Top Rated Local® is pleased to announce that Hammond Knoll is not only one of the top three carpet cleaners in Washington but one of the top 50 businesses in the state overall for 2018!
“Excellent company! Their customer service is simply the best. Their knowledgeable and professionalism is top notch. We can highly recommend Hammond Knoll for your carpet repair and cleaning, as well as furniture cleaning.” -Ingrid T.
That’s just one of the more than 600 fantastic reviews Hammond Knoll has received on verified review sites, giving them a perfect 100.00 Rating Score™, a 4.90 average star rating, and a 2019 Top Rated Local award!
Not Your Average Carpet Cleaning Company
Lori O’Haleck, the marketing manager at Hammond Knoll, took some time to speak with us about the business’ success.
According to Lori, the key difference between Hammond Knoll and the other carpet cleaners in town is their ability to provide an outstanding experience to each and every customer. “The reason we stand up above the rest, like our reviews always say, from the beginning of the first touch with the customer to the end of the touch with the customer, every experience is amazing. We really work on that with all of our employees,” she said. “Being in business for 80 years, we have built up a pretty good name for ourselves in the community here. That says something.”
Building Success With Happy Customers
We wanted to know Hammond Knoll’s secret to success. In Lori’s words, it’s all about “delivering an outstanding experience for ratings, for reviews and for our customers. We do blogging and PPC campaigns.”
Here’s Lori’s expert advice to other businesses that want a terrific online reputation:
“Work on providing a great experience for customers and building the reviews; that’s huge.”
Congratulations to the team at Hammond Knoll for being a 2018 Top Rated Local award winner, and thank you so much, Lori, for taking the time to speak with us!