North Carolina’s Top Rated Local® Carpet Cleaners Award Winner: Total Clean Carpet Care

Top Rated Local® is pleased to announce that Total Clean Carpet Care is an award winner for carpet cleaners in 2019.

We highly recommend checking out Total Clean Carpet Care the next time you need trusty and quality carpet cleaners!

Total Clean Carpet Care has received many overwhelmingly positive reviews across three different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as one of the top 10 carpet cleaners in North Carolina!

Here’s just one of their many five-star reviews:

“If 10 stars was an option, I would definitely give it to Total Clean. I can’t express how pleased I am with the results of my carpet, as well as with the exceptional customer service I received. My tech came in, listened to my concerns, explained what he could do for me (versus what he could not, as most companies do) and got right to work. He was done with five rooms and the stairs within an hour. My carpet looks great, and the house smells incredible! They came highly recommended by a friend. I have definitely found who will be caring for my carpets going forward!!” – L.M.

It is because of excellent reviews like this that Total Clean Carpet Care is now able to call themselves a Top Rated Local award winner!

Not Your Average Carpet Cleaners

We were excited to learn all about how Total Clean Carpet Care has been able to build such an impressive reputation, so we sat down with the Manager, Richard Gillis.

The first thing we wanted to know was what it is that makes Total Clean Carpet Care stand apart from their local competitors. Richard told us that they are a family business, and that they send owner-operators to every job. This, paired with the quality work they provide, helps them to stand out from the rest.

He also shared this about their company mission:

“We try to treat our customers the way we want to be treated. We’re fair and honest about everything we do, and that’s really how we have succeeded in business so far.”

Building Success Through Quality

There are many businesses out there that are looking to build as impressive a reputation as Total Clean Carpet Care has managed to. We asked if Richard could share any expert advice with these companies. Here’s what he had to say:

“Just do quality work and ensure your customers are satisfied before you leave the job, and don’t leave anything unattended. If you tell someone you’re going to be there, you need to be there.”


Congratulations to Total Clean Carpet Care for being a 2019 Top Rated Local award winner, and special thanks to Richard for taking the time to speak with us!

Mississippi’s Top Rated Local® Carpet Cleaners Award Winner: ServiceKnight

Top Rated Local® is pleased to announce that ServiceKnight is an award winner for carpet cleaners in 2019.

If you are looking for a family-owned company that will bring new life to your floors, look no further than this award-winner!

ServiceKnight has received many overwhelmingly positive reviews with an average rating of 4.90 stars, earning them an impressive Rating Score™ of 91.00 and a 2019 Top Rated Local award for ranking as one of the top 10 carpet cleaners in Mississippi!

Here’s just one of their many five-star reviews:

“Our brick floors look brand new! Service Knight was able to take 20-years of grime off [of them]. They were diligent in cleaning, professional, and friendly. They also cleaned our neutral rug and ottoman, which looks brand new as well. Our new year is off to a clean start! We will be using them again!” – A.J.

It is because of excellent reviews like this that ServiceKnight is now able to call themselves a Top Rated Local award winner!

Not Your Average Carpet Cleaners

We were excited to learn all about how ServiceKnight has been able to build such an impressive reputation, so we sat down with the owner, Lee Ryals.

The first thing we wanted to know was what it is that makes ServiceKnight stand apart from their local competitors. For Lee, it all comes down to trust. ServiceKnight is a family-owned business, and has been in operation for over 20 years. Because this family has been working in the community for so long, there is a sense of trust and familiarity that is naturally established. Lee says that they strive to live up to their own moral values. It is a goal of theirs to be completely transparent with what they do. Lee tells us that they enjoy being problem solvers. He says:

“Most of my clients trust me and my family to take care of them and theirs. You know who and what you are going to get.”

Building Success Through Reliability

ServiceKnight has managed to build an impressive online reputation. We wanted to know more about how this small family-owned business was able to market themselves over the years.

