Top Rated Local® is pleased to announce that Rector Law Firm is an award winner for attorneys and law firms in Colorado for the second year in a row!
From personal injury to criminal defense, Rector Law Firm in Colorado Springs is there for you when you need them.
Rector Law Firm has received dozens of reviews on five verified sites with an average rating of 4.99 stars, earning them a phenomenal Rating Score™ of 99.91 and two 2019 Top Rated Local awards for ranking among the top 100 businesses and the top five attorneys and law firms in all of Colorado!
Here’s one of the many five-star reviews that got them there:
“I HIGHLY RECOMMEND RECTOR LAW FIRM!! I was hit by a reckless driver and broke my arm. I called Rector Law Firm, and it was the BEST decision of my life. The staff is VERY professional, helpful and understanding. They will help you understand your legal rights, keep you updated on your settlement and provide you with the support that you need. They have worked extremely hard to get me 100 percent of my settlement! THEY ARE THE BEST!!!!” – Lariqua
Maintaining a Strong Online Reputation by Focusing on the Customer Experience
We wanted to learn all about Rector Law Firm and what they’ve been up to since they won a Top Rated Local award for being ranked among the top five law firms in 2018, so we took a few minutes to talk with the Office Manager, Carrie.
It was clear from Rector Law Firm’s 2018 Top Rated Local award that they know a thing or two about building a strong online reputation, and their 2019 Top Rated Local award is evidence that they also know how to maintain their reputation. When we asked Carrie what they’ve done to continue to get such great feedback, she said:
“We get reviews from people that are not even our clients. These are, often times, the result of free advice or an excellent experience from a consultation. It comes down to our clients’ experience and satisfaction with us. We take the extra steps and do the little things. We touch base with each of our clients several times a month. That way, there are always open lines of communication and complete transparency throughout the entire process.”
We also asked Carrie what it is that makes Rector Law Firm stand out, and she said:
“We are a smaller firm but, we are made up of Colorado and local (Colorado Springs) natives. It is a family business top to bottom. I’ve worked here for 37 years, so it is more than just another law firm. We leave no rock unturned. I don’t know that other firms dedicate this amount of time to each and every client.”
Small businesses go through many ups and downs over the years, and we wanted to know what lessons Rector Law Firm has learned over the last year, as well as what their biggest achievements are. Carrie told us that the biggest lesson they’ve learned is that it’s not always about the money, and if they do the right thing, the money will follow. She also shared that one of their biggest accomplishments has been welcoming a new attorney to their team and said:
“This last year, we had a personal injury case. I cannot go into specifics, but we made sure this case was truly an open-and-shut book. Nothing came back to haunt this client, like so many cases you hear about. We made sure the client got all of their medical bills resolved and still left with enough capital to be able to move forward with their life. I believe our level of integrity, high attention to detail, the compass we displayed and the overall thoroughness is what made this story a success.”
What’s Next for Rector Law Firm
Small businesses can be a lot of work, and we wanted to know what motivates Carrie and her team at Rector Law Firm to serve their clients day in and day out. When we asked Carrie what’s most rewarding about what they do, she told us that it’s the reviews, thank you cards and referrals they get after they’ve helped to achieve a client’s desired outcome. She added:
“If we are unable to help a client looking for representation, we have a network of highly qualified firms we can refer them to.”
We were excited to learn about what comes next for this award-winning law firm, so we asked Carrie what their goals are for the next year. She told us:
“We want more cases and opportunities to help the community. We will be dedicating more time to the website and re-doing it.”
As an important part of this second-time award-winning business, Carrie has a lot of knowledge to share. When we asked what advice she has for the many new business owners out there who are just starting out, she said:
“You must have a passion for what you are doing! Only do what you love, or don’t do it at all! Otherwise, you will never be great! It won’t do you or your clients justice. Operate with integrity and passion. Always do what’s right!”
Carrie ended our conversation with these touching words:
“Thank you, Colorado Springs, for allowing us to serve you. We would not be here today if it were not for you all.”
Congratulations to Carrie and the team at Rector Law Firm for a Top Rated Local award winner for the second year in a row.
When you need a law firm on your side in Colorado Springs, we highly recommend Rector Law Firm! Visit their website today.