decision for their pet. I see our relationship as a partnership. As a very small veterinary clinic, containing myself as the sole-practitioner and owner, we do not have the longest hours. However, we strive to know our clients and patients when they walk in the door or call us on the phone. We invest in our relationships. It is my hope that this coupling of current medicine and old-fashioned customer service outweighs the fact that I cannot be available 24/7. I believe that our reviews online reflect our pursuit of excellence.”

There are so many other business owners out there looking to grow their business and build their online reputation. Here’s Dr. Cross’s expert advice for those business owners:

“Online reviews can be simultaneously wonderful and terrible. It is always difficult to hear a critique from a dissatisfied customer. It is even more difficult when someone uses the threat of a bad review to extort a business. We have been very fortunate to have, thus far, very few incidents when a client has tried this game. Try to intervene in situations early so that they do not reach the negative review stage. While uncomfortable, a phone call and the ability to air their grievances is generally all that’s needed to diffuse the situation. I try to admit fault when it is ours, apologize and adjust policies/protocols where needed. However, I will not cave to blackmail. Most rational people can tell when a reviewer is irrational or unbalanced.”


Congratulations to the team at Old Shell Animal Hospital for being a 2019 Top Rated Local award winner, and thank you so much, Dr. Cross, for taking the time to speak with us!

For veterinary care you can rely on in Mobile, we highly recommend Old Shell Animal Hospital. Visit their website today!

New Mexico’s Top Rated Local® Veterinarians Award Winner: Santa Fe Animal Shelter

Top Rated Local® is pleased to announce that Santa Fe Animal Shelter is a 2019 award winner for veterinarians in New Mexico!

Santa Fe Animal Shelter has received dozens of reviews with an average rating of 4.70 stars, earning them a stellar Rating Score™ of 89.00 and a 2019 Top Rated Local award for ranking among the top 10 veterinarians in New Mexico!

Not Your Average Animal Shelter

At Santa Fe Animal Shelter, they focus on providing accessible spay and neuter programs in an effort to beat animal overpopulation at its core. They also offer creative adoption efforts and dozens of programs to help homeless animals find loving families.

Santa Fe Animal Shelter is an open-admission, no-kill shelter, making them unique in New Mexico, where there aren’t a lot of no-kill shelters. Sante Fe Animal Shelter is also privately owned and operated, so they don’t get any government assistance, but with the help from donors and the community, they do their part to save as many animals as they can.

This year, Santa Fe Animal Shelter is celebrating its 80th year of helping support animal welfare in their community!

We sat down with Murad Kirdar, the public relations officer at Santa Fe Animal Shelter, to find out why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“Our mission is simple -— support animals, save lives, spread compassion. Every animal deserves a shot at a good life. We save more than 5,000 animals a year. Our Public Hospital and South Side Clinic lets us provide medical care to animals in our community.”

Building Success Through Brand Awareness

Murad credits Santa Fe Animal Shelter’s strong online reputation to the brand awareness they’ve created by doing engagements with the public and on social media, and linking everything back to the main website.

We also wanted to know what Santa Fe Animal Shelter has done to grow their business outside of building a powerful online reputation. Here is Murad’s response:

“We are constantly in the public eye. We do speaking engagements with children in schools, public service events, field treatments to help families keep animals in their homes and educational meetings on Native American reservations. We also have a sliding scale for finances for animal parents in all economic situations for our Hospital. We’re actually really excited because February is spay/neuter awareness month, and we’re giving away free spay/neuter surgeries to the first 100 patients starting February 1st. We really need to control the pet population.”

There are many business owners out there looking to grow their business and build their online reputation. Here’s Murad’s expert advice for those business owners:

“I do all the social media for us, and for me, it’s listening to every single comment you get. People will always say negative things, but every negative is a chance to educate yourself and hopefully turn it into a positive.”


Congratulations to the team at Santa Fe Animal Shelter for being a 2019 Top Rated Local award winner, and thank you so much, Murad, for taking the time to speak with us!

Alabama’s Top Rated Local® Veterinarians Award Winner: Steel City Emergency Vets

Top Rated Local® is pleased to announce that Steel City Emergency Vets is a 2019 award winner for veterinarians in Alabama!