We learned that the team at ServiceKnight is dedicated to being certain that all of their work passes their very high standards, and that their customers are always satisfied:

“We make sure we seek out the customers’ approval of our work. We do follow-ups for every single job.”

They have also made sure that they have an online presence, and that their customers know that they are there for them:

“We try to be everywhere we can. We believe in a strong internet presence. We answer the phone 24/7. We always want to make ourselves accessible to customers.”

There are many businesses out there that are looking to build as impressive a reputation as ServiceKnight has managed to. We asked if Lee could share any expert advice to these companies. Here’s what he had to say:

“What I would encourage them to do is to treat every customer the way you would want to be treated. Treat them with honor and dignity. Do not over-promise. Stand by what you do. Be punctual.”


Congratulations to ServiceKnight for being a 2019 Top Rated Local award winner, and special thanks to Lee for taking the time to speak with us!

North Dakota’s Top Rated Local® Carpet Cleaners Award Winner: On the Spot Carpet & Upholstery Cleaning

Top Rated Local® is pleased to announce that On the Spot Carpet & Upholstery Cleaning is a 2019 award winner for carpet cleaners in North Dakota!

Looking for professional carpet cleaning in Bismarck? If so, look no further than On the Spot Carpet & Upholstery Cleaning.

On the Spot Carpet & Upholstery Cleaning has received more than 100 reviews on multiple verified sites with an average rating of 4.96 stars, earning them a spectacular Rating Score™ of 93.56 and a 2019 Top Rated Local award for ranking among the top 10 carpet cleaners in all of North Dakota!

Here’s just one of their many five-star reviews:

“I have had another company come in the past to clean my carpets. They were in and out of my house in less than half an hour. Brian came in cleaned thoroughly and efficiently to get the whole house sparkling clean and smelling great. My house has 245 lbs of dog, and after today, you would never know. After today, I am officially done self-cleaning my carpets! Thanks a million!!” – Keri A.

Not Your Average Carpet Cleaning Company

We wanted to learn a little more about this award-winning carpet cleaning company and its superb online reputation, so we took a few minutes to talk with Brian Stuhlmiller, the owner of On the Spot Carpet & Upholstery Cleaning.

The first question we had for Brian was what sets On the Spot Carpet & Upholstery Cleaning apart from their competition in North Dakota. Here’s his response:

“We are an owner-operated company. When people call us, they get me as their technician! I have to give my absolute best. We are the most reviewed carpet cleaner in the area, and we’re one of the newest. Our prices are competitive and fair, and we do high-quality work.”

We also wanted to know what Brian’s mission is at On the Spot Carpet & Upholstery Cleaning and how he works to make the world a better place. Here’s what Brian had to say:

“I’m trying to do the best job I can and give people a better quality of service than they’ve been able to expect from the other companies in the area.”

Building Success by Asking for Feedback

Brian attributes On the Spot Carpet & Upholstery Cleaning’s strong online reputation to House Call Pro, which is an app they use that sends their clients an option to leave a review after the job has been completed.

Outside of building a powerful online reputation, On the Spot Carpet & Upholstery Cleaning has gotten their name out there through Facebook advertising and word of mouth.

It’s clear that Brian has a lot of knowledge when it comes to growing a business and building an online reputation. Here’s the expert advice he has for the many other business owners out there:

“Do the best job you can! Meet your customers’ expectations. Be professional, and be honest!”


Congratulations to the team at On the Spot Carpet & Upholstery Cleaning for being a 2019 Top Rated Local award winner, and thank you so much, Brian, for taking the time to speak with us!

We highly recommend On the Spot Carpet & Upholstery Cleaning in Bismarck. Visit their website today!

Mississippi’s Top Rated Local® Carpet Cleaners Award Winner: Coastal Carpet & Tile Cleaning

Top Rated Local® is pleased to announce that Coastal Carpet & Tile Cleaning is a 2019 award winner for carpet cleaners in Mississippi!

