Washington’s Top Rated Local® Chiropractor Award Winner: Progressive Chiropractic

Top Rated Local® is pleased to announce that Progressive Chiropractic is a 2018 award winner!

An enviable average rating of 4.96 and a high Rating Score™ of 92.73 combine to make Progressive Chiropractic one of the top 10 chiropractic offices in the entire state of Washington for 2018! The Progressive Chiropractic team has certainly done a terrific job of impressing their customers. In fact, here are just three of the more than 100 reviews they’ve received:

“Dr. Sikka is the best chiropractor I’ve ever met. I’ve been going there for a few months now and I’ve seen so much improvement in my health and posture. Will definitely recommend to anyone without any doubt. Great and friendly staff! Everyone is always smiling and makes you feel so comfortable. Couldn’t ask for more. Just the right place for anyone who needs the best treatment.” -Amanpreet K.

“Best chiropractic experience ever. I felt as if I walked into an office full of my family every time I came for an appointment. Both the receptionists were so sweet, Dr. Sikka knew every patient as an individual and genuinely cared for their well being. The masseuses were well trained and focused on whatever you asked them to [do]. My back felt so much better at the end of my visits. Thank you, Dr. Sikka!” -Ankita V.

“Dr. Sikka has been the best chiropractor that I have met. I’ve been to multiple different ones trying to find a doctor I trust, and this is where I am staying. The entire staff is friendly [and] welcoming, and the doctor knows what he is talking about. I would recommend this place to anyone I know. If you don’t believe me, check them out for yourself!” -Mitchell S.

Not Your Average Chiropractic Center

We got a chance to speak with Yannet Perez, the office manager at Progressive Chiropractic about the business’ incredible online reputation.

She is of the firm belief that the business’ tremendous reputation is due in no small part to their unparalleled service to their clients. She noted that Dr. Ronnie Sikka, a chiropractor at Progressive Chiropractic, was voted one on the 10 best chiropractors in the category of client satisfaction by the American Institute of Chiropractors.

Building Success Through Excellent Customer Service

According to Yannet, Dr. Sikka and his staff are committed to providing their clients with exemplary care. Their goal is to be a partner in your journey to better health. Because of this commitment, they have received tons of positive reviews on a wide variety of verified review sites.

So, what’s Yannet’s advice to other businesses that want to create a terrific online reputation? She kept it short and sweet.

“Provide excellent customer service!”


Thank you for taking the time to speak with us, Yannet. Congratulations to the team at Progressive Chiropractic for being a 2018 Top Rated Local award winner!

For caring, expert chiropractic services in Everett, Washington, we strongly recommend you choose Progressive Chiropractic.

Washington’s Top Rated Local® Award Winner: Northwest Hot Springs

Top Rated Local® is pleased to announce that Northwest Hot Springs is one of the top three pool service businesses in the entire state of Washington!

With a terrific 92.15 Rating Score™ and an average rating of 4.62 on our verified review platforms, we are thrilled to say that Northwest Hot Springs is a 2018 award winner. Here are just two of the many excellent reviews they’ve received online:

“Great experience. Highly recommend purchasing from NW Hotsprings in Burlington. Excellent customer service, from purchasing the hot tub to delivery and set up. [The person who] helped us with the selection was very patient and knowledgeable. [The installers] were professional, neat/tidy with install and product use. They took the time to go over the instructions, what to do, how the tub works, etc. Overall this was a great experience, combined the employees walked us through the process and we could not be happier. Thank you!” -Tricia J.

“The experience from sale through installation was fantastic. They shared options that helped us decide on the right hot tub for our use and the hand-off to installation was flawless. The installation team took great care to consider the best route and were very helpful with the setup and addressing any questions. I’m confident the support from NWHS won’t stop at the installation and they’ll be available for any ongoing questions we may have. Great experience.” -Dan B.

“I’ve been the pool manager here at Honeymoon Lake Community Club for the last two years. In that time, [the installer we have worked with] has been stellar in his service. I can only imagine how difficult this job would be without his expertise and willingness to help at a moment’s notice. As long as I have something to say about it, our community will always use your service.” -Libby L.

