Top Rated Local® is pleased to announce that Porter’s Automotive is a 2019 award winner for auto shops in Virginia!
From oil changes and brake services to front end alignments and electrical system diagnostics, the team at Porter’s Automotive in Roanoke has what it takes to handle all of your automotive needs.
Porter’s Automotive has received dozens of reviews from four verified sites with an average rating of 4.98 stars, earning them a fabulous Rating Score™ of 98.76 and a 2019 Top Rated Local award for being ranked among the top 10 auto shops in all of Virginia!
Here’s just one of their many five-star reviews:
“I called first thing the day after Christmas, and they told me to come on in. I am from out of town so the willingness to fit me in was outstanding. They found the problem fast and also found a problem I was not aware of. The price ended up being cheaper than what they quoted. The job was done well, and my car purrs like a kitten now. I would recommend Porter’s to anyone in the area. My family that lives here will now be using Porter’s.” – Russell H
Not Your Average Auto Shop
When customers work with the professionals at Porter’s Automotive, it’s like working with a mechanic in their own family. Porter’s Automotive is a family-owned business, and they treat their customers as if there were a part of that family. Customers can pop in at a moment’s notice, and the team at Porter’s will make sure that they’re taken care of.
We asked Jennifer Porter, the office manager at Porter’s Automotive, why they do what they do and how they work to make the world a better place. Here’s what she had to say:
“It’s about keeping people on the road and helping people understand that we know that they don’t WANT to need a mechanic. We try to make it a pleasant experience for our customers.”
Building Success by Putting Customer Service First
Jennifer credits the strong online reputation that Porter’s Automotive has managed to build to their commitment to always putting customer service first, owning up to mistakes and always ensuring that the customers know they care.
“My father has always been an industry leader in that department. We work hard to make people happy!”
Outside of building a powerful online reputation, which speaks for itself, Porter’s Automotive has mostly grown through word of mouth, and they have rarely had to do any advertising. People like to talk about their good experience with Porter’s, and they spread the word.
We asked Jennifer what advice she has for other business owners looking to grow their business and build their online reputation. Here are the words of wisdom she shared with us:
“It all starts with the people. They’re the ones writing the reviews. You can talk about yourself all you want, but until other people are talking about you, it doesn’t matter.”
Congratulations to the team at Porter’s Automotive for being a 2019 Top Rated Local award winner, and thank you so much, Jennifer, for taking the time to speak with us!
If you’re looking for a reliable auto shop in Roanoke, we highly recommend working with the experts at Porter’s Automotive. Visit their website today!