If you are looking for trained professionals to support in any of your floor cleaning needs, with over 17 years of experience, Coastal Carpet & Tile Cleaning is the way to go in Gulfpoint, Mississippi.

Coastal Carpet & Tile Cleaning has received dozens of reviews on verified sites with an average rating of 4.92 stars, earning them an incredible Rating Score™ of 93.20 and a 2019 Top Rated Local award for ranking among the top 10 carpet cleaners in all of Mississippi!

Here’s just one of their many five-star reviews:

“I am beyond pleased with the service that Coastal Carpet & Tile Cleaning (Robert and Chris) provided! They cleaned three of my bedrooms (all of which were upstairs) in less than an hour, and the carpets looked amazing! Besides the great cleaning job that they did, they provided great customer service over the phone, and were very polite and personable, which goes a long way nowadays! [I] highly recommend this company!” -LaToya B.

Not Your Average Carpet Cleaners

We wanted to learn a little more about this award-winning business and its impressive online reputation, so we took a few minutes to talk with Robert Hokamp, the owner of Coastal Carpet & Tile Cleaning.

The first question we had for Robert was what sets Coastal Carpet & Tile Cleaning apart from their competition in Mississippi. Here’s his response:

“It’s probably the crew I’ve got. I’ve got some good guys, and I’ve got low turnover. I pay my guys by the hour, not by commission. It gives them more incentive to stay on the job longer and make sure things are done right!”

We also wanted to know what their mission is at Coastal Carpet & Tile Cleaning and how they work to make the world a better place. Here’s what Robert had to say:

“We clean Biloxi one floor at a time!

Building Success Through Trustworthiness

When asked about the Coastal Carpet & Tile Cleaning secret to a strong online reputation, Robert said:

“Honestly, sometimes we’ll talk about leaving reviews with customers, and other times they’ll leave reviews on their own. I don’t really have a secret. I don’t really push reviews on customers.”

Outside of building a powerful online reputation, Coastal Carpet & Tile Cleaning has gotten their name out there through the Google platform, phone books, and some online advertising.

There are so many business owners who would love to build the kind of online reputation that Coastal Carpet & Tile Cleaning has. Here’s Robert’s expert advice for them:

“You’ve got to make sure that you’ve got trustworthy people. They’re representing you. Make sure they know how to talk to clients and get personal with them. You want to make people feel comfortable!”


Congratulations to the team at Coastal Carpet & Tile Cleaning for being a 2019 Top Rated Local award winner, and thank you so much, Robert, for taking the time to speak with us! Visit their website here!

Mississippi’s Top Rated Local® Carpet Cleaners Award Winner: Great Day Carpet Cleaning

Top Rated Local® is pleased to announce that Great Day Carpet Cleaning is an award winner for carpet cleaners in 2019.

For the cleanest carpets in Olive Branch, Mississippi, look no further than this award-winning company!

Great Day Carpet Cleaning has received many overwhelmingly positive reviews across multiple verified sites with an average rating of 4.86 stars, earning them an impressive Rating Score™ of 92.58 and a 2019 Top Rated Local award for ranking as one of the top 10 carpet cleaners in Mississippi!

Here’s just one of their many five-star reviews:

“Great Day Carpet Cleaning is wonderful! They were punctual, friendly, and professional. They took extra care to protect our hardwood floors, used organic, safe products that would not harm our indoor pets, and did an exceptional job cleaning our carpets. We had a very large bicycle oil spill on our carpet, and he was able to remove it without harming the carpet. We highly recommend them! They were referred to us by a trusted real estate broker. I am keeping their number because they also clean rugs and upholstered furniture. After reading their Facebook page, I am especially impressed that they support Tunica Humane Society…” – D.S.

It is because of excellent reviews like this that Great Day Carpet Cleaning is now able to call themselves a Top Rated Local award winner!