Not Your Average Pool Service and Repair Company

Marketing and sales manager, Heather, spoke with our team about Northwest Hot Springs’ approach to online reviews and customer service.

We were particularly interested in finding out what she believed to be their secret to such phenomenal online success. She said, “We view our customers as an extension of our family. We offer high-quality products and service to help our customers. Many of our employees have been here over five years. We offer consistent excellent service.”

Building Success Through High Quality Service

A local, family-owned business for more than 30 years, the team at Northwest Hot Springs has absolutely mastered customer service. Their intense dedication to providing their customers with unparalleled pool and spa services is clear through both Heather’s words and the things their customers have to say about them online.


Thank you for taking the time to speak with us, Heather. Congratulations to the team at Northwest Hot Springs for being a 2018 Top Rated Local award winner!

For pool installation and repair services in Washington, our team at Top Rated Local highly recommends Northwest Hot Springs.

Washington’s Top Rated Local® Orthodontists Award Winner: Hi 5 Orthodontics

Top Rated Local® is pleased to announce that Hi 5 Orthodontics is a two-time 2018 award winner for orthodontists in Washington!

For a smile that can’t be beat in Spokane, there’s one orthodontist’s office that stands above the rest — Hi 5 Orthodontics.

Hi 5 Orthodontics has earned hundreds of online reviews, a spectacular Rating Score™ of 99.68 and two 2018 Top Rated Local awards — one for being ranked among the top 100 businesses in Washington and one for being ranked the number one orthodontist in Washington!

Here’s just one of the many five-star reviews they’ve received:

“I love the staff and service at Hi 5 Ortho. They try really hard to work with your schedule. I’ve never had to wait longer than five minutes for my daughter’s appointment to begin, and the time in the chair is fast but effective. I’m pleased with what they can do and [how] friendly they are while delivering a better smile. I recommend them to everyone!” – Celena M

Not Your Average Orthodontist

Hi 5 Orthodontics truly cares about their patients. Every member of the team at Hi 5 is dedicated to going above and beyond treatment and transaction for their clients in order to create a community of happy people.

They always take a lot of interest in their patients at Hi 5. They always try to create an atmosphere of familiarity and work hard to remember the life events of each of their patients so that they can ask about their last sports game, concert or test. Patients really feel at home and comfortable knowing that the staff at Hi 5 genuinely cares about the patient and the things they enjoy.

The entire team at Hi 5 Orthodontics, including Dr. Williams, wants Hi 5 to be more than just an orthodontist’s office. They want to be a force of good and a place where people leave feeling happier than when they came in.

We asked Mitch Warren, the marketing dental relations specialists at Hi 5 Orthodontics, why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“Our vision is to make our patients happy. We want to make them smile. We literally make smiles, but we also want to make people happy.”

Building Success Through Great Customer Service.

Mitch credits Hi 5 Orthodontics’ strong online reputation to his team’s commitment to great service.

“Dr. Williams hangs his hat on providing great service to our patients. When you give such a great experience, people want to give back.”

In addition to building their online reputation, the team at Hi 5 Orthodontics grows their business through their website, word of mouth and community involvement, participating in events like the ugly sweater charity fundraiser and the Turkey Trot. They are also very active on social media, and although they haven’t done sponsored marketing on Facebook or Instagram, their goal is to have 5,000 likes on Facebook and to be more visible on social media.

We asked Mitch what advice he has for other business owners looking to grow their business and build their online reputation. Here are his words of wisdom:

“It all starts with your patients and clients. Making patients happy is our highest priority, and people talk about what they love.”


Congratulations to the team at Hi 5 Orthodontics for being a 2018 Top Rated Local award winner, and thank you so much, Mitch, for taking the time to speak with us!

For high-quality orthodontic treatment in Spokane, we highly recommend Hi 5 Orthodontics. Visit their website today.

Washington’s Top Rated Local® Award Winner: Vandervert Automotive

Top Rated Local® is pleased to announce that Vandervert Automotive has landed in the top 100 businesses in the entire state of Washington!

