Hawaii’s Top Rated Local® HVAC / Heating and AC Award Winner: Island Cooling

Top Rated Local® is pleased to announce that Island Cooling is an award winner for HVAC / heating and AC in 2019.

If you are looking for an HVAC company that will keep you cool, look no further than this award-winning company!

Island Cooling has received many overwhelmingly positive reviews across multiple verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 94.00 and a 2019 Top Rated Local award for ranking as one of the top three HVAC companies in Hawaii!

Here’s just one of their many five-star reviews:

“I should have done this a long time ago! I am more than pleased. You can definitely feel the difference, and we see the difference in our electric bill, which is hundreds a month. Al is great, friendly, and totally makes you feel like you’re his only customer.” – R.M.

It is because of excellent reviews like this that Island Cooling is now able to call themselves a Top Rated Local award winner!

Not Your Average Cooling Company

We were excited to learn all about Island Cooling and how they have gotten where they are today, so we sat down with the owner, Al Whitworth.

The first thing we wanted to know was what it is that makes Island Cooling stand apart from its competitors. Al told us:

“We have a unique product. It’s a quiet, cool, whole-house system that uses natural ventilation. It typically uses less than a quarter of what an AC uses, and it works with open windows. It’s a really unique product that offers a very specific benefit for homeowners who are looking to suck the hot air out of their homes and bring fresh air in.”

When we asked Al about the Island Cooling business mission, he told us:

“We’re focused on energy-efficient cooling and ventilation for our local homes. We focus on what works best for homes in Ewa Beach and Mililani, and we work with customers in those specific areas to know what’s been successful in the past, which means that we can help more efficiently in the future.”

Building Success, Online And Off

Island Cooling has earned a fantastic reputation, so we asked Al how they have managed to grow their business and get their name out. Al said:

“I think it’s our outstanding customer service. In this day and age, responding to folks in a timely manner, and then following through quickly, is the key.”

In addition to building the kind of online reputation that any small business would envy, Island Cooling has spread the word about who they are and what they do by raising awareness about natural ventilation at tradeshows, through in-home presentations, and through print advertising.

There are many businesses out there that are looking to build as impressive a reputation as Island Cooling has managed to. We asked if Al could share any expert advice with these companies. Here’s what he had to say:

“Focus on the basics. Answer the phones in a timely manner, and respond quickly. I think [being responsive] is the key.”


Congratulations to Island Cooling for being a 2019 Top Rated Local award winner, and special thanks to Al for taking the time to speak with us!

Pennsylvania’s Top Rated Local® HVAC/Heating & AC Award Winner: Deluxe Plumbing & Heating

Top Rated Local® is pleased to announce that Deluxe Plumbing & Heating is a two-time 2019 award winner for HVAC companies in Pennsylvania!

For same-day heating and cooling services in Bethlehem that can’t be beat, choose Deluxe Plumbing & Heating.

Deluxe Plumbing & Heating has received hundreds of reviews with an average rating of 4.90 stars, earning them a remarkable Rating Score™ of 98.98 and a 2019 Top Rated Local award for ranking among the top 100 businesses and the top five HVAC companies in all of Pennsylvania!

Here’s just one of their many five-star reviews:

“We have used Deluxe in the past, and they have consistently been great! Recently, our serviceman was Tyler; he was amazing. He was professional and thorough. He explained everything, start to finish, and very clearly laid out our options. We will definitely be using Deluxe Plumbing again!” – Krystle F.

Not Your Average HVAC Company

We wanted to learn all about Deluxe Plumbing & Heating and its impressive online reputation, so we took a few minutes to talk with the manager, Larry.

The first question we had for Larry was what is it that sets Deluxe Plumbing & Heating apart from their competition in Pennsylvania. Here’s Larry’s response:

“What sets us apart from others in the market is that we not only serve the customer for plumbing and heating, we do a whole home service. We have the ability to do water testing and purification, as well as electrical inside and outside the house. We pride ourselves on being able to do everything in the house so that they don’t have to search for another company to come out for any other services. We offer a 10-year warranty on parts and labor, which gives the customer peace of mind.”

We also wanted to know what their mission is at Deluxe Plumbing & Heating and how they work to make the world a better place. Here’s what Larry had to say:

“We do a lot of education and are very involved in educating techs and young students that are trying to get involved in the tech business. Our mission is to alleviate the aggravation of the homeowner in having to find and connect with multiple service providers, and that is why we went the whole-home-service route.”

Building Success by Giving Customers What They Want

Larry attributes Deluxe Plumbing & Heating’s strong online reputation to their commitment to providing their customers with what they want:

“We use a reputation management tool and respond to reviews. With us, customers have a chance to leave us reviews in several different ways. The overall success, though, is giving the customers what they want with upfront pricing and no commitments, as well as giving the homeowner options for what they want to do.”