Carpet Cleaning Through the Ages

We were excited to learn all about how Great Day Carpet Cleaning has been able to build such an impressive reputation, so we sat down with the owner, Eddie Day. The first thing we wanted to know was what it is that makes Great Day Carpet Cleaning stand apart from their local competitors. Eddie told us that his company is family-owned and -operated. He remembers being around the industry as a child when his father worked as a carpet cleaner. At that time, there was nobody else offering the kind of service they provide. Eddie went on to tell us that at Great Day Carpet Cleaning, they use only the highest quality equipment and solutions in the carpet cleaning industry.

Building Success Through Excellence

Great Day Carpet Cleaning has benefitted from their fantastic online reviews. Eddie says there’s no secret to it — when you do good work, people will feel compelled to go online and leave good reviews. Because of their exceptional service, word-of-mouth referrals have been their greatest source for new clients.

There are many businesses out there that are looking to build as impressive a reputation as Great Day Carpet Cleaning has managed to. We asked if Eddie could share any expert advice to these companies. Here’s what they had to say:

“Just do good work — hire the right people if you aren’t going to be doing the work yourself.”


Congratulations to Great Day Carpet Cleaning for being a 2019 Top Rated Local award winner, and special thanks to Eddie Dayfor taking the time to speak with us!

Minnesota’s Top Rated Local® Carpet Cleaners Award Winner: Forks Chem-Dry

Top Rated Local® is pleased to announce that Forks Chem-Dry is an award winner for carpet cleaners in 2019.

If you’re ready to have the cleanest carpets in East Grand Fork, Michigan, look no further than this award-winning company!

Forks Chem-Dry has received many overwhelmingly positive reviews across multiple verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 95.00 and a 2019 Top Rated Local award for ranking as one of the top 10 carpet cleaners in Minnesota!

Here’s just one of their many five-star reviews:

“[I] just had Forks Chem-Dry do a move-out carpet cleaning for our house and [I] was absolutely impressed. They were very professional, kind, and easy-going. I was amazed at how clean they got my carpets. They even got the stains out that had been in the house before we moved in. That was after another professional cleaning company could not [do it]. I had tried a few years ago. Chem-Dry got it completely out. They also got the putty that was in the downstairs carpet. My carpets looked better than they did when I first moved in. [I] would definitely recommend [them]!” -K.T.

It is because of excellent reviews like this that Forks Chem-Dry is now able to call themselves a Top Rated Local award winner!

Not Your Average Carpet Cleaners

Forks Chem-Dry is the world’s largest carpet cleaning franchise, and has been in business since 1985 and have always been locally-owned and -operated. We were excited to learn all about how Forks Chem-Dry has been able to build such an impressive reputation, so we sat down with the owner, Brent Kemnitz.

The first thing we wanted to know was what it is that makes Forks Chem-Dry stand apart from their local competitors. Brent shared with us that their company uses less moisture than anybody else, which means they keep their drying time to about two or three hours. They utilize over 100 green, natural, cleaning products. He says that because of the quality of products they use, they get more lifting power, which means it’s less likely to see a return of those troublesome stains. Brent told us that they get many reviews for pet urine removal. Because of the quality of their products, they get rid of the stains and smell rather than mask it.

Brent told us that working with such high-quality products helps them to work towards their business’ mission, which he described to us as:

“[Our mission is] to provide our customers with the cleanest carpets and upholstery that we can, using the safest, most non-toxic products available, and to have them be used by highly trained, trustworthy, and knowledgeable technicians.”

Building Success Through Great Service

In addition to building a strong reputation through exceptional customer service and positive reviews, Forks Chem-Dry also utilizes social media platforms like Facebook, and by sending out emails to ensure that their customers have the most up-to-date information and coupons available. Offline, they advertise special offers at local pet-seminars.

There are many businesses out there that are looking to build as impressive a reputation as Forks Chem-Dry has managed to. We asked if Brent could share any expert advice to these companies. Here’s what he had to say:

“Do the best you can and that’s about it. Be honest about services and products, and manage expectations.”