We are thrilled to announce that the team at Vandervert Automotive has earned a 2018 Top Rated Local award, due to their phenomenal 98.52 Rating Score™. Here are just two of the many rave reviews they’ve received from happy customers:

“My Spokane family has used Vandervert’s forever and today I had the pleasure of visiting them as well. I thought for sure I’d have to pray to the automotive gods (perhaps promise years of servitude) to get the blasted seatbelt to release so I could remove my kids’ car seat. It only took Joss 10 minutes; instant stress relief. Awesome, friendly service” -Sarah M.

“I left them my car while away on vacation because my A/C wasn’t working and they called me when they were finished to let me know it was actually more minor than I was guessing. [They] also let me know about my pesky oil leak that I had been meaning to fix and, after receiving permission since it was a pretty bad leak, took care of that for me as well. It was such a sigh of relief, they did an excellent job and were completely honest about what exactly was wrong and didn’t try selling me anything I didn’t need. I’m usually very skeptical about mechanics since there are many I don’t trust, but I highly recommend Vandervert. The people who work there are outstanding and very nice and definitely know what they’re doing and the price is very fair in my personal opinion.” -Tara M.

“As a first time customer, I was impressed by the friendly and professional reception of their staff — And the quick and immediate service and fix of my car’s air conditioning system. I will go back to them again and will recommend to my friends.” -Glenn W.

These are just two of the phenomenal reviews that Vandervert has received, giving them an impressive 98.52 Rating Score™ and a 2018 Top Rated Local award!

Not Your Average Auto Shop

We spoke with Joss, owner of Vandervert Automotive, about his business’ stellar online reputation.

During our conversation, one thing became abundantly clear — he and his team are incredibly dedicated to offering the very best to their customers. They understand the tantamount importance of putting the customer first and that for many of the people they serve, a car holds great emotional significance and importance in day-to-day life.

Building Success By Doing What’s Right

As an award-winning business owner, Joss left us with this advice:

“Take care of your customers. Customer service before anything else. Follow the golden rule. Make sure you have good people around you, make sure you have honest people that align with your vision”


Thank you for time, Joss. Congratulations to the team at Vandervert Automotive for being a 2018 Top Rated Local award winner!

For all of your automotive needs in Spokane, we highly recommend Vandervert Automotive.

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Kirkland

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care in Kirkland is a 2018 award winner for urgent care centers in Washington!

From the moment you walk through the door, you’ll see why there’s no better urgent care center to turn to in Kirkland for your needs than MultiCare Indigo Urgent Care.

MultiCare Indigo Urgent Care’s Kirkland location has earned dozens of online reviews with an average rating of 4.58 stars, an impressive Rating Score™ of 86.80 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“The entire staff was absolutely amazing! They made my eight-year old daughter feel completely comfortable and made sure she understood every procedure. I made the appointment online and was in and out in 35 minutes. I highly recommend them for any urgent care matter.” – Lamar R

Not Your Average Urgent Care Center

Patients who visit MultiCare Indigo Urgent Care in Kirkland experience a better way to get better. With a facility that’s comfortable, modern and open enough to resemble a classy, relaxing hotel and clinically trained staff members who are always ready to provide convenient, attentive care to their patients, every single aspect of visiting MultiCare Indigo Urgent Care is designed to give patients the best possible experience.

The team at MultiCare Indigo Urgent Care understands that their patients have busy schedules, and they make their patients’ visits as convenient and easy as possible by providing in-suite registration when they can, eliminating the need for the patient to wait in the lobby for registration. Every member of the staff at MultiCare Indigo Urgent Care is clinically trained, which also adds convenience and efficiency to patients’ visits.

In order to make the world and their community a better place, MultiCare Indigo Urgent Care’s mission is to partner with patients, their community and other organizations for a healing, healthy future, and they also do so by providing easy access to great, convenient care for people in their community.

Building Success By Getting Every Staff Member On Board

According to Jasmine Yip, the marketing consultant at MultiCare, the Kirkland location’s secret to such a powerful online reputation is their team’s buy-in and dedication to their mission.

