Top Rated Local® is pleased to announce that Lancaster Plumbing, Heating, Cooling & Electrical is a 2019 award winner for HVAC companies in Pennsylvania!
For all of your heating and cooling needs, you won’t find a better company to work with in East Petersburg than Lancaster Plumbing, Heating, Cooling & Electrical.
Lancaster Plumbing, Heating, Cooling & Electrical has received hundreds of reviews on five verified sites with an average rating of 4.77 stars, earning them an incredible Rating Score™ of 98.71 and a 2019 Top Rated Local award for ranking among the top five HVAC companies in all of Pennsylvania!
Here’s just one of their many five-star reviews:
“My air conditioning stopped working, and they sent out an experienced, knowledgeable technician (Andrew) to my house the same day. He was kind, professional and provided a lot of information on what was going on with my AC problem. I really appreciate it! The customer service representative (Maureen) who took my initial call was extremely friendly and caring. I really enjoyed talking to her. The coordinator/scheduler (Cory) was very responsive and friendly in getting my technician scheduled. [I had a] great experience from start to finish!!!” – Shelby S.
Not Your Average HVAC Company
Jenna, who does marketing at Lancaster Plumbing, Heating, Cooling & Electrical, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Lancaster Plumbing, Heating, Cooling & Electrical apart from the many other HVAC companies in Pennsylvania. Jenna told us that their team is simply the best. They do 100 hours of training every year, and they’ve been in business since 1904. Their online reputation speaks for itself, and they are the highest rated HVAC company in their area. They’ve also been paperless for five years now, and they have a cloud-based CRM software.
We also wanted to know why they do what they do at Lancaster Plumbing, Heating, Cooling & Electrical and how they work to make the world a better place. Jenna told us that they are involved in their community and committed to improving the community and giving back. They sponsor children’s sports teams, animal shelters and Habitat for Humanity, and they give back to breast cancer every October.
Building Success by Providing Five-Star Service
When we asked Jenna about Lancaster Plumbing, Heating, Cooling & Electrical’s secret to such a strong online reputation, she attributed it to the fact that they are customer-service oriented and dedicated to providing five-star service. They are constantly training their team on what it means to provide five-star service. Everyone on their team follows a strict code of ethics and is committed to integrity, to respecting customers’ homes and property and to providing value-added services.
Outside of building the kind of online reputation any business owner would envy, Lancaster Plumbing, Heating, Cooling & Electrical has spread the word about who they are and what they do through a billboard, internet marketing and direct mail.
Clearly, Jenna knows a thing or two about growing a business and building an online reputation. After we asked what advice she has for the many other business owners out there, she emphasized the importance of customer service and communication.
Congratulations to the team at Lancaster Plumbing, Heating, Cooling & Electrical for being a 2019 Top Rated Local award winner, and thank you so much, Jenna, for taking the time to speak with us!
We highly recommend Lancaster Plumbing, Heating, Cooling & Electrical in East Petersburg. Visit their website today!