Congratulations to Forks Chem-Dry for being a 2019 Top Rated Local award winner, and special thanks to Brent for taking the time to speak with us!

Minnesota’s Top Rated Local® Carpet Cleaners Award Winner: Commercial Steam Team

Top Rated Local® is pleased to announce that Commercial Steam Team is an award winner for carpet cleaners in 2019.

If you are looking for a carpet cleaner that will get your stained and dull carpets to look better than ever, look no further than this award-winning company!

Commercial Steam Team has received many overwhelmingly positive reviews across four different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 99.00 and two 2019 Top Rated Local award for ranking as one of the top 100 businesses and one of the top three carpet cleaners in all of Minnesota!

Here’s just one of their many five-star reviews:

“I chose this company to ready my condo for sale because they are locally owned [and have] excellent reviews. They delivered as promised. The technicians were professional and focused on doing a great job, not on how fast they could get done and move on to the next stop. I highly recommend them for your carpet cleaning needs!” – M.G.

It is because of excellent reviews like this that Commercial Steam Team is now able to call themselves a Top Rated Local award winner!

Not Your Average Carpet Cleaners

Custom Steam Team is a local, family-owned business with 20+ years of experience in the cleaning industry. On their website, they boast that their team is dedicated to going above and beyond to complete every job using top-of-the-line equipment and nontoxic products.

We were excited to learn all about how Commercial Steam Team has been able to build such an impressive reputation, so we sat down with the owner, Russ Zakariasen.

Russ was very proud of his team, and through our chat, he referenced time and again how valuable having top-notch employees is for a business. According to Russ, it is Commercial Steam Team’s employees that make all the difference.

Building Success Through Teamwork

Commercial Steam Team has hundreds of positive reviews that speak of the quality of the product and the quality of service provided. While Commercial Steam Team has found success through word-of-mouth referrals and great reviews, they have also marketed their business through some direct flyers as well as social media.

Here are the words of another satisfied customer:

“[They offered] competitive pricing, friendly service, [and] they showed up on time and did a great job of cleaning our carpet. They even followed up to make sure that we were happy with the job done. [They] far exceeded my expectations.” – R.O.

This commitment to excellent customer service came across as very important to Russ, who said:

“Always do the right thing even when no one is looking.”

There are many businesses out there that are looking to build as impressive a reputation as Commercial Steam Team has managed to. We asked if Russ could share any expert advice to these companies. Here’s what they had to say:

“Have the right people do the work for you.”


Congratulations to Commercial Steam Team for being a 2019 Top Rated Local award winner, and special thanks to Russ for taking the time to speak with us!

Mississippi’s Top Rated Local® Carpet Cleaners Award Winner: Advanced Steam Extraction

Top Rated Local® is pleased to announce that Advanced Steam Extraction is a 2019 award winner for carpet cleaners in Mississippi!

When it comes to carpet cleaning in Pearl, no company beats Advanced Steam Extraction.

Advanced Steam Extraction has received dozens of reviews on multiple verified sites with an average rating of 4.73 stars, earning them a phenomenal Rating Score™ of 91.33 and a 2019 Top Rated Local award for ranking among the top 10 carpet cleaners in all of Mississippi!

Here’s just one of their many five-star reviews:

“One of their crews spent a full day at my house, moving furniture to clean, strip and refinish virtually every floor in my house. They worked their tails off and I now have floors that look better than they did when new. Highly recommend them!” – Marty D.

Not Your Average Carpet Cleaning Company

Richie Lott, the owner of Advanced Steam Extraction, generously gave us a few minutes of his time to tell us a little more about his stand-out business and its outstanding online reputation.

The first question we had for Richie was what sets Advanced Steam Extraction apart from the many other carpet cleaning companies in Mississippi. Here’s his response:

“Customer service and education set us apart. We are the most certified company in the state of Mississippi. All of our employees go to school and become certified in things like the chemicals used, the fabrics we clean and the method to clean certain types of textiles.”

