Top Rated Local® is pleased to announce that Scott Funeral is a 2018 award winner for funeral homes and services in Washington!
If you’re looking for a compassionate, supportive funeral home in Tacoma, look no further than Scott Funeral.
Scott Funeral has earned dozens of online reviews with an average rating of 5.00 stars and an incredible Rating Score™ of 99.00 — helping them earn a 2018 Top Rated Local award for being ranked the number one funeral home in all of Washington!
Here’s just one of their many five-star reviews:
“My aunt died six years ago, and Scott Funeral took really good care of us. From the moment I made that call, they put my mind at ease and we knew she was in good hands. The thing I loved about them is that they did not try and push us to buy things that we did not want, like some other places do. They respected our wishes and went out of their way to make sure that everything was right. I don’t know if we could have done this without their help. Losing a loved one is always hard, but having a caring staff that goes out of their way to see you smile makes the process a little easier.” – C.K.
Not Your Average Funeral Home
Scott Funeral is a local funeral home that has been in the same location for the past 22 years, and although there are many things that make them stand out, Coretta, the owner of Scott Funeral, says that it’s the level of customer service they provide that makes the biggest difference.
“People come here because we will sit down and spend time learning about who their loved one was, what they liked to do, etc. My job is to help fill that area up with positive memories.”
As a small company, the staff at Scott Funeral Home is able to interact with their customers and provide the kind of service they deserve. Families also have direct access to a main point of contact, and they don’t have to worry about getting stuck on the phone with a receptionist, like they do with bigger funeral homes.
At the end of the day, the team at Scott Funeral is here to help and to make people feel supported; that’s a must for them.
We asked Coretta why she does what she does and how she works to make the world a better place. Here’s what she had to say:
“I’m here to provide care and compassion, one person at a time. I take care of people when they’re going through some of the hardest times in their lives. My mission is just to love people.”
Building Success Through Excellent Customer Service
Coretta credits Scott Funeral’s strong online reputation to her team’s commitment to taking care of people and to providing great customer service. Coretta has a history of training her managers on customer service, and because of it, she’s received several awards, as well as international recognition.
In an industry that’s all about trust, person-to-person referrals have been a huge source of growth for Scott Funeral.
Scott Funeral also gets their name out there by giving back to their community in many different ways, from helping kids get the supplies they need to go back to school to helping people released from prison transition back into the community.
We asked Coretta what advice she has for other business owners looking to grow their business and build their online reputation. Here are her words of wisdom:
“Take care of people! If you sincerely take care of people, the business will grow. Just like we have to have good principles in the accounting side, we have to have good principles in the customer service side as well. It all comes down to servitude and service.”
Congratulations to the team at Scott Funeral for being a 2018 Top Rated Local award winner, and thank you so much, Coretta, for taking the time to speak with us!
If you’re looking for a funeral home in Tacoma, we highly recommend working with Scott Funeral. Visit their website today!