When your pet gets injured or comes down with a sudden illness, there’s no better veterinarian to entrust their care to than Steel City Emergency Vets in Hoover.

Steel City Emergency Vets has received more than 100 online reviews from four verified sites with an average rating of 4.90 stars, earning them a fantastic Rating Score™ of 99.04 and a 2019 Top Rated Local award for ranking among the top 10 veterinarians in all of Alabama!

Here’s just one of their many five-star reviews:

“I can’t say enough good things about the doctors and staff at Steel City. After my dog, Brover, accidentally ingested ibuprofen, everybody at Steel City took amazing care of her and kept me completely at ease with everything they were doing. Great communication, great care and a great staff. I know that she wouldn’t have made the recovery she did, and I probably wouldn’t have her with me today, if it weren’t for Dr. Carlo and everybody at Steel City. Thank you so much!” – Aaron R.

Not Your Average Veterinarians

The doctors at Steel City Emergency Vets have more than 40 years of combined experience under their belts, and they do everything in their power to provide an incredible experience for their clients at the most reasonable rates possible.

We sat down with Barb Britton, the business manager at Steel City Emergency Vets, to find out why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“We have state-of-the-art equipment, and we care for your pet at an affordable price. Our focus is on the client and improving their experience at every turn.”

Building Success by Emphasizing Client Care

Barb credits Steel City Emergency Vets’ strong online reputation to their emphasis on client care, which is present in everything they do. They try to live by the motto, “The little things matter,” and they’ll even provide amenities, like drinks, television and phone chargers, helping to make a stressful, tense situation easier and more palatable.

This customer-service-oriented approach has led to such a powerful online reputation that they really haven’t done any formal marketing to get their name out there. However, even with an influx of new patients and clients after the closure of a nearby animal hospital, they’ve managed to keep their reputation strong and their online reviews stellar.

There are many business owners out there who would love to grow their business and build the kind of reputation that Steel City Emergency Vets has managed to build. Here’s Barb’s advice for those business owners:

“Remember that you should always keep the client in the forefront of your mind and run your business that way. Also, make sure the staff you hire is in line with what you want. The first impression people get is the face they are greeted by when they walk in, so make sure it is representative of who you are and what you do.”


Congratulations to the team at Steel City Emergency Vets for being a 2019 Top Rated Local award winner, and thank you so much, Barb, for taking the time to speak with us!

When you need emergency care for your pet, we highly recommend turning to the team at Steel City Emergency Vets. Visit their website today!

California’s Top Rated Local® Veterinarians Award Winner: The Drake Center for Veterinary Care

Top Rated Local® is pleased to announce that The Drake Center for Veterinary Care is a 2018 award winner for veterinarians in California!

If you’re looking for a veterinary clinic that will care for your pet with compassion and quality, look no further than The Drake Center for Veterinary Care in North San Diego County.

The Drake Center for Veterinary Care has earned thousands of online reviews from six different verified sites with an average rating of 4.95 stars, an outstanding Rating Score™ of 99.46 and a 2018 Top Rated Local award for being ranked among the top 10 veterinarians in all of California!

Here’s just one of their many five-star reviews:

“I am not surprised at the number of five-star reviews given for The Drake Center. The entire staff is kind and knowledgeable. Just as we want to have the best doctors, dentists and pediatricians for our family, we want the best care for our pets as well. We have been taking our dog to Drake for more than 10 years, and I must say that our experience with them is by far the most rewarding. From the front desk staff to the doctors and the assistants, we can only wish we felt as confident in our physicians as we feel at Drake. Every team member takes the time to listen and resolve any problem our dog has had. They offer more than one solution in many cases, and respect our decisions. They share their knowledge and speak in terms we can understand. Not to mention the obvious love of animals each and every one of the staff sincerely displays…” – Susan P

Not Your Average Veterinarian

There are many things that set The Drake Center apart from other veterinary clinics, but according to Dr Michele Drake, the owner and a veterinarian at The Drake Center, it’s their culture of exceptional care and the long-term staff that supports their mission that truly make the difference.

