Virginia’s Top Rated Local® Private Investigator Award Winner: Alpha Group

Top Rated Local® is pleased to announce that Alpha Group Investigations is the number one private investigator in Virginia in 2018!

Thanks to a 97.41 Rating Score™, a 4.94 star rating average on verified sites, and dozens of positive reviews, Alpha Group Investigations is a 2019 Top Rated Local award winner! We got a chance to speak with Alpha Group owner, Jason Tassinari, about his business’ awesome online reputation.

Led by Integrity and Professionalism

“[Alpha Group Investigations] provides the utmost professional service with true integrity and caution. Alpha group is an elite security solution for any size business and for personal use as well. From background checks to private security, Alpha Group is the place to go. Jason has such attention to detail and is training-focused, so that he can keep the Alpha Group team up to speed with all security specifications and is committed to the safety of all his clients and real members. He takes away the doubt out of security, so you can rest assured and stay focused on your business. Thanks, Alpha Group, you are my go-to for all my personal and business security solutions.”

The team at Alpha Group Investigations believes in providing exemplary performance, results, and consistency. They’ve grown from a small private investigation firm to a full security solution, now with a security services division with a training academy for security personnel. Offering armed and unarmed officers, patrol services, and other security tools to both businesses and individuals, the Alpha Group team keeps professionalism, purpose, and pride at the center of everything they do.

A Useful Asset to Businesses

“Our law firm has used Jason and his team for dozens of cases to date. Whether it is through assisting us in locating an individual, serving an elusive individual, or assistance with other more involved or complicated tasks — Alpha Group has helped us achieve fantastic results for our clients, time and time again! Jason and his wonderful Office Manager are both extremely responsive and detail-oriented and are always happy to answer any questions we might have. I highly recommend using any of their services. We are, without a doubt, significantly more equipped to better serve our clients with Alpha on our side!”

Alpha Group Investigations is passionate about cultivating positive relationships with the people they serve. In fact, this is Jason’s advice to other businesses that want to improve their online reputation:

“Look to build relationships first to find customers.”

Thank you for speaking with us, Jason! Congratulations to the team at Alpha Group Investigations for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® Fitness Center Award Winner: Sand and Steel Fitness

Top Rated Local® is pleased to announce that Sand and Steel Fitness is a 2019 award winner!

“Highly recommended regardless of fitness level. Customized programs designed to address each individual’s needs and goals, including nutrition, mobility, strength, cardio and yoga. Definitely worth trying at least a start-up/introductory package–you will see why they are so much better than the typical gym routine. Owners are very knowledgeable and great to work with.” -Robin G.

“When I came to Sand and Steel, I had years of weight training under my belt, yet I wanted more from the work I was putting into my workouts. Learning over the years on how to control my dietary needs is not an easy task, yet I was at a plateau with my lifting career. Little did I know that when I came in for an interview that a plethora of information was coming at me along with several coaches willing to assist in any way they could about proper execution of the exercises I was doing or coaching other clients on how to perform. Every time I enter the business I learn something new, all the staff are friendly and helpful and are ready to assist you in achieving your fitness goals”. -Christopher W.

It’s not every business that receives such rave reviews. In fact, most don’t. But, Sand and Steel Fitness has thoroughly impressed their clients. That’s why they have a 98.29 rating Score™, 4.93-star average rating on verified review sites, and a spot among the top five fitness centers in the state of Virginia.

Not Your Average Fitness Center

We spoke with Paul Roberts, the head personal trainer at Sand and Steel Fitness, about his business’ awesome reputation online.

As one of the top five fitness centers in Virginia, the Sand and Steel team is certainly doing something right to stand out. What does Paul think the secret is to their stand-out online reputation? “Service and customization — we work with each client individually, taking into account the individual’s goals and current ability level. We fit the individual elements to the person instead of trying to squeeze people into programs that don’t fit them. We also have a mentorship training program for all our personal trainers to enable all trainers to work with our clients at that level.”

