Top Rated Local® is pleased to announce that Rachel’s Salon & Day Spa is a two-time 2019 award winner in Tennessee!
If you’re looking for a salon that will provide you with an unbeatable experience, look no further than Rachel’s Salon & Day Spa in Memphis.
Rachel’s Salon & Day Spa has received hundreds of reviews on seven verified sites with an average rating of 4.90 stars, earning them a phenomenal Rating Score™ of 98.98 and two 2019 Top Rated Local awards for being ranked among the top 75 businesses and the top five beauty salons and spas in all of Tennessee!
Here’s just one of their many five-star reviews:
“I’m from Miami and was in town for an event, so I needed a quick blowout. I stumbled upon this salon — what a treasure! There were cupcakes and scones presented on a beautiful tray in the waiting area, and Terri gave me the best blowout that I’ve ever had (I even tried to encourage her to move to Miami but with no luck lol). [This is a] really beautiful salon with very nice, warm and welcoming people. I highly recommend [them]! If I’m ever back in Memphis, I’ll be sure to stop by here again.” – M.N.
Not Your Average Beauty Salon
We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Paige, the owner of Rachel’s Salon & Day Spa.
The first thing we wanted to know was what makes Rachel’s Salon & Day Spa a one-of-a-kind beauty salon in Tennessee. Here’s what Paige had to say:
“We focus on the guest, and we are 100-percent focused on meeting your needs, not on what we think you need. We are committed to our culture, and our team is clear on our mission and our commitments, which means everyone is working together to achieve the same results.”
We also asked Paige what their mission is at Rachel’s Salon & Day Spa and how they work to make the world a better place. Here’s her response:
“Our mission is to create a five-star experience for every guest every time and to offer an environment that allows our guests to relax and enjoy their time with us while maintaining the highest standard of excellence.”
Building Success by Providing a Great Client Experience
Paige attributes Rachel’s Salon & Day Spa’s strong online reputation to their commitment to providing a great experience for their clients:
“Our guest care team is trained to ask our guests about their experience when they check out. Rarely do we come across anyone who has had a less-than-positive experience with us; however, we realize that it does happen, and when it does, we do everything in our power to resolve the situation prior to their departure to assure that they leave as a raving fan.”
Outside of building a powerful online reputation, Rachel’s Salon & Day Spa has gotten their name out there through presence on Facebook, Instagram and Twitter:
“We know our market and our demographic, and we use all three of those avenues to reach our target market. We tag and hashtag locally so that our social media gets pulled into local feeds. We spend a lot of time educating our team to make sure everyone understands the importance of using those mediums to build our brand awareness.”
Every business owner wants to build the kind of online reputation Rachel’s Salon & Day Spa has. When we asked Paige what advice she has for those business owners, she said:
“Work with people outside of your own business who know more than you do. I’ve been in this industry for a very long time, but I’m still a fairly new business owner. People say that if you make it through the first three to five years, you’re on your way! My five-year anniversary is on October 1, and I have surrounded myself with people both in my industry and those in other industries who were willing to share what has and has not worked for them. I love to learn from other people who have done ‘it’ well (and those who are willing to be honest about their failures as well!). I’m very aware of the fact that I don’t know everything and want to learn as much as I can from people who are willing to share!”
Congratulations to the team at Rachel’s Salon & Day Spa for being a 2019 Top Rated Local award winner, and thank you so much, Paige, for taking the time to speak with us!
We highly recommend Rachel’s Salon & Day Spa in Memphis. Visit their website today!