“We have a strong culture, mission and values in our practice. Everyone is behind the same purpose and plan. Our clients can sense that, and it makes them want to keep coming back.”

We asked Dr. Drake why they do what they do at The Drake Center and how they work to make the world a better place. Here’s what she had to say:

“Our mission is to provide the best medicine and service in a compassionate environment, and to support the bond everyone has with their pets. It’s not one-size-fits-all, but it’s very specific to you and what works for you.”

Building Success By Getting Their Message Out There

Dr. Drake credits The Drake Center’s strong online reputation to their organic rankings:

“We put a lot of original content on our website in the form of blogs, videos, infographics, and more; content is king for SEO optimization.”

They also have a strong culture and a strong practice, which helps them get their message out there.

In addition to building a powerful online reputation, The Drake Center has gained more visibility by having a powerful philanthropic mission.

“We put an effort into local children being a part of their pet’s care. Once a month, we invite kids to participate in our Kids Day Event, where we take them on a behind-the-scenes tour of our hospital and provide insight on the day-by-day life of a veterinarian.”

Word of mouth has also been a huge source of growth for the practice. The great service they provide has led to customers that are bonded to them, and there have been a fair amount of referrals from their loyal customers.

We asked Dr. Drake what advice she has for other business owners looking to grow their business and build their online reputation. Here’s what she had to say:

“Learn how to say no to too many ideas, and focus on the important priorities. Having everyone aligned to the same mission and values is critical.”


Congratulations to the team at The Drake Center for Veterinary Care for being a 2018 Top Rated Local award winner, and thank you so much, Dr. Drake, for taking the time to speak with us!

If your pet is in need of veterinary care, and you want to take them somewhere they will be treated like family, we highly recommend The Drake Center for Veterinary Care. Visit their website today!

Virginia’s Top Rated Local® Veterinarians Award Winner: Hilton Animal Hospital

Top Rated Local® is pleased to announce that Hilton Animal Hospital is a 2019 award winner for veterinarians in Virginia!

If you’re looking for caring, compassionate veterinary care for your furry friend, look no further than Hilton Animal Hospital in Newport News.

Hilton Animal Hospital has earned hundreds of online reviews from five different verified sites with an average rating of 4.93 stars, a fantastic Rating Score™ of 99.32 and two 2019 Top Rated Local awards — one for being ranked among the top 100 business in Virginia and one for being ranked the number one veterinarian in Virginia!

Here’s just one of their many five-star reviews:

“Wow! I took my dog here today because his regular vet was booked up, and he was in pain. I’m so glad I did. The atmosphere here is 100 percent more pleasant than where I usually take him. There’s nothing wrong with the other place; it’s just much calmer and more personal here. Everybody I spoke with was incredibly friendly and helpful, and Dr. Davis was absolutely excellent. I’ve decided to bring him here from now on. I couldn’t be more impressed with the experience today.” – Amy B

A One-of-a-Kind Veterinarian’s Secret to a Strong Online Reputation

We sat down with Anne White, the office manager of Hilton Animal Hospital, to find out what their secret is to such a powerful online reputation. She credits it to their enduring focus on providing a personal experience for every single one of their clients and patients.

Outside of building a solid online reputation, the referral program that Hilton Animal Hospital has developed has been a huge source of growth for the company. With this program, clients get a credit for referring their friends, family and neighbors, and new clients get a discount when they tell the staff they were referred. They also utilize Facebook to get their brand out there.

Making the World a Better Place Through Quality Veterinary Care

At Hilton Animal Hospital, they have what it takes to accommodate a wide variety of needs, and they are dedicated to creating long-term relationships and partnerships with their clients, as well as to providing quality veterinary care at a competitive price. This is what truly sets them apart from other veterinarians.

According to Anne, providing high-quality care has helped Hilton Animal Hospital make a difference and make the world a better place:

“We understand the relationship our clients have with their animals (our patients), and we look to make sure those relationships are lasting by providing the highest quality of medical care.”

We asked Anne what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Provide the best medical care at a competitive price, treat your clients as if they were your own family and be diligent in your follow-up after you have provided care to ensure that the patient is recovering well.”


