Washington’s Top Rated Local® Carpet Cleaner Award Winner: Hammond Knoll

Top Rated Local® is pleased to announce that Hammond Knoll is not only one of the top three carpet cleaners in Washington but one of the top 50 businesses in the state overall for 2018!

“Excellent company! Their customer service is simply the best. Their knowledgeable and professionalism is top notch. We can highly recommend Hammond Knoll for your carpet repair and cleaning, as well as furniture cleaning.” -Ingrid T.

That’s just one of the more than 600 fantastic reviews Hammond Knoll has received on verified review sites, giving them a perfect 100.00 Rating Score™, a 4.90 average star rating, and a 2019 Top Rated Local award!

Not Your Average Carpet Cleaning Company

Lori O’Haleck, the marketing manager at Hammond Knoll, took some time to speak with us about the business’ success.

According to Lori, the key difference between Hammond Knoll and the other carpet cleaners in town is their ability to provide an outstanding experience to each and every customer. “The reason we stand up above the rest, like our reviews always say, from the beginning of the first touch with the customer to the end of the touch with the customer, every experience is amazing. We really work on that with all of our employees,” she said. “Being in business for 80 years, we have built up a pretty good name for ourselves in the community here. That says something.”

Building Success With Happy Customers

We wanted to know Hammond Knoll’s secret to success. In Lori’s words, it’s all about “delivering an outstanding experience for ratings, for reviews and for our customers. We do blogging and PPC campaigns.”

Here’s Lori’s expert advice to other businesses that want a terrific online reputation:

“Work on providing a great experience for customers and building the reviews; that’s huge.”


Congratulations to the team at Hammond Knoll for being a 2018 Top Rated Local award winner, and thank you so much, Lori, for taking the time to speak with us!

Washington’s Top Rated Local® Dance Schools & Studios Award Winner: The Studio in Issaquah

Top Rated Local® is pleased to announce that The Studio in Issaquah is a 2018 award winner for dance schools and studios in Washington!

From ballet to hip hop, The Studio in Issaquah has a class for adults of all ages.

The Studio in Issaquah has received dozens of reviews on three verified sites with an average rating of 4.87 stars, earning them a remarkable Rating Score™ of 94.71 and a 2018 Top Rated Local award for ranking among the top three dance schools and studios in all of Washington!

Here’s just one of their many five-star reviews:

“I hate going to the gym and wanted to add a fun new activity…to my workout routine. The Studio was the perfect choice. I get a great workout, lots of variety and the flexibility to choose which classes fit my schedule and interests. I have tried 80s aerobics, Zumba, hip hop active and BollyX, and loved them all. The instructors are all so positive and uplifting. So glad I found this place!” – Laura H.

Not Your Average Dance Studio

We took a few minutes to sit down with Steven Oelrich, the owner of The Studio in Issaquah, to learn a little more about the business and how they managed to build such an incredible online reputation.

The first thing we asked Steven was what sets The Studio of Issaquah apart from the many other dance studios in Washington. Steven points to the fact that they are the only adults-only dance studio.

We also wanted to know why they do what they do at The Studio of Issaquah and how they work to make the world a better place. Here’s what Steven had to say:

“Adults need a place to learn to dance that is safe and supportive. We wanted to provide a place where people were surrounded with peers who wanted to learn to dance — somewhere they would feel safe and feel support.”

Building Success Through Outstanding Customer Service

Steven credits The Studio’s strong online reputation to their commitment to providing quality customer service:

“We take a lot of pride in being responsive to all of the calls and emails we receive to make sure we take care of our customers.”

Outside of building a powerful online reputation, The Studio of Issaquah has grown by utilizing social media, Google, Yelp and other platforms, as well as through word of mouth from past customers.

Clearly, Steven understands how to grow a business and build and online reputation. Here’s his advice for the many other business owners out there working to do the same thing:

“Have a consistent message across all of your advertising so that the customer’s expectations are set before they even reach out.”


Congratulations to the team at The Studio of Issaquah for being a 2018 Top Rated Local award winner, and thank you so much, Steven, for taking the time to speak with us!

We highly recommend taking a class at The Studio of Issaquah. Visit their website today.

Washington’s Top Rated Local® Nail Salon Award Winner: D B Nails

Top Rated Local® is pleased to announce that D B Nails is a 2018 award winner!