Building Success Through Continued Learning

As an important part of an award-winning business’ success, we knew Paul would have some great advice for those that want to improve their online reputation. Here’s what he had to say:

“In the fitness realm, many people don’t continue their own education. They’ll stop with one certification. Paul is constantly studying and improving himself so as to offer more to his clients. One of the challenges is that group training is much cheaper per hour – competing with that is hard. Differences are how long it takes you to improve and rates of injuries. With individualized programs, the client’s individual progress is tracked to focus on those results, and training is closely supervised to keep injuries at an absolute minimum – and a much lower rate than group training. Injuries stop the momentum and can entirely derail fitness programs and goals”

Thank you for speaking with us, Paul! Congratulations to the team at Sand and Steel Fitness for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® Award Winner: Reverend Cory Newell & Associates

Top Rated Local® is pleased to announce that Reverend Cory Newell & Associates is a 2018 award winner in Virginia!

If you’re looking for a wedding officiant to help you celebrate your love and tie the knot, look no further than Reverend Cory Newell & Associates.

Reverend Cory Newell & Associates has received hundreds of online reviews from four different verified sites with an average rating of 5.00 stars, earning them a Rating Score™ of 98.00 and a 2019 Top Rated Local award for being ranked among the top 100 businesses in all of Virginia!

Here’s just one of their many five-star reviews:

“Pastor Cory was spectacular! Our first meeting with him was so involved. He wanted to know everything about us, so that he could make our wedding day extra special. He even took the time to watch our proposal video! On our wedding day, he captivated all of our guests. He was prompt, professional and extremely passionate. We loved every moment of of our ceremony and greatly appreciated all that Pastor Cory did for us.” – Amelia S

A One-of-a-Kind Wedding Officiant’s Secret to a Strong Online Reputation

We sat down with Rev. Cory Newell to find out what his secret is to such a powerful online reputation. He credited it to being good at what he does and loving every moment of it. He also makes it a point to always ask for a review, and he lets his clients know that the best tip they can give him is a five-star review.

Couples who choose Rev. Newell to officiate their ceremonies enjoy a different kind of experience than they would get with any other officiant:

“My service is way more fun, love-centric and personal than any other officiant would provide.”

Rev. Newell will travel the entire country for his clients, and since he personally trains each and every member of his staff, they all reflect his brand and style in everything they do. Furthermore, Rev. Newell’s services are also LGBTQ friendly!

Reverend Cory Newell & Associates excels so much at what they do that they haven’t had to do any other marketing to get their name out there. And when Rev. Newell does need to spread the word about his business, he does it the old-school way, by shaking hands, by meeting face-to-face with people and by working with venues.

Making the World a Better Place

We asked Rev. Newell why he does what he does and how he works to make the world a better place. Here’s what he had to say:

“I love telling love stories and celebrating a real moment between two people.”

Rev. Newell’s passion for what he does is just part of the reason why Reverend Cory Newell & Associates has found so much success, and in order to help other business owners learn how to grow their business and build their online reputation, we asked Rev. Newell for his expert advice. Here are the words of wisdom he shared:

“Always ask for a review. Do the best that you can in your work, and love doing what you do!”

Congratulations to the team at Reverend Cory Newell & Associates for being a 2019 Top Rated Local award winner, and thank you so much, Rev. Newell, for taking the time to speak with us!

If you’re looking for a wedding officiant who will celebrate your love story and help you enjoy a wedding day to remember, we highly recommend Reverend Cory Newell & Associates. Visit their website today to learn more.

Virginia’s Top Rated Local® Pet Groomers Award Winner: Purrocious Styles Feline Designs

Top Rated Local® is pleased to announce that Purrocious Styles Feline Designs is a 2019 award winner for pet groomers in Virginia!

If your cat is due for a bath, nail trimming or ear cleaning, there’s one pet groomer in Virginia who stands above the rest — Purrocious Styles Feline Designs.

Purrocious Styles Feline Designs has earned dozens of online reviews with an average rating of 5.00 stars, a fantastic Rating Score™ of 96.00 and a 2018 Top Rated Local award for being ranked among the top 10 pet groomers in all of Virginia.