Congratulations to the team at Hilton Animal Hospital for being a 2019 Top Rated Local award winner, and thank you so much, Anne, for taking the time to speak with us!

If your pet is in need of veterinary care, we highly recommend that you choose the caring, compassionate team at Hilton Animal Hospital. Visit their website today!

California’s Top Rated Local® Veterinarians Award Winner: Evers Veterinary Clinic

Top Rated Local® is pleased to announce that Evers Veterinary Clinic is a 2018 award winner for veterinarians in California!

Are you looking for a compassionate veterinarian in Chico? If so, look no further than Evers Veterinary Clinic.

Evers Veterinary Clinic has earned hundreds of online reviews with an average rating of 4.96 stars, an awe-inspiring Rating Score™ of 99.58 and a 2018 Top Rated Local award for being ranked among the top 10 veterinarians in California!

Here’s just one of their many five-star reviews:

“We’ve been going to Evers for over a year now. They have taken very good care of our cat and dog. They are kind with our ‘kids,’ friendly with us adults and very knowledgeable about [the] care for both animals. I highly recommend them.” – Pam B

Not Your Average Veterinary Clinic

According to Camela Nilsen, the lead technician/assistant manager at Evers Veterinary Clinic, the community seeks out their veterinary services because they are a mom and pop shop, not a corporate operation.

The personal experience the team at Evers Veterinary Clinic provides is second to none. Everyone knows their clients’ names at Evers Veterinary Clinic, and every single employee is dedicated to treating the animals in their care as if they were their own.

Another thing that sets Evers Veterinary Clinic apart is their motto, which is to always go above and beyond for every client. That’s why you’ll find that if the veterinarians aren’t seeing patients at Evers Veterinary Clinic, they’re researching treatments or puzzling out cases. And the experts at Evers also make it a point to factor in their clients’ finances in order to find the right balance between what’s best for the pet and what’s best for the client.

We asked Camela why she does what she does at Evers Veterinary Clinic. This is what she had to say:

“Most people will say that it’s because they love animals, and that is part of it, but it’s not puppies and kittens all the time. I get up and go to work because I’m helping people enrich their lives. Pets are part of a family, and we treat them as such. People don’t know little things that can harm an animal, so we build relationships with them and make sure they are informed.”

Building Success With a Wonderful Staff

Camela credits Evers Veterinary Clinic’s strong online reputation to their wonderful staff. Evers Veterinary Clinic prides themselves on the family environment they’ve created, and with the recent fires that have devastated California, a lot of their teammates have volunteered and participated in outreach to support the community, even as their own office was vandalized while they were evacuated.

In order to keep their online reputation powerful, Evers Veterinary Clinic has a system that emails clients after their visits and asks for a review.

However, the solid online reputation Evers Veterinary Clinic has built is not their only source of growth. Though they don’t do a lot of marketing, they get their name out there by participating in community events, like Human Society events.

Evers Veterinary Clinic has been in business for approximately 60 years, and that longevity, combined with the personable, compassionate care they provide, has led to both an impeccable online reputation and referrals from their clients.

We asked Camela what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Be true to your word! Go above and beyond for every client. Know your clients, and help the community grow!”


Congratulations to the team at Evers Veterinary Clinic for being a 2018 Top Rated Local award winner, and thank you so much, Camela, for taking the time to speak with us.

If you’re looking for the right veterinary clinic for your dog or cat in Chico, we highly recommend Evers Veterinary Clinic. Visit their website today!

Dr. Wise, the clinic doctor at Evers Veterinary Clinic, just turned 100 in September and recently lost his home in the fire. He’s also been unable to find his kitties. Click here to donate to his GoFundMe page!

Utah’s Top Rated Local® Veterinarians Award Winner: West Lake Animal Hospital

Top Rated Local® is pleased to announce that West Lake Animal Hospital is a 2018 award winner for veterinarians in Utah!

If you’re looking for next-level veterinary care for your pet in Taylorsville, look no further than West Lake Animal Hospital.

West Lake Animal Hospital has earned hundreds of online reviews with an average rating of 4.81 stars, a spectacular 96.07 Rating Score™ and a 2018 Top Rated Local award for being ranking among the top 10 veterinarians in all of Utah!