“I think the secret of building a strong online reputation is getting every person on board — from the leadership to frontline staff members and providers. It’s getting everyone to see the importance of customer service and how our actions define our brand.”

The team at MultiCare Indigo Urgent Care works hard to hold each other accountable, and the clinic’s reputation and online reviews are discussed at staff meetings and are always in the forefront of their minds. Measuring the quality of their services has helped MultiCare Indigo Urgent Care continue to provide better care for their patients.

They do a lot of other things to grow their business and let people within the community know who they are and how they can help, including engaging in their community. One such community event that MultiCare Indigo Urgent Care has been a part of is the Kirkland Summer Fest, which they provide first aid for, as well as hand out useful goodies at, like lip balm and tissues.

Jasmine’s advice for other business owners looking to grow their business and build their online reputation is to first ensure that all of the company’s listings are up to date and accurate on all major sites, and to make customer service the focal point of the business.

“Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”


Congratulations to the team at MultiCare Indigo Urgent Care in Kirkland for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

If you’re in Kirkland and in need of urgent care, we can’t recommend MultiCare Indigo Urgent Care highly enough! Visit their website today.

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Indigo Urgent Care in Covington

Top Rated Local® is pleased to announce that MultiCare Indigo Urgent Care is a 2018 award winner for urgent care centers in Washington!

Have you been searching high and low for the right urgent care center in Covington? If so, search no further than MultiCare Indigo Urgent Care!

MultiCare Indigo Urgent Care has earned hundreds of online reviews with an average rating of 4.53 stars, an amazing Rating Score™ of 87.34 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews their patients have given them:

“Everybody was nice and helpful. Even in the midst of another emergency, we were seen quickly. They were courteous and seemed to really care about the health of my child. This is the second great experience we’ve had here and will continue coming, even though it’s a 30-minute drive from our house. It’s our go-to if needed.” – Kourtney H

Not Your Average Urgent Care Center

Interior photos from the Covington Indigo Urgent Care Clinic

According to Jasmine Yip, the marketing consultant at MultiCare, you experience the difference that MultiCare Indigo Urgent Care provides from the moment you walk in the door. MultiCare Indigo Urgent Care is focused on the entire patient experience, which all starts with a clean, open and modern facility that is so nice and comfortable that patients often mistake it for a hotel.

Another thing that sets MultiCare Indigo Urgent Care apart is that each staff member is clinically trained, which ensures that patients always get the most convenient and attentive care for their needs.

Last but certainly not least, MultiCare Indigo Urgent Care provides in-suite registration whenever possible, eliminating the need for their patients to wait in the lobby for registration.

When we asked Jasmine why they do what they do at MultiCare Indigo Urgent Care and how they work to make the world a better place, she had this to say:

“MultiCare Indigo Urgent Care was designed with the mission or partnering with patients, the community and other organizations for a healing and healthy future, and it was designed to better our community by providing quicker, easier and more convenient care for our patients.”

Building Success With an Unbeatable Team

The secret to MultiCare Indigo Urgent Care’s powerful online reputation lies in their unbeatable team and the buy-in of every member of that team of the company’s mission. Every person who works at MultiCare Indigo Urgent Care recognizes how important customer service is, as well as how their actions define the company’s brand.

In fact, every teammate is so bought in that the clinic’s reviews and ratings are discussed during staff meetings, and everyone is always in the know about the company’s reputation.

“This helps us measure our quality of service and continue to strive for great care!”

MultiCare Indigo Urgent Care’s Covington location has grown, in large part, because of their online reputation, community involvement, digital presence and the recognized and trusted reputation of MultiCare in general.

We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. According to Jasmine, it all starts with ensuring that all of your company’s listings are up to date and accurate on all of the major sites, and from there, your focus should always be on providing excellent customer service.


Congratulations to the team at MultiCare Indigo Urgent Care in Covington for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

We highly recommend MultiCare Indigo Urgent Care in Covington for all of your after-hours and last-minute care needs. Visit their website today!