With more than 100 reviews averaging at 4.66 stars on verified review sites and a 90.60 Rating Score™ on Top Rated Local, D B Nails is one of the top five nail salons in Texas for 2018! This is just one of the many phenomenal reviews they’ve received:

“[I] got a simple white tip set. I have bigger nail beds on the thumbs and always had an issue getting tips that fit. Well, they had the exact size I needed. I have a feeling that they would have great tip options for acrylic toenails. Overall, [it was] a good experience…they do offer more options, like gel power and polish as well as ombre, which I have heard they do a great job with! [I] also ran into a lady [I work with] there. We both went on lunch. She’s been a customer for years and highly recommends the place” -Kellie S.

Not Your Average Nail Salon

We spoke with Doan, the owner of D B Nails, about his business’ impressive online reputation.

Of course, we were particularly interested in finding out what Doan considers to be his business’ secret to success. When asked what it is that he believes sets his business apart from other nail salons in the area, Doan credited it to the overall atmosphere of the salon, as well as his team’s high level of experience. “We have a nice-looking salon, and the service is great. People love our clean and inviting atmosphere. We have a lot of experience and knowledge,” he said.

Building Success Through Word Of Mouth

Doan and his team have been doing nails for a long time, and their reputation certainly reflects their impressive credentials. He knows what it takes to earn a loyal customer base, so we wanted to know what advice he has for those of you reading this. Here’s what he told us:

“Choose a location with a lot of traffic. Focus on delivering superb service, which will translate to great word of mouth”


Congratulations to the team at D B Nails for being a 2018 Top Rated Local award winner, and thank you so much, Doan (as well as his translator, Tammy), for taking the time to speak with us!

Washington’s Top Rated Local® Roofing Contractors Award Winner: Skagit Roofing

Top Rated Local® is pleased to announce that Skagit Roofing is a 2018 award winner for roofing contractors in Washington!

When you need a professional roofing company you can rely on in Bow, you need Skagit Roofing.

Skagit Roofing has received dozens of reviews on four verified sites with an average rating of 4.84 stars, earning them a phenomenal Rating Score™ of 96.36 and a 2018 Top Rated Local award for ranking among the top 10 roofing contractors in all of Washington!

Here’s just one of their many five-star reviews?

“Amazing company! Jim, the owner, came out and provided me with a quote to roof a new addition on my home. [The] price was very competitive. He made sure the new roof matched the existing roof (a not-so-easy task that he handled with ease). The install team showed up promptly and were very professional and courteous. Great customer service all around from this company. I would recommend Jim and his team to anyone! Thank you, Skagit Roofing!” – Jay D.

Not Your Average Roofing Company

We sat down with Ty Price, the general manager at Skagit Roofing, to find out what sets them apart from other roofing companies. Here’s what he had to say:

“We don’t sell roofs; we do roofs. We aren’t here to hold you hostage and present you with an hour’s long presentation to sell you. We provide real numbers and transparency throughout the process. We are a family-oriented business that takes care of our employees, so that they, in turn, can take care of our customers.”

We also asked Ty why they do what they do at Skagit Roofing and how they work to make the world a better place. Here’s his response:

“We knew we could produce a better roof with better quality than anyone else.”

Building Success Through Excellent Customer Service

When asked about Skagit Roofing’s secret to such a strong online reputation, Ty had this to say:

“We care about every one of our customers from start to finish. We take special care from the time they call us until the job is complete to provide an excellent service.”

Outside of building a powerful online reputation, Skagit Roofing has gotten their name out there through billboards, their website and Facebook primarily. They are also very involved in their community, and some of their Facebook campaigns are even geared toward helping their community. For example, they did a campaign for Meals on Wheels where they donated a dollar for every ‘Like’ they got on Facebook.

There are many business owners out there looking to grow their business and build their online reputation. Here’s Ty’s expert advice for those business owners:

“Develop credibility with your customers, and do what you say you’re going to do.”


Congratulations to the team at Skagit Roofing for being a 2018 Top Rated Local award winner, and thank you so much, Ty, for taking the time to speak with us!

For all of your roofing needs in Bow, we highly recommend working with Skagit Roofing. Visit their website today!

Washington’s Top Rated Local® Architect Award Winner: Hybrid Architecture

Top Rated Local® is pleased to announce that Hybrid Architecture is a 2018 Top Rated Local award winner!

Our team at Top Rated Local® is thrilled to say that, with a 91.05 Rating Score™, a 4.91 average star rating, and tons of positive reviews, Hybrid Architecture is a 2018 Top Rated Local award winner! This team has worked tirelessly to ensure that their clients are absolutely thrilled with both the process and the finished product. Focusing on ideas before objects, they put one project at a time, always with a keen eye on quality. Being in a cyclical industry, the Hybrid Architecture firm has all the steps covered, as they are able to provide both design and building services to their valued clients.