Outside of building a powerful online reputation, Deluxe Plumbing & Heating has gotten their name out there through direct mail and various online strategies.

There are so many business owners out there looking to build the kind of online reputation Deluxe Plumbing & Heating has. Here’s Larry’s expert advice for them:

“Don’t make excuses, and be proactive. Companies need to evaluate where their reviews are going and make sure they are on a good platform that will be seen by others.”


Congratulations to the team at Deluxe Plumbing & Heating for being a 2019 Top Rated Local award winner, and thank you so much, Larry, for taking the time to speak with us!

We highly recommend Deluxe Plumbing & Heating in Bethlehem. Visit their website today!

New York’s Top Rated Local® HVAC/Heating & AC Award Winner: Airquip Heating & Air Conditioning

Top Rated Local® is pleased to announce that Airquip Heating & Air Conditioning is a two-time 2019 award winner in New York!

Keep your air fresh and your home comfortable with the help of Airquip Heating & Air Conditioning in Rochester.

Airquip Heating & Air Conditioning has received almost 200 reviews on five verified sites with an average rating of 4.96 stars, earning them a marvelous Rating Score™ of 99.57 and two 2019 Top Rated Local awards for being ranked among the top 50 businesses and the top five HVAC companies in all of New York!

Here’s just one of their many five-star reviews:

“[They provided] amazing service! Our AC stopped working during the July heatwave, and Airquip came right out to help us out! Huge thanks to Michael B. for his exceptional service every step of the way. In fact, everyone we encountered from Airquip was truly excellent. I recommend the Airquip team to anyone who is looking for quick, professional, friendly and dependable service. Thanks so much!!” – Jackie C.

Not Your Average HVAC Company

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Nancy Hoffmann, Executive Secretary at Airquip Heating & Air Conditioning.

The first thing we wanted to know was what makes Airquip Heating & Air Conditioning a one-of-a-kind HVAC company in New York. Nancy told us that the Airquip team really cares and wants their customers to be happy. They’ve been in business since 1995 and are under new ownership as of this year, and they’ve grown to a 27-person team.

We also asked Nancy what their mission is at Airquip Heating & Air Conditioning and how they work to make the world a better place. Here’s her response:

“We are involved in the HEAT program, which gives new equipment to the less fortunate who need it. We work with Habitat for Humanity. We sponsor a couple of community events throughout the year.”

Building Success by Following Up and Asking for Feedback

Nancy attributes Airquip Heating & Air Conditioning’s strong online reputation to their commitment to following up after the installation and asking for a review:

“We are very proactive about reaching out to a customer, and a lot of times, the salesmen are onsite during the installation. It really helps to build continuity with the team and the customer.”

Outside of building a powerful online reputation, Airquip Heating & Air Conditioning has gotten their name out there through online marketing and word of mouth.

Every business owner wants to build the kind of online reputation Airquip Heating & Air Conditioning has. When we asked Nancy what advice she has for those business owners, she said:

“Just make sure that the customer is happy, and keep a strong relationship with them. Make sure that your suppliers are taken care of.”


Congratulations to the team at Airquip Heating & Air Conditioning for being a 2019 Top Rated Local award winner, and thank you so much, Nancy, for taking the time to speak with us!

We highly recommend Airquip Heating & Air Conditioning in Rochester. Visit their website today!

New Hampshire’s Top Rated Local® HVAC/Heating & AC Award Winner: 3 Brothers Mechanical

Top Rated Local® is pleased to announce that 3 Brothers Mechanical is a 2019 award winner for HVAC companies in New Hampshire!

Keep your space comfortable no matter what the temperature is outside with the help of 3 Brothers Mechanical in Hudson.

3 Brothers Mechanical has received more than 100 reviews with an average rating of 4.73 stars, earning them a wonderful Rating Score™ of 95.34 and a 2019 Top Rated Local award for ranking among the top five HVAC companies in all of New Hampshire!

Here’s just one of their many five-star reviews:

“I found 3 Brothers on Thumbtack, and I’m glad I did! They installed my water heater and replaced my air conditioning system, all within three weeks. The guys were all super professional and pleasant! They cleaned up after themselves as they went; even the work trucks were immaculate! Eric, the owner, was super responsive throughout the projects; if I emailed him, he would respond usually within five minutes! [They have] very fair pricing, and he didn’t try to sell me things I didn’t need, which is very important when making these decisions! Please don’t hesitate to call them!” – Kathleen C.

Not Your Average HVAC Company

We wanted to learn all about 3 Brothers Mechanical and its impressive online reputation, so we took a few minutes to talk with the owner, Eric Harrison.