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare West Tacoma Urgent Care

Top Rated Local® is pleased to announce that MultiCare West Tacoma Urgent Care is a 2018 award winner for urgent care centers in Washington!

Whether you need a last-minute appointment during regular hours or urgent care after-hours, there’s one urgent care center in West Tacoma that can’t be beat — MultiCare West Tacoma Urgent Care.

MultiCare West Tacoma Urgent Care has earned hundreds of online reviews with an average rating of 4.43 stars, a wonderful Rating Score™ of 87.25 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in all of Washington!

Here’s just one of the many five-star reviews they’ve received from their patients:

“Great experience from the moment I arrived. The staff was friendly and genuine with their care. I booked an online appointment, and the wait was minimal (I would recommend doing that if you are able to). The doctor was very knowledgeable and kind. I was well taken care of and am extremely satisfied with my decision to go there. Kudos to management; you are doing it well and have great staff. Thank you!” – Alicia

Not Your Average Urgent Care Center

There are many things that set MultiCare West Tacoma Urgent Care apart from other urgent care centers, but according to MultiCare’s marketing consultant, Jasmine Yip, it’s their team’s dedication to excellent customer service that makes the biggest difference.

“Many of our team members live in the community, and they recognize the importance of their roles in caring for every patient who walks in the door.”

Because the staff members live in the community they serve, it gives them added insight and knowledge into what’s most important to their patients.

MultiCare West Tacoma Urgent Care’s mission is to partner with patients, the community and other organizations for a healing and healthy future, and they work to make their community a better place by providing their patients with access to great care when they need it most.

Building Success By Being Committed to Next-Level Service

One of the things that makes MultiCare West Tacoma Urgent Care stand out the most is that every single member of their team, from the leaders to the frontline staff members, has bought in to their mission and is committed to providing great care for their customers. They understand how important customers service is, and how their actions define MultiCare’s brand.

In fact, every staff member is so bought in that they always make it a point to be in the know about their clinic’s ratings and reviews, which are discussed during staff meetings.

By measuring the quality of their service and paying close attention to their online reputation, the team at MultiCare West Tacoma Urgent Care continues to improve the quality of their service and better care for their clients.

In addition to building their strong online reputation, MultiCare West Tacoma has grown by being involved in the community and by focusing on growing their online presence. The MultiCare name alone has also been a huge benefit for MultiCare West Tacoma Urgent Care, because it’s a trusted, recognizable brand.

When we asked what advice she has for other business owners looking to grow their business and build their online reputation, Jasmine wanted to pass on the importance of making sure business listings are up to date and accurate on all major sites, and that customer service should always be the number one priority.


Congratulations to the team at MultiCare West Tacoma Urgent Care for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

Are you in need of urgent care in West Tacoma? If so, we highly recommend MultiCare West Tacoma Urgent Care. Visit their website today!

Washington’s Top Rated Local® Urgent Care Centers Award Winner: MultiCare Lakewood Urgent Care

Top Rated Local® is pleased to announce that MultiCare Lakewood Urgent Care is a 2018 award winner for urgent care centers in Washington!

Open every day, MultiCare Lakewood Urgent Care is the urgent care to turn to in Lakewood when you need a physician you can rely on day or night.

MultiCare Lakewood Urgent Care has earned hundreds of online reviews with an average rating of 4.66 stars, a stellar Rating Score™ of 93.60 and a 2018 Top Rated Local award for being ranked among the top 10 urgent care centers in Washington!

Here’s just one of the many five-star reviews they’ve received:

“Whether I’ve made an appointment or just walked in, we are always seen in a very timely manner, and the staff is always excellent. My kids, like most, are hesitant about doctors, and the staff here always makes them feel calm and welcomed. I’d definitely go here before any other clinic.” Shelby M

Not Your Average Urgent Care Center

The staff at MultiCare Lakewood Urgent Care is dedicated to providing excellent customer service and care. Many of their team members live in the community, and they recognize the importance of their roles in caring for every single patient who walks in.