He also told us that they offer a variety of services besides just carpet cleaning, including rug cleaning; tile and grout cleaning; upholstery and drape cleaning; stone, marble and granite cleaning; leather cleaning and repair; water damage restoration; mold remediation; trauma clean-up and pressure washing.

We also asked Richie what their mission is at Advanced Steam Extraction and how they work to make the world a better place. Here’s what he had to say:

“[Our mission is] to offer great service at a reasonable price.”

Building Success Through Satisfied Customers

Richie credits Advanced Steam Extraction’s strong online reputation to their commitment to taking care of their customers:

“We offer a 100-percent satisfaction guarantee, and if they aren’t 100-percent satisfied, we will re-clean the area at no cost.”

Richie added:

“We treat people very fairly and honestly so that it can have a positive impact on our reputation.”

Outside of building a powerful online reputation, Advanced Steam Extraction has gotten their name out through word of mouth and social media.

It’s clear that Richie knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“The customer is always right — it’s kind of a cliche, but it’s true. Without the customer, you can’t exist, so you have to treat them as if they’re your lifeline.”


Congratulations to the team at Advanced Steam Extraction for being a 2019 Top Rated Local award winner, and thank you so much, Richie, for taking the time to speak with us!

We highly recommend Advanced Steam Extraction for all of your carpet cleaning needs. Visit their website today!

Minnesota’s Top Rated Local® Carpet Cleaners Award Winner: Twin Cities Finest

Top Rated Local® is pleased to announce that Twin Cities Finest is a 2019 award winner for carpet cleaners in Minnesota!

Twin Cities Finest has received hundreds of reviews on five different verified sites with an average rating of 4.88 stars, earning them a near perfect Rating Score™ of 99.84 and a 2019 Top Rated Local award for ranking among the top 10 carpet cleaners in Minnesota.

Here is just one raving five-star review:

“Brian Greenquist came to our home today to clean our carpets. He was very professional and took his time explaining all the services, and then gave us a detailed quote. He did a fantastic job. [I] cannot believe how clean the carpets are, and he used the new machine, the zipper, to do an extra deep cleaning since we have a cat….thank you!” -Patricia V.

Not Your Average Carpet Cleaners

In order to learn a little more about Twin Cities Finest, business owner, Brent, was gracious enough to give us a few minutes of his time.

The first question we had for Brent was what sets Twin Cities Finest apart from the other carpet cleaners in Minnesota. He told us that they have the best equipment in town while also costing less than the average for their area. He also adds that they simply show up on time, are polite and communicate well. It is not difficult to understand, then, why they have come out on top.

We also asked Brent what their mission is at Twin Cities Finest and how they work to make the world a better place. Here’s what he had to say:

“We currently have a partnership with Children’s Hospital where five dollars of every service is donated to that organization. [Otherwise], we do not have a fancy mission statement other than wanting to offer a quality service”

Building Success Through Good Work

Brent credits Twin Cities Finest’s strong online reputation to the fact that they do genuine good work. Not only have they made an effort to create a strong website, but they will intentionally follow up with all clients via email. Additionally, they ask for complements, questions, and complaints in hopes of learning from that feedback.

There are many business owners out there looking to grow their business and build their online reputation. Here’s Brent’s expert advice for those business owners:

“Just do good work! [I would also recommend] sending clients emails asking them to leave a review of their experience.”


Congratulations to the team at Twin Cities Finest for being a 2019 Top Rated Local award winner, and thank you so much, Brent, for taking the time to speak with us! Visit their website here!

Michigan’s Top Rated Local® Carpet Cleaners Award Winner: Chet’s Cleaning

Top Rated Local® is pleased to announce that Chet’s Cleaning is a two-time 2019 award winner in Michigan!

Is your carpeting in need of professional attention? If so, you won’t find a better carpet cleaning company to work with in Madison Heights than Chet’s Cleaning.