Here’s just one of their many five-star reviews:

“I am so glad I found you. I didn’t even know cat groomers were a thing. I did know that my long-haired cat shed horrifically and liked to sharpen his claws on my furniture and carpets. Now that I’ve been bringing him to you regularly, there aren’t any more furballs all over my house, and we can pet him without having cat hair fly everywhere. You also introduced us to soft paws, which means he can’t tear up our furniture anymore and, when he wants to curl up with us, he can knead without scratching us up. Even my elder kitty doesn’t hate getting groomed here, and she hates everything that isn’t in her normal routine and gets stressed out so easily. You are always gentle with her and willing to take the extra time needed so she doesn’t get overly stressed out. I am so very glad I found you.” – Celeste S

Not Your Average Pet Groomer

As the name implies, Purrocious Styles Feline Designs is a feline-exclusive pet salon. Both of the groomers on staff are Master Certified Cat Groomers, which is a rarity, because there are only three total in the Virginia and fewer than 300 worldwide.

Purrocious Styles Feline Designs is the one and only feline-exclusive grooming salon in Virginia, and as such, their groomers are held to the highest industry standards so that they can ensure that every client is treated with respect and that every cat is treated as if they were their own.

We asked LaDean Gordon, the owner and Master Certified Cat Groomer at Purrocious Styles, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“Our mission is to help cat owners who have nowhere else to go to have their cats groomed. A groomed cat is a healthy cat. There is so much misinformation out there on how cats hate water, on how cats shouldn’t be groomed and on how cats groom themselves. Our goal is to give cat owners a happier, healthier life for their cats through grooming.”

Building Success Through Social Media and Referrals

LaDean credits Purrocious Styles’ strong online reputation to the fact that they are active on Facebook, as are their clients, which is where the majority of their reviews come from.

In addition to building a powerful online reputation, their qualifications and certifications have led to referrals from multiple veterinarians in the area.

They are also participants in the World of Pets Expo, which happens in Hampton Roads annually, and they have a featured booth, called The Cat Health and Professional Grooming Booth, where they do demonstrations on how to properly clip a cat’s nails, comb their hair between grooming sessions and check their ears and teeth.

When we asked LaDean what advice she has for other business owners looking to grow their business and build their online reputation, she shared these words of wisdom with us:

“Interact with your clients. Make sure you have quality information to provide people on social media, and that you have quality content on your website. Anticipate questions your clients may have related to your services and provide them answers before they even ask them.”

Congratulations to the team at Purrocious Styles Feline Designs for being a 2019 Top Rated Local award winner!

If you’re in need of a talented cat groomer, we can’t recommend Purrocious Styles Feline Designs highly enough! Visit them online today. 

Virginia’s Top Rated Local® Pest Control Award Winner: Mosquito Squad

Top Rated Local® is pleased to announce that Mosquito Squad is one of the top 10 pest control companies in Virginia for 2018!

Thanks to a 93.22 Rating Score™, a 4.92 average star rating, and tons of positive reviews, Mosquito Squad is a 2018 Top Rated Local award winner! The following are just two of the many phenomenal reviews they’ve received:

“We have been using Mosquito Squad for years. The technicians are professional and helpful. We always know the day they are coming to spray. Our kids used to get eaten alive before we used Mosquito Squad! It’s so nice being able to sit outside with family and friends and without getting one bite from a mosquito! Thank you for letting us enjoy the outdoors!” -Edward S.

“I have been very happy with the services provided by Mosquito Squad of Richmond. This has been an extremely wet summer and I have had no problems with mosquitoes in my yard this summer. I have a monthly package and have received a text message a few days before they come every month. This has allowed me to be prepared and keep my pets inside on those days. In inclement weather, I am sent an alert that my service will be moved to the next clear day. The work crew always rings my doorbell to let me know they are on my property and is followed by a text when the appointment has been finished. The office crew is always friendly and accommodating. I have and would continue to recommend Mosquito Squad of Richmond to my friends and neighbors !” -Carolyn B.

Not Your Average Pest Control Company

We spoke with Cary Wyatt, the marketing manager at Mosquito Squad.

When asked what sets this phenomenal pest control company apart from others in the area, Cary said “We are the biggest and provide the best customer service. [Mosquito Squad] has been around 10 years and nobody knows the mosquito business like we do. We are continuously updating our products and making sure we are registered and approved with the EPA. All of our technicians are licensed with the state of Virginia.”