Here is just one of the many five-star reviews that helped them get there:

“Dr. Benson and [the] team at Westlake Animal Hospital are truly the best. We receive the highest quality veterinary medicine delivered honestly and professionally for all three of our pets. The prices are always reasonable and lower than I have experienced elsewhere, yet the quality of care couldn’t be better. If you are in the market for a veterinarian, look no further! [I] promise you won’t be sorry.” – Danielle H

Not Your Average Veterinary Hospital

At West Lake Animal Hospital, everyone — pets and people alike — is treated with kindness and respect, regardless of their status in life.

The team at West Lake gives their clients lots of options, allowing them to make the right decisions based on their wants, needs and finances. They never make their clients feel guilty about not following through on recommendations, nor do they pressure them into anything.

We sat down with the owner and veterinarian at West Lake Animal Hospital, Dr. David Benson, to find out why he does what he does. Here’s what he had to say:

“Everything I do is with the goal to make pet care more affordable for all people without compromising the well-being of the pet. There are so many people who want and need the companionship a pet can bring, and I am just trying to make that possible for as many as possible.”

Building Success Through Quality Service

Dr. Benson credits West Lake Animal Hospital’s strong online reputation to his team’s commitment to providing high-quality service, treating people well and charging a fair price. Dr. Benson and his staff love what they do and share the same philosophy of excellence, and as a result, their clients naturally want to leave reviews and share their story with their friends and neighbors.

We asked Dr. Benson what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“Stop running your business like a business, so to speak, and bring back the human factor. If it is all about the money, it will become obvious to your clients and the loyalty will go out the window. Set aside all the quotas and money goals, and focus on people — both clients and employees — and they will respond better and increase your bottom line. There is also no substitute for honesty and integrity. Read the best book ever on business, ‘Winners Never Cheat,’ by John Huntsman, Sr. He built a worldwide, billion-dollar company because of who he was and how he treated those with whom he did business.”

Dr. Benson’s business philosophy may not be the most conventional, but it works, as evidenced by the growth and reputation that West Lake Animal Hospital has enjoyed.


Congratulations to the team at West Lake Animal Hospital for being a 2018 Top Rated Local award winner, and thank you so much, Dr. Benson, for taking the time to speak with us!

If you’re looking for compassionate, professional veterinary care in Taylorsville, we highly recommend West Lake Animal Hospital. Visit their website today to learn more!

Utah’s Top Rated Local® Veterinarians Award Winner: Pinebrook Animal Hospital

Top Rated Local® is pleased to announce that, due to their wonderful 97.70 Rating Score™, Pinebrook Animal Hospital is a two-time 2018 award winner in Utah!

If you’re looking for a caring, compassionate veterinarian in Park City, look no further than Pinebrook Animal Hospital.

The team at Pinebrook Animal Hospital places an emphasis on great service, and that has helped them earn hundreds of online reviews with an average rating of 4.97 stars and two 2018 Top Rated Local awards — one for being ranked among the top 10 veterinarians in Utah and one for being ranked among the top 100 business in Utah.

Here is just one of the many five-star reviews they’ve received from their happy clients:

“Their professionalism is top level, but it’s their exceptional warmth and compassion towards both pets and owners that really makes this place special.” – Shannon M

Not Your Average Veterinarian

When you take your pet to see the team at Pinebrook Animal Hospital, you’ll quickly realize that it’s not your typical veterinary clinic.

The staff at Pinebrook genuinely cares about the pets in their charge, and they’ll treat their clients’ pets as if they were their own. They are also equipped to provide every veterinary service their clients may need, from puppy care all the way to geriatric and end-of-life care — all the while providing stellar service and compassion.

Pinebrook Animal Hospital is also Fear Free, which is a certification process that indicates the staff’s ability to take extra time with anxious animals in order to make the visit stress free. This unique certification is one that not many other animal hospitals are qualified for.

Last but certainly not least, the staff at Pinebrook will never rush a client out the door when they have questions or concerns about their pet. They’ll always take the time to answer questions.