No matter what time or day you visit MultiCare Lakewood Urgent Care, or whether you walk-in or have an appointment, you’ll find refreshingly friendly and attentive care because each and every member of their team strives to go above and beyond for their patients.

We asked Jasmine Yip, the marketing consultant at MultiCare Lakewood Urgent Care, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“MultiCare’s mission is to partner with patients, the community and other organizations for a healing and healthy future. MultiCare Urgent Care was designed with this mission in mind, as MultiCare saw the need for quicker and easier care. We are now making our community a better place by providing easy access to great care, so that patients can conveniently get the health and healing they’re looking for.”

Building Success By Having a Great Team

According to Jasmine, the secret to MultiCare Lakewood Urgent Care’s strong online reputation is the fact that every member of their team, from the leadership to the frontline staff and the providers, is on board with their mission.

“Everyone sees the importance of customer service and how our actions define our brand.”

At MultiCare Lakewood Urgent Care, they all work as a team to keep each other accountable, and each staff member follows their clinic’s online reputation closely. Everyone is updated during staff meetings on the clinic’s online reputation, and they have a dashboard where they can see current ratings and reviews. This helps the team at MultiCare Lakewood measure the quality of their service and continue to provide great care for their patients.

MultiCare Lakewood does a lot of different things to ensure that their patients know who they are and what they offer, including engaging in their community. MultiCare is a trusted, well-known brand, which has given MultiCare Lakewood the advantage of being positively recognized in the community.

The team at MultiCare Lakewood also focuses on increasing their visibility in the digital space since everything is done online now.

We asked Jasmine what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Building a strong online reputation requires a few things. It starts with making sure that your company’s listings are up to date and accurate on all the major sites. Once you have that, my advice is making customer service a focal point in your business. This means making sure everybody is on-board and understands the importance of excellent customer service. Ultimately, if you are there to serve your customer, they will recognize that and will take the time to leave online reviews.”


Congratulations to the team at MultiCare Lakewood Urgent Care for being a 2018 Top Rated Local award winner, and thank you so much, Jasmine, for taking the time to speak with us!

If you’re in need of after-hours care in Lakewood or a last-minute doctor’s appointment, we highly recommend MultiCare Lakewood Urgent Care. Visit their website today.

Washington’s Top Rated Local® Jewelry Stores Award Winner: Frederick’s Jewelry

Top Rated Local® is pleased to announce that Frederick’s Jewelry is a 2018 award winner for jewelry stores in Washington!

Whether you’re looking for custom-designed jewelry or expert jewelry repair in Moses Lake, look no further than Frederick’s Jewelry.

Frederick’s Jewelry has earned dozens of online reviews with an average rating of 4.73 stars, an incredible Rating Score™ of 95.35 and a 2018 Top Rated Local award for being ranked among the top 10 jewelry stores in all of Washington!

Here’s just one of the many five-star reviews they’ve received from their happy customers:

“I’ve been to quite a few places in Grant County, checking things out, asking about prices and what they could do, etc. The service has never been bad but it’s not the service you get from Nick and Marty! One hundred percent, Nick and his mother, Marty, are the nicest, most down-to-earth people who will work with you and try to make anything you have envisioned possible. Only place I’ll ever go!” – Tyler S

Not Your Average Jewelry Store

Frederick’s Jewelry has been around for 65 years now, and Marty Utsunomiya is a second-generation owner. Marty’s son, Nick Criscuolo, is a goldsmith and gemologist, and he is able to craft and design custom jewelry for their clients.

At Frederick’s Jewelry, they constantly change their offerings so that they always have something special to offer their clients. They can also restore any piece to make it look new again!

We asked Marty why she does what she does at Frederick’s Jewelry. Here’s what she had to say:

“My dad was a watch and clock maker. He could repair almost anything! My mother was the person who decided to put jewelry into the shop. I’ve carried the family tradition on for 45 years, and Nick joined us 10 years ago to continue growing the family business.”

Building Success Through Word of Mouth

The great customer service they provide at Frederick’s Jewelry, as well as their 65 years of experience, has made word of mouth a huge growth factor for the company.