Building Success Through hard Work and Strategic Marketing

The team at Mosquito Squad is good at more than just pest control — they’re also terrific at marketing. In fact, Cary offered this advice to other businesses looking to boost their online reputation:

“You have to have online marketing. Whether its online or reviews or PPC, SEO. You have to be visible. Have to have a multi-channel approach. user-friendly website. Make it easy for them.”

Thank you for speaking with us, Cary! Congratulations to the team at Mosquito Squad for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® Veterinarians Award Winner: Hilton Animal Hospital

Top Rated Local® is pleased to announce that Hilton Animal Hospital is a 2019 award winner for veterinarians in Virginia!

If you’re looking for caring, compassionate veterinary care for your furry friend, look no further than Hilton Animal Hospital in Newport News.

Hilton Animal Hospital has earned hundreds of online reviews from five different verified sites with an average rating of 4.93 stars, a fantastic Rating Score™ of 99.32 and two 2019 Top Rated Local awards — one for being ranked among the top 100 business in Virginia and one for being ranked the number one veterinarian in Virginia!

Here’s just one of their many five-star reviews:

“Wow! I took my dog here today because his regular vet was booked up, and he was in pain. I’m so glad I did. The atmosphere here is 100 percent more pleasant than where I usually take him. There’s nothing wrong with the other place; it’s just much calmer and more personal here. Everybody I spoke with was incredibly friendly and helpful, and Dr. Davis was absolutely excellent. I’ve decided to bring him here from now on. I couldn’t be more impressed with the experience today.” – Amy B

A One-of-a-Kind Veterinarian’s Secret to a Strong Online Reputation

We sat down with Anne White, the office manager of Hilton Animal Hospital, to find out what their secret is to such a powerful online reputation. She credits it to their enduring focus on providing a personal experience for every single one of their clients and patients.

Outside of building a solid online reputation, the referral program that Hilton Animal Hospital has developed has been a huge source of growth for the company. With this program, clients get a credit for referring their friends, family and neighbors, and new clients get a discount when they tell the staff they were referred. They also utilize Facebook to get their brand out there.

Making the World a Better Place Through Quality Veterinary Care

At Hilton Animal Hospital, they have what it takes to accommodate a wide variety of needs, and they are dedicated to creating long-term relationships and partnerships with their clients, as well as to providing quality veterinary care at a competitive price. This is what truly sets them apart from other veterinarians.

According to Anne, providing high-quality care has helped Hilton Animal Hospital make a difference and make the world a better place:

“We understand the relationship our clients have with their animals (our patients), and we look to make sure those relationships are lasting by providing the highest quality of medical care.”

We asked Anne what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Provide the best medical care at a competitive price, treat your clients as if they were your own family and be diligent in your follow-up after you have provided care to ensure that the patient is recovering well.”

Congratulations to the team at Hilton Animal Hospital for being a 2019 Top Rated Local award winner, and thank you so much, Anne, for taking the time to speak with us!

If your pet is in need of veterinary care, we highly recommend that you choose the caring, compassionate team at Hilton Animal Hospital. Visit their website today!

Virginia’s Top Rated Local® Janitorial Companies Award Winner: Jett Cleaning Services

Top Rated Local® is pleased to announce that Jett Cleaning Services is a 2019 award winner for janitorial companies in Virginia!

When you need professional janitorial services in Roanoke that you can rely on, there’s one company that stands above the rest — Jett Cleaning Services.

Jett Cleaning Services has earned more than 100 online reviews with an average rating of 4.81 stars, a sparkling Rating Score™ of 93.14 and a 2019 Top Rated Local award for being ranked among the top 10 janitorial companies in all of Virginia!

Here’s just one of their many five-star reviews:

“[Jett Cleaning Services is] such a very professional, detail-oriented, charismatic and determined cleaning service. They have an AWESOME Leader and PHENOMENAL staff. They EXCEED the expectations of their customers, [and it’s] what makes them a professional and detail-oriented cleaning service. I will strongly recommend this cleaning service to anybody in need.” – CT ENTERPRISES

Not Your Average Janitorial Company

We sat down with the owner of Jett Cleaning Services, Sebnem, to find out what makes them different from other janitorial companies in Virginia.