Helping The Community Grow Sustainably

We got a chance to speak with Robert Humble, the owner, principle, and founding partner of Hybrid Architecture, about his business’ impressive online reputation.

Robert and his team take immense pride in making Hybrid Architecture a force for good in their community. “Our region is in the midst of a housing and affordability crisis, and architects need to be on point because they control how it’s physically and economically developed,” he said. “Our background is in creating spaces and creating cities. All of the townhouses we develop have a ground floor flux space that can be used as a social dwelling or an Airbnb. The majority of the buyers we work with use flux spaces for Airbnbs or home offices. The design allows for a nuclear family, and it’s a unit that can adapt to changing needs. If you have a child, you could have space [for a nursery], or if you wanted to start a home-based business, they have the capacity for that. It helps people stay in the units longer. ”

A One-of-a-Kind Architecture Firm’s Secret to a Strong Online Reputation

So, what exactly is the secret to Hybrid Architecture’s success? If you ask Robert, it’s simple: “Thought-provoking projects and content.”

As an award-winning business owner, Robert has quite a bit of wisdom to pass on to other business owners, especially that of architecture firms. Here’s the advice he gave us to pass on to you:

“Create a project that is outside the norm. A lot of our work was competition work where we drew attention. [It’s] not about generating income, but about generating interest.”


Thank you for speaking with us, Robert! Congratulations to the team at Hybrid Architecture for being a 2018 Top Rated Local award winner!

Washington’s Top Rated Local® Employment Agencies Award Winner: Partners in Careers

Top Rated Local® is pleased to announce that Partners in Careers is a 2018 award winner for employment agencies in Washington!

The team at Partners in Careers connects people in their community to workforce skills and jobs, helping them break through barriers and lead more independent lives.

Partners in Careers has received dozens of online reviews with an average rating of 4.64 stars, earning them a wonderful Rating Score™ of 90.41 and a 2018 Top Rated Local award for being ranked among the top 10 employment agencies in all of Washington.

Here’s just one of their many five-star reviews:

“I can’t begin to brag on Partners in Careers nearly enough for all the help that they’ve given me and my move from Vancouver. I came here injured, and the ladies downtown at Partners in Careers gave me gas vouchers, a place to use the internet and a clothes voucher. I truly believe that the people who work at PIC want to see the homeless succeed and for everyone to have a great career. I can’t begin to thank them enough. Thank you!” – Leonard K

Not Your Average Employment Agency

At Partners in Careers, they don’t give people handouts. Instead, they are dedicated to helping people become self-sufficient. Whether it be a criminal record or a lack of experience or an education, people often have barriers to securing jobs. The team at Partners in Careers helps them get through those barriers, so that they can walk into an interview with confidence and move forward in their lives.

Partners in Careers offers all kinds of programs, including programs for young people and veterans, DSHS for parents on state assistance and more, and they’ll help anyone who walks through the door.

We asked Willow O’Briant, an administrative assistant at Partners in Careers, why they do what they do and how they work to make the world a better place. Here’s what she had to say:

“When people have the tools that they need, they can succeed in life and take care of their families. Our mission is to assist individuals to become economically self-sufficient by providing resources, training and job placement opportunities. We have a ton of different partners, many of them nonprofits, that help people get what they need to become self-sufficient. Sometimes, that means jobs training. Sometimes, it’s finishing a GED. Sometimes, it’s resume and interview workshops to help build confidence. We can also set up mentorships to help expose people to the different opportunities in our area.”

Building Success by Treating People Like People

Willow credits Partners in Careers’ strong online reputation to the fact that their great staff truly cares about helping people. They treat every person who walks through the door like a person, and they care about where they are in life.

Partnerships and previous clients have helped to build Partners in Careers’ powerful reputation, both on and offline. They also do a lot of work in the community. If any opportunities come up that allow them to go and meet people, they take them! And although a lot has changed in the 25 to 30 years that they’ve been around, their mission has always remained the same.

We asked Willow what advice she has for other business owners looking to grow their business and build their online reputation. Here are the words of wisdom she shared with us:

“My advice would be to treat people like people. When you really care about someone, they can tell.”


Congratulations to the team at Partners in Careers for being a 2018 Top Rated Local award winner, and thank you so much, Willow, for taking the time to speak with us!

For job training and employment services that can’t be beat in Vancouver, WA, we highly recommend working with the team at Partners in Careers. Visit their website today!

