Top Rated Local® is pleased to announce that Fixmatic Electric is a 2019 award winner!
“This was the best experience I have had with electricians. From the receptionist who made the appointment to the technicians who came when they said they would (a rarity these days), they were very professional and easy to work with. Audie was able to quickly assess the situation and see what needed to be done. I will definitely call them in the future, and would recommend them to anyone!” -Evangeline E.
That’s just one of the many fantastic reviews Fixmatic Electric has earned from happy customers! Through those phenomenal reviews, they’ve earned a 94.00 Rating Score ™, a five-star average rating on verified sites and a spot in the top three electricians in New Mexico!
Not Your Average Electrical Repair Company
We spoke with Audie Herpel, the owner of Fixmatic Electric, about his business’ impressive online reputation.
He said that the main difference between Fixmatic Electric and other electrical repair companies in New Mexico is their highly trained and certified staff. He said, “We are drug-free, background checked, uniformed, well-groomed, professional technicians. upfront pricing. Highly organized and customer focused.”
The Fixmatic Electric team is passionate about doing good work and making their customers happy. In Audie’s words, their mission is “To provide the best possible product, service and customer experience in our industry.”
Building Success Through Customer Service
So, what’s the Fixmatic Electric secret to success? “Proper handling of the telephone, taking exceptional care of the client, and presenting all options available to them. It’s important to be mindful of the holistic customer experience,” Audie said.
As an award-winning business owner, Audie knows what it takes to maintain a positive reputation in your community, both online and off. Here’s his advice to other businesses that are looking to build an outstanding online reputation:
“Your message has to be clear, concise and honest. Customer experience is first and they want to know you are being 100% transparent.”
Congratulations to the team at Fixmatic Electric for being a 2019 Top Rated Local award winner, and thank you so much, Audie, for taking the time to speak with us!