She told us that she genuinely cares about her customers. Unlike other cleaning companies, she’s not in it to take her customers’ money. She wants to build and maintain relationships with her customers.

Sebnem also shared why she does what she does with us and how she works to make the world a better place:

“People deal with a lot of things that frustrate them. I’m trying to give people a peace of mind, even if it’s just for 15 minutes. I want them too look around when they get home and feel comfortable and not have to worry about cleaning their house.”

Building Success By Being Genuine

Sebnem credits Jett Cleaning Services’ strong online reputation to her commitment to being truly genuine with her customers and to always asking customers to leave a review. She says that, because she develops lasting relationships with her customers, they are much more likely to leave reviews:

“They don’t ignore my request for a review. They take their time and do it because I always invest a lot of time in them.”

All of that time invested in customers has certainly paid off for Jett Cleaning Services, and it’s something all business owners who are looking to grow their business and build their online reputation can learn from.

Congratulations to the team at Jett Cleaning Services for being a 2019 Top Rated Local award winner, and thank you so much, Sebnem, for taking the time to speak with us!

If you’re looking for a reliable cleaning service in Roanoke, we highly recommend working with Jett Cleaning Services!

Virginia’s Top Rated Local® Barber Shop Award Winner: The Barber Shop on Main

Top Rated Local® is pleased to announce that The Barber Shop on Main is a 2019 award winner!

Making people look good every day, The Barber Shop on Main has earned a 94.86 Rating Score™, a 4.79-star average on verified sites, and more than 100 reviews. The following are just two of the terrific reviews they’ve received:

“Chase is the best barber I have found in living here over 30 years. He takes all time necessary to deliver a balanced and precise cut. He worked with my available hair to find the best style, which has remained easy to maintain and looks good between cuts. I pass the recently opened shop daily, and notice Chase always has guys lined up waiting. He is a good guy in addition to being a complete pro. Roanoke was waiting for an old school highly skilled barber: this shop filled the need. Highest enthusiastic recommendation.” – Tom B.

“First time here, was looking for a good barber in the area and read google reviews and this seemed to be a top option. Chase took his time and gave a super detailed cut which is exactly what I was looking for and at a fair price. Did not rush to get me out of the chair like some other places. 40-minute drive for me but totally worth it, definitely will be my go-to from now on. Also, I’m terrible at describing what I’m looking for but he knew exactly what I wanted.” -Nick F.

“What a great place! I have never had anybody cut my hair that took the time to do it right. By far the best haircut I have ever received. Would highly recommend Chase to all my friends.” -Drew B.

A One-of-a-Kind Barber Shop’s Secret to a Strong Online Reputation

Chase Mabry, the owner of The Barber Shop on Main, took a while to discuss his business’ online reputation.

In his words, the secret to their awesome online reputation is “providing the best haircuts we can and providing the best service. Happy customers give good reviews and become repeat customers.” The Barber Shop on Main difference comes down to the quality of both the service and customer care they provide. “We bring back the old school barber shop feel with straight razor shaves and a fun and relaxing atmosphere. We also provide the best cuts in town.”

Making Roanoke Look Good

The team at The Barber Shop on Main certainly has quite the reputation for talent and service, and as the owner, Chase has a lot of wisdom to pass on. His advice to other business owners?

“Give exceptional service and take pride in your work.”

Congratulations to the team at The Barber Shop On Main for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® Restaurant Award Winner: Terrapin Restaurant

Top Rated Local® is pleased to announce that Terrapin Restaurant is a 2019 award winner!

With a stupendous 90.92 Rating Score™ and an average star rating of 4.59 on verified review sites, Terrapin Restaurant is one of the top 10 restaurants in the entire state of Virginia for 2019. Our team spoke with managing partner, Brian Williams, about his business’ online reputation and tracked down just a couple of reviews that we believe truly exemplify what makes Terrapin Restaurant such a hit.

