Top Rated Local® is pleased to announce that McCarthy Cleaning Company is a 2019 award winner for carpet cleaners in New Hampshire!
From tile and grout cleaning to carpet cleaning, McCarthy Cleaning Company has what it takes to make your home feel like new.
McCarthy Cleaning Company has received almost 100 reviews on three verified sites with an average rating of 4.99 stars, earning them a magnificent Rating Score™ of 95.92 and a 2019 Top Rated Local award for ranking among the top five carpet cleaners in all of New Hampshire!
Here’s just one of their many five-star reviews:
“John cleaned two area rugs, a recliner, a sofa and a loveseat — they look AMAZING!!!! I am so happy with the end result. They look brand new! The quality of work is outstanding, and the price is just right. John and Paula Skinner are also so pleasant to work with. I wouldn’t hesitate. Pick up your phone and call now; you won’t be disappointed.” – Liz C.
A One-of-a-Kind Carpet Cleaner’s Secret to a Strong Online Reputation
McCarthy Cleaning Company has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with the owners, John and Paula.
The first thing we wanted to know was what makes McCarthy Cleaning Company unique compared to the many other carpet cleaners in New Hampshire. John and Paula told us:
“We are the difference in the business! We do not cut corners; we use the best quality products available, and we would love a chance to help your floors! We use protective devices for door entrances, corner guards, shoe covers, bumpers, etc. It’s like a science fair project in a sense. We educate our clients every step along the way. We explain exactly what we are doing/using and why! It is also very important we fully explain the aftercare process. We have a proven track record of integrity, excellence and caring. Our security in brand recognition is due to our high levels of quality control.”
John and Paula went on to add:
“We send our techs through various training modules. We do certifications from the IICRC organization. Continued and advanced levels of training to ensure that we are consistently going above and beyond the top level of the industry standard.”
When we asked what the secret is to such a solid online reputation at McCarthy Cleaning Company, John and Paula pointed to their commitment to maintaining communication with their clients:
“We send a follow-up email two days after the work is done! We guarantee the quality of the work and have open lines of communication! We ensure that we set realistic expectations for every client on every job. There is no such thing as too much communication.”
Making the World a Better Place by Providing Peace of Mind
We also wanted to know what their mission is at McCarthy Cleaning Company and how they work to make the world a better place. John and Paula said:
“We help people achieve peace of mind by refreshing floors and furnishings with outstanding care and courtesy.”
Outside of building a powerful online reputation, McCarthy Cleaning Company has grown through their loyalty program, which brings people back every time, and through referrals, which they encourage through bonuses.
It’s clear that John and Paula knows a thing or two about growing a business and building an online reputation. Here’s their expert advice for the many other business owners out there:
“We try to follow a little phrase, called MOMENTS OF TRUTH. It is the way of making people believe that you really do care. Good or bad, you have to build off any and all feedback. If you nick or scratch something, you own up to it and pay for it! If you are going to be late, let them know at the absolute earliest possible, and simply operate with integrity and morals. Have an attitude of gratitude and excellence. Going above and beyond should be the goal of everyone every day…”
Congratulations to the team at McCarthy Cleaning Company for being a 2019 Top Rated Local award winner!
We highly recommend McCarthy Cleaning Company in Hudson. Visit their website today!