The first question we had for Eric was what is it that sets 3 Brothers Mechanical apart from their competition in New Hampshire. Eric told us that 3 Brothers Mechanical is always responsive and takes care of their customers’ needs in a timely way. Their great technicians provide upfront pricing, next-level customer service and always leave their customers satisfied. 3 Brothers Mechanical has been in business for five years now, and Eric has eight employees.

We also wanted to know what their mission is at 3 Brothers Mechanical and how they work to make the world a better place. Eric shared with us that 3 Brothers Mechanicals is committed to giving back to their community by making donations to the police departments and getting involved with the local high schools and different organizations around the community.

Building Success by Encouraging Reviews

Eric attributes 3 Brothers Mechanical’s strong online reputation to their commitment to encouraging their clients to leave reviews:

“Some people just take it upon themselves to leave reviews. When the work is good, people want to talk about it. Be courteous to people’s homes; it’s a huge deal.”

Outside of building a powerful online reputation, 3 Brothers Mechanical has gotten their name out there through Facebook, Instagram, Yelp, networking and dealer programs.

There are so many business owners out there looking to build the kind of online reputation 3 Brothers Mechanical has. Here’s Eric’s expert advice for them:

“You have to put in the work; I work every day. You are only as good as your work. You have to follow through; your word means everything.”


Congratulations to the team at 3 Brothers Mechanical for being a 2019 Top Rated Local award winner, and thank you so much, Eric, for taking the time to speak with us!

We highly recommend 3 Brothers Mechanical in Hudson. Visit their website today!

New Hampshire’s Top Rated Local® HVAC/Heating & AC Award Winner: Custom Climates HVAC

Top Rated Local® is pleased to announce that Custom Climates HVAC is a 2019 award winner for HVAC companies in New Hampshire!

From air duct cleaning and HVAC maintenance to emergency services, Custom Climates HVAC has what it takes to meet your heating and cooling needs in Auburn.

Custom Climates HVAC has received dozens of reviews with an average rating of 4.74 stars, earning them a tremendous Rating Score™ of 97.36 and a 2019 Top Rated Local award for ranking among the top five HVAC companies in all of New Hampshire!

Here’s just one of the many five-star reviews that got them there:

“Everyone was very friendly and professional. [I] would recommend them to anyone. They explained the system really well and got everything done very efficiently. Also, they were perfectly fine with my dogs following them around and trying to get attention.” – Elizabeth B.

Not Your Average HVAC Company

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Pierre Younis, Marketing Manager at Custom Climates HVAC.

To kick off our conversation, we asked Pierre about what it is that makes Custom Climates HVAC unique compared to the many other HVAC companies in New Hampshire. Pierre told us:

“What makes us different is our level of commitment to every single job. No job is too small; no job is too large. When we put our name on something, we see it through, and we make sure to always take care of the customer.”

We also asked Pierre about the Custom Climates HVAC mission and how they work to make the world a better place. Here’s Pierre’s response:

“We see ourselves as problem solvers. Customers reach out to us typically when their equipment goes down or they need a solution for their home. We commit to those individual people. That’s important to us because it keeps us connected to people. People create communities, and that’s how we stay in touch.”

Building Success by Doing Great Work

Pierre credits Custom Climates HVAC’s solid online reputation to their commitment to doing great work:

“We do great work. That’s the biggest part of having a strong online reputation. People tend to speak their mind, and we know that very well. We do our best on every single job. If people are happy, they will leave a positive review.”

Outside of building a powerful online reputation, Custom Climates HVAC has grown by being everywhere people are likely to look:

“We like to be everywhere people are going to look for us, be it online, the radio, coupons, and we like to go to fairs, etc. We love meeting people face to face; that’s the best way to build a relationship.”

There are many business owners looking to grow their business and build their online reputation. Here’s Pierre’s expert advice for them:

“Do a good job every single time; take care of your customers. Make sure that, when you leave, the customer is happy…”


Congratulations to Custom Climates HVAC for being a 2019 Top Rated Local award winner, and thank you so much, Pierre, for taking the time to speak with us!

We highly recommend Custom Climates HVAC in Auburn. Visit their website today!

Oklahoma’s Top Rated Local® HVAC / Heating and AC Award Winner: Bill Miller And Noble Heating & Air Conditioning

Top Rated Local® is pleased to announce that Bill Miller And Noble Heating & Air Conditioning is an award winner for HVAC / heating and AC in 2019.

For all of your commercial and residential HVAC needs in Lawton, look no further than this award-winning company!

Bill Miller And Noble Heating & Air Conditioning has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.87 stars, earning them an impressive Rating Score™ of 96.66 and a 2019 Top Rated Local award for ranking as one of the top five HVAC / heating and AC companies in Oklahoma!

Here’s just one of their