Washington’s Top Rated Local® HVAC Company Award Winner: American Air Heating and Cooling

Top Rated Local® is pleased to announce that American Air Heating and Cooling is one of the top five HVAC companies in Washington for 2018!

With an awesome 99.00 Rating Score™, a perfect five-star average rating on verified review sites, and dozens of fabulous reviews, American Air Heating and Cooling is a 2018 Top Rated Local award winner! Here are just three of the rave reviews they’ve received from happy customers:

‘“We recently had American Air replace two furnaces and two heat pumps in our home. We were beyond pleased with the results. The five folks that we had in our home during the one-and-a-half-day install were very professional, pleasant, and respectful of our home. There are not enough words to say how much we appreciated and enjoyed having them out here. I would highly recommend Dan and his team to anyone that is considering an upgrade, repair, or quote. They got it done in less time than anticipated, and left everything neat and clean. Thank you, [American Air Heating and Cooling team]. You are truly the best.” -Peggie V.

“Dan was able to come out right away and look at what kind of updating we could do for [our] fireplace. [The] next day, he [sent] a photo of what he thought I was looking for. He was correct, the install was nice and clean, and he gave us step-by-step [instruction] on how to use our new gas fireplace. Thank you!” -Scott B.

“We had our furnace put in by Dan two years ago. He did an amazing job [and] was polite and efficient. Recently, we had to make a call for a question about our furnace. Dan immediately called back and was here at my home first thing to look at it. [I] would definitely recommend American Air Heating and Cooling to anyone!” -Val C.

A One-of-a-Kind HVAC Company’s Secret to a Strong Online Reputation

Our team spoke with Dan Riener, the owner of American Air Heating and Cooling, about his business’ stellar online reputation.

Of course, one of the things we were most curious about was American Air Heating and Cooling’s secret to success. “We first focus on delivering exceptional customer service and make sure our clients are completely satisfied with our services,” Dan said. “If there are any issues that come up, no matter how small, we address them head-on. Second, we ask for their feedback. We want to hear back from them, and generally people are so pleased with our services that they are happy to leave a review.”

Making the World a Better Place By Improving The HVAC Experience

Dan and his team truly take pride in making a not-so-fun experience better for their customers. He said, “[This is not always] an expense people are excited about, and we want this experience to be the best one possible. We go above and beyond to create relationships with our clients and really understand what they need, so when they work with us, they are completely satisfied with the services they received.”


Thank you for speaking with us, Dan! Congratulations to the team at American Heating and Air for being a 2019 Top Rated Local award winner!

Washington’s Top Rated Local® House Cleaning Company Award Winner: Live Clean Today

Top Rated Local® is pleased to announce that Live Clean Today is one of the top three cleaning companies in Washington for 2018!

Thanks to a 97.25 Rating Score™, a 4.92 average star rating, and more than 150 impressive reviews, Live Clean Today is a 2018 Top Rated Local award winner. Through their unique work style and exemplary service, Live Clean Today has impressed their customers thoroughly. These are just three of the stellar reviews they’ve received:

“Best cleaning service out there! Really great service; all the workers did an amazing job and were so sweet! Definitely worth it. I advise everyone to use their cleaning services. Their quality is not comparable.” -Madina

“I’ve gotta say, these people are top of the line when it comes to cleaning. They get there on time and do [their work] in a professional manner. People are always happy with how well they get the job done. I would recommend this company to everyone.” -George

“My house is always a mess because I never have the time to clean it. With Live Clean Today, I knew that I could trust them to do a great job for an affordable price. It’s so nice to come home to a clean home; I’ve never seen it so clean!” -Paul

A One-of-a-Kind Cleaning Company’s Secret to a Strong Online Reputation

We spoke with Simon Lellex, the owner of Live Clean Today, about his business’ tremendous online reputation.

Of course, the first thing we wanted to know was the Live Clean Today secret to success. “It’s really a combination of things. I grow a cleaning company the same way people grow huge corporations.”

Making the World a Better Place By Providing A Healthier Clean

The Live Clean Today team takes immense pride in being a true asset to their clients. “We have a healthy cleaning solution based on essential oils and do not work with harmful cleaning products. We also create an atmosphere that we are not only cleaning but supporting [clients] emotionally,” Simon said.

The team is also incredibly dedicated to giving back to the Spokane community. “We donate free cleaning to people with cancer; we also help single-member households.” As an award-winning business owner, Simon has a great deal of wisdom to pass on to other business owners. His advice to those looking to build up a great online reputation?