Chet’s Cleaning has received hundreds of reviews on five verified sites with an average rating of 4.96 stars, earning them a fantastic Rating Score™ of 99.62 and two 2019 Top Rated Local awards — one for ranking among the top 100 businesses in Michigan and one for ranking among the top 10 carpet cleaners in Michigan!

Here’s just one of their many five-star reviews:

“I recently used Chet’s Cleaning, and from start to finish, I was and am 100-percent satisfied! First of all, they were professional, courteous and honest about realistic expectations. I had two couches cleaned, as well as several large wool rugs, drapes/curtains and basement carpeting. They removed the rugs and curtains to clean off-site…they had measured prior to their removal to ensure everything was put back exactly as they were. Chet personally re-hung and steamed the curtains. I have not seen this level of customer service in quite some time. And the workmanship? Amazing! Everything looks fantastic. I highly recommend Chet’s Cleaning and will be using them again in the future.” – Melissa L.

Not Your Average Carpet Cleaning Company

In order to learn a little more about this award-winning business and its outstanding online reputation, we took a few minutes to talk with Jennifer Carnaghi, Marketing Director at Chet’s Cleaning.

The first question we had for Jennifer was what sets Chet’s Cleaning apart from other carpet cleaning companies in Michigan. Here’s her response:

“Our dedication to the professionalism in our industry [is what sets us apart]. Carpet cleaning isn’t looked at as a craft or a trade. My owners dedicate a lot of money and research into making sure that our technicians and our staff have the absolute best equipment and the best knowledge available. [Another thing that makes us different is] the sincerity of the dedicated staff that we have that wants to deliver a finished product that is better than anyone else.”

Jennifer went on to add:

“We are known to clean from a health perspective, not to just to get the stains out. We make sure that we adhere to all the steps and tenets in our industry regarding professional carpet cleaning, especially since there are a lot of steps that most companies skip right over. We’re dedicated to making sure that each one of those gets followed.”

We also wanted to know what their mission is at Chet’s Cleaning and how they work to make the world a better place. Here’s what Jennifer had to say:

“[We make the world a better place by] cleaning from a health perspective; most people don’t understand the nuances of what you can’t see is harmful, especially with your breathing…Your soft goods hold a lot of toxins that can make you sick over time — toxins that cause cancer, asthma and other illnesses. Thoroughly extracting and rinsing your soft goods is what makes a home healthier. Carrying vacuums, doing dry soil extraction — all the steps that we take will ensure that we’re going to leave it better than when we found it.”

Building Success With a Dedication to Customer Service

Jennifer credits Chet’s Cleaning’s strong online reputation to their unwavering dedication to customer service each and every day:

“We make sure that all of our clients are incredibly delighted with the service, which means that we leave no stone unturned. We want to make sure that what we say we’re going to do, we do, and we deliver that with exceptional dedication by making sure we come through on what we promise. Then it makes it easier for clients to want to return the favor and talk about us positively.”

Outside of building a powerful online reputation, Jennifer told us that Chet’s Cleaning has grown through referrals:

“We are 100-percent referral-based, so we do relationship marketing. We look for other types of like-minded companies that are dedicated to customer service, and build a network of referrals.
We clean a lot of different things — carpet, upholstery, tile — so I go to the retailers of those items, and we educate their staff on proper maintenance for those items. It helps their sales as well as their consumers…”

As a key part of Chet’s Cleaning Service, Jennifer knows a thing or two about growing a business and building an online reputation. Here’s her advice for the many business owners out there:

“I think it comes down to the dedication of the employees as a team…If it’s just one or two people in the business, the marketing person and the owner, trying to drum up an online presence, it’s not going to work. You need your front line staff to buy in.”


Congratulations to the team at Chet’s Cleaning for being a 2019 Top Rated Local award winner, and thank you so much, Jennifer, for taking the time to speak with us!

For all of your carpet cleaning needs in Madison Heights, we highly recommend Chet’s Cleaning. Visit their website today!