A Unique Dining Experience

“What a phenomenal experience! Everyone made it such a unique experience. It was our 16 year wedding anniversary and they even put it on the menu! They brought out a complimentary [glass] of champagne. All were attentive to every detail. The food served was of the utmost quality and flavor [like we’ve] never before tasted! The fact that all [of the ingredients were] local made it that much more appreciated — giving back to and supporting the farmers and people that make this country great! I will dine here again for upcoming special occasions. The rack of lamb was beyond expectation!”

Speaking with Brian, it was quickly apparent to us how much passion he and his team have for the hospitality business. They take immense pride in showing their customers what dining can and should be. The team at Terrapin believes in treating their customers with the utmost care, consistently going above and beyond the call of duty to ensure that each and every guest has a wonderful time during their visit.

Unparalleled Cuisine

“We enjoyed Terrapin. Everything was on point — the food, the service, and the ambiance. The beet salad was both beautiful in its presentation and delicious. My husband’s strip looked good and he looked happy. The arugula salad was fresh and delicious, a nice complement to the pork belly ravioli which was light and tasty…”

No matter the level of service, no restaurant is truly great without excellent food. Luckily, Terrapin offers phenomenal cuisine, offering both dinner a la carte and a luxurious four-course tasting menu. The talented team of chefs at Terrapin utilizes local and organic ingredients as often as they possibly can and strive to create dishes that are simply incomparable to the other options in the area. Whether you’re celebrating a special occasion or just in a “treat yourself” kind of mood, you’re sure to enjoy a wonderful meal at Terrapin Restaurant.

Thank you for speaking with us, Brian. Congratulations to the team at Terrapin Restaurant for being a 2019 Top Rated Local award winner!

Virginia’s Top Rated Local® House Cleaning Company Award Winner: J’s Cleaning Service

Top Rated Local® is pleased to announce that J’s Cleaning Service is a 2019 award winner, thanks to heir stellar 98.28 Rating Score™, 4.73 star rating average, and the hundreds of excellent reviews they’ve received!

As one of the top 10 house cleaning companies in Virginia, tons of people have great things to say about J’s Cleaning Service. Here are just three of the rave reviews they’ve received:

“I had the pleasure of having this company come out and clean my carpets, and I must say from scheduling to servicing, I had nothing but a wonderful experience. But what stood out the most were the two men that came and did the actual work. I’m upset I didn’t catch their names but they were very polite and personable and timely. This was one less stress I have on my plate thanks to J’s Cleaning Services.” – Dylanne B.

“I’m moving out of my rental townhouse to start a new job in Philadelphia. I’m generally a very clean person, but I definitely want to get my full security deposit back and didn’t want to mess with cleaning the carpets myself! Dave arrived right on time and had the carpet in the living room, the bedroom, and the entryway done in an hour. They look so much better than when I moved in — Dave was able to remove the stains that were there when I moved in two years ago! I hired them based upon the Yelp reviews and am glad that I did! If I were still going to be living in the area, I would definitely hire them again.” -Erin B.

“I had the opportunity to meet Dave, the owner, and three of his team recently. They were hired to do a move out clean of my old home and some other cleaning in my new home as well. I highly recommend them for all your needs because they definitely delivered even more than what was promised. Dave is quick to respond and extremely accommodating, just an all-around nice guy who absolutely made certain that things were done right. His team was pleasant, well mannered, and great at making each place look and smell wonderful. Can’t say enough good things about them all!” -Sharon L.

Not Your Average House Cleaning Company

David Bracy, the owner of J’s Cleaning Service, took some time to chat with us about his business’ success.

First, we wanted to know how this talented team manages to stand out from the crowd of other cleaning companies in the area. David credited it mainly to customer care, saying, “We care as owners and so do our employees. We, at no charge, fix complaints until the customer is satisfied. [We are] very involved with recurring clients, sending holidays cards, pictures of clients. We have a very welcoming and warming environment.”

Building Success By Appreciating Feedback

David and his team believe strongly in accepting and using feedback to better the business. His advice to other businesses? “It is important to ask customers for their feedback. You can’t make everyone happy, but make it your goal to make your customers happy. Be personable with your customers, and stay customer service oriented. Also, it’s very important to reply to reviews, whether good or bad.”

Thank you for speaking with us, David! Congratulations to the team at J’s Cleaning Service for being a 2019 Top Rated Local award winner!