“I clean toilets like I am creating an iPhone… Be humble, work hard, dream hard.”


Thank you for speaking with us, Simon! Congratulations to the team at Live Clean Today for being a 2019 Top Rated Local award winner!

Washington’s Top Rated Local® Window Cleaners Award Winner: Adams Window Cleaning

Top Rated Local® is pleased to announce that Adams Window Cleaning is a 2018 award winner for window cleaners in Washington!

If you’re looking for a knowledgeable, professional window cleaner in Kent who can handle all of your window washing needs, there’s no better company to turn to than Adams Window Cleaning.

Adams Window Cleaning has earned dozens of online reviews with an average rating of 4.82 stars, an impeccable Rating Score™ of 92.18 and a 2018 Top Rated Local award for being ranked among the top 10 window cleaners in all of Washington!

Here’s just one of their many five-star reviews:

“Adam has taken care of our windows for several years, and we cannot recommend him highly enough. He cares about his clients and ensures they are 100-percent satisfied with his work. He and his wife work as a team and are efficient, clean and pay attention to the smallest details. Plus, they are reasonably priced. Thanks, Adam!”

Not Your Average Window Cleaning Company

There are so many things that set Adams Window Cleaning apart from other window washing companies in Washington. They go above and beyond for their customers. They even have bubbles coming off of their truck, and they encourage parents and their children to play with them while they expertly get the job done.

We asked Adam, the owner and operator of Adams Window Cleaning, why they do what they do and how they work to make the world a better place. Here’s what he had to say:

“We love making the world a cleaner and happier place. We are window cleaners that show up with bubbles!”

Building Success Through Reviews

Adam credits his company’s strong online reputation to the many positive reviews their clients have given them, which are the result of the hard work and consistent service they provide for their clients.

In addition to building a powerful online reputation, Adam has grown his business by dropping bubbles and business cards off at doors in their service area.

When asked what advice he has for other business owners looking to grow their business and build their online reputation, Adam kept his advice short and sweet:

“Use Google+.”


Congratulations to the team at Adams Window Cleaning for being a 2018 Top Rated Local award winner, and thank you so much, Adam, for taking the time to speak with us!

If you’re looking for window cleaning services that you can trust, we highly recommend working with Adams Window Cleaning! Visit their website today.

Washington’s Top Rated Local® Window Cleaner Award Winner: Capitol Cleaning

Top Rated Local® is pleased to announce that Capitol Cleaning is a 2018 award winner!

“I have used Capitol Cleaning twice to clean my gutters. They make everything easy. I was able to communicate on line and did not have to be home for them. They did a great job cleaning my gutters and were reasonably priced, making it easy for me to justify not doing it myself. I will definitely use them in the future.” -Lisa P.

“I’d give Capitol Cleaning a six outta five if I could! They’ve been absolutely outstanding each of the times I’ve used them, and I’ve always been thoroughly impressed and satisfied with their service. They arrive well-prepared and have always been clean and careful in their work. I appreciate their respect and dedication and would absolutely recommend them to others. Thank you, thank you, thank you, Capitol Cleaning! Great crew, really. Always does an excellent job.” -Louis R.

“Capitol Cleaning is absolutely wonderful! They do marvelous work! I have had them here to clean outside and inside. They show up on time and their communication skills are top-notch! Every job has been done to perfection, and I would “highly” recommend them!” -Judy P.

These are just three of the many positive reviews left by happy customers that make Capitol Cleaning one of the top 10 window cleaners in Washington. Combine that with their 95.00 Rating Score™ and five-star average rating, and they are a shining example of what it means to be an award-winning company.

Not Your Average Window Cleaning Company

Peter Kogler, the owner of Capitol Cleaning, took some time to speak with us regarding his business’ online reputation and success.

When asked what sets his business apart from other window cleaners in the area, he attributed his success in large part to experience. He said, “We have been in business continually since 1973. We have a proven track record of client retention and satisfaction as evidenced by our predominantly positive reviews. Our workers have generally been with us for several years and know their trade. We like to send them back to the same clients, so they know the job and the client knows them.”

Building Success Through Honesty and Reliability

Any award-winning business owner is sure to have some wisdom to pass along to those who want to reach the same heights. So, what’s Peter’s advice to other business owners? “The task for all of us is to elevate the reputation of our industry for trustworthiness and reliability. Just be personable and fair, and the rest will take care of itself.”


Thank you for speaking with us, Peter! Congratulations to the team at Capitol Cleaning for being a 2018 Top Rated Local award winner!