“We’ve had several generations of families that continue to send their kids and grandkids to us for their jewelry.”

Nick reaches out to their clients to ask for reviews, and he handles the company’s online presence.

We asked Marty what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“Good customer relationships are the number one thing. Make sure you have unique offerings, and follow through with whatever you say you can do!”


Congratulations to the team at Frederick’s Jewelry for being a 2018 Top Rated Local award winner, and thank you so much, Marty, for taking the time to speak with us!

At Frederick’s Jewelry, they offer excellent, personal service. Give them a chance by stopping by their shop and looking around today or by visiting their website to learn more!

Washington’s Top Rated Local® Senior Living Communities Award Winner: Highgate Senior Living

Top Rated Local® is pleased to announce that Highgate Senior Living is a 2018 award winner for senior living communities in Washington!

If you’re looking for a senior living community for yourself or a loved one in Yakima, there’s one community that can’t be beat — Highgate Senior Living.

Highgate Senior Living in Yakima has earned dozens of online reviews with an average rating of 4.77 stars, a wonderful Rating Score™ of 91.65 and a 2018 Top Rated Local award for being ranked among the top 10 senior living communities in all of Washington!

Here’s just one of their many five-star reviews:

“Highgate provides a warm and friendly, welcoming, family atmosphere! My mom is shown respect, compassion and given high-quality care, always with a smile. Multiple activities are offered — music, exercise, scenic drives, puzzles, crafts and Sunday Socials, just to name a few, which she is encouraged to participate in. She is also able to help with the folding of laundry and other chores, giving her a sense of purpose. All this gives me peace of mind, and I know she is safe.” – D.M.

Not Your Average Senior Living Community

At Highgate Senior Living, the focus is one providing resident-centered care rather than task-oriented care. In other words, the team at Highgate tailors their care to each and every resident individually.

The caretakers at Highgate Senior Living always make it a point to treat their residents with the respect they deserve. This includes asking permission before entering a resident’s personal space and honoring their wants and needs.

Highgate Senior Living has been around for 20 years now. A small company, Highgate Senior Living isn’t interested in growing just to have larger numbers; they’re incredibly methodical about that they do. The owner of Highgate Senior Living is dedicated to ensuring that their residents, family members and team members all get the highest level of care.

We asked the community relations coordinator at Highgate Senior Living, Mandy Ketcham, why she does what she does. Here’s what she had to say:

“I came into this as a fluke! Over 18 years ago, I was just looking for a job. I applied for a housekeeping position at a nursing home, but they told me I wasn’t qualified. I did get a data entry position, and worked my way up from there. When I first came to Highgate, I wasn’t able to educate prospective families as I wanted, so I took it upon myself to educate myself on the issues that residents may face. My grandmother has vascular dementia. I’ve found that what happens between families and their loved ones is that they lose relationships in those cases. I make sure to maintain or preferably rebuild those relationships.”

Building Success By Asking for Reviews

Mandy credits Highgate Senior Living’s strong online reputation to their commitment to always asking for reviews.

“One of the biggest mistakes that businesses make is not asking for reviews. If you don’t ask, people only tend to leave negative reviews. We ask everyone to leave a review in the first 30 days. We know that we’re changing lives dramatically for the better. We want to let people know that we can help anyone, even when they think they’re beyond help.”

Mandy, who is the sole marketer for the Yakima Highgate Senior Living location, says that although they have done some radio ads, it’s their reviews and their online reputation that really shine a light on what they do and who they are, helping to grow the business.

We asked Mandy what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:

“For me, the biggest thing is passion. If you don’t have true passion, then you won’t get as far as you want. If you come out as just selling a product, it won’t work. I’m very passionate about what I do, and that takes me further than just trying to make a sale.”


Congratulations to the team at Highgate Senior Living for being a 2018 Top Rated Local award winner, and thank you so much, Mandy, for taking the time to speak with us!

If you’re looking for memory care, assisted living or independent living for yourself or your loved one in Yakima, we highly recommend Highgate Senior Living! Visit their website today.