We asked the owner of Pinebrook Animal Hospital, Dr. Dubil, why they do what they do. Here’s what she had to say:

“We strive to keep pets healthy and living the longest, fullest lives possible by providing quality medicine and service.”

Building Success Through Good Medicine

Dr. Dubil credits Pinebrook Animal Hospital’s strong online reputation to the team’s commitment to practicing good medicine. She doesn’t believe in asking for reviews, so every review they receive is the organic result of the quality of service they provide.

In addition to their impressive online reputation, Pinebrook Animal Hospital has mostly grown through word of mouth. A mom and pop shop at their core, Pinebrook Animal Hospital wants to be a part of their clients’ family, and rely on clients who are happy with their service to spread the word.

We asked Dr. Dubil what advice she has for other business owners looking to grow their business and build their online reputation. Here are her simple yet powerful words of wisdom:

“Be a quality service provider and give people what they ask for.”


Congratulations to the team at Pinebrook Animal Hospital for being a 2018 Top Rated Local award winner, and thank you so much, Dr. Dubil, for speaking with us!

If your pet is in need of veterinary care in Park City, we highly recommend Pinebrook Animal Hospital. Visit their website today!

Colorado’s Top Rated Local® Veterinarian Award Winner: Alpine Hospital for Animals

We are pleased to announce that the caring and compassionate team at Alpine Hospital for Animals has won a 2018 Top Rated Local® award, due to their exemplary care and 99.56 Rating Score™. Here are a couple of the shining reviews that earned them this honor:

“These guys are great. They treat us like family. Every single person there, whether they be a receptionist, technician, or doctor, is smart, efficient, and welcoming. We visit several times a year for our two dogs. I’ve called for a million reasons, big and small, and they always take the time to thoroughly answer my questions. The staff is so knowledgeable and caring. They provide ample information and allow me to make decisions on the best path for care. Everyone I’ve dealt with at Alpine is exceedingly competent, intelligent, and compassionate. We trust them.” -Kate F.

“We have been bringing our two Siberian Huskies here for about a year, and we love everything about it. The staff is wonderful, and the vets are caring and gentle with our dogs. I recently became even more impressed when, after I had to take one of my dogs to the emergency room, the staff at Alpine called me twice in less than a week to see how my dog was doing. They genuinely care about all their patients.” -Amy S.

Co-Owner, Amanda Mones took a moment to speak with us about her business, their community impact, and their online reputation. Here’s what she thought we should know:

What is your secret to such a strong online reputation?

There’s really no secret. We just work hard and care about what we do!

What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?

We try to be genuine and honest about who we are. Our mission is to empower our patient’s guardians to make the right decisions for the animals. We educate the guardians, and if they’re willing to move forward with us, we welcome that. We don’t try to pressure anyone into doing something they’re not comfortable with.

Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?

We purchased Alpine because it mirrored our philosophy of holistic medicine. We try to be compassionate and mindful and to treat every animal as if they were our own. We’ve been a mainstay in the Boulder community for a long time. We take pride in practicing a high quality of medicine that is compassionate, and we want our guardians to know why they are making the decisions they are.

Outside of building a strong online reputation, what else do you do to market and grow your business?

We don’t do much! People know us. Word of mouth is how we grow. We do some community outreach, including working with the Boulder police department’s police dogs, working with rescues, and supporting the arts. We support the community that we live and work in, and people see us as the animal hospital they can trust. We take that very seriously.

What advice do you have for other businesses trying to build a strong online reputation and grow their business?

Every day, I try to encourage everyone to be the best they can in whatever they do. Make sure you love what you do, and that you’re able to bring that passion into your work. That will help people trust in your services. Be proud of what you do every day! There’s nothing we do that we wouldn’t mind seeing in a newspaper. We do make mistakes, but we learn from them, and we’re open to that.


Thank you for taking the time to speak with us, Amanda! We appreciate your time and the work that you do. We’d like to extend our heartfelt congratulations to everyone on the Alpine Hospital for Animals team on your Top Rated Local award.

For compassionate animal care in Boulder, Colorado, and the surrounding communities, we highly recommend Alpine Hospital for Animals. You can learn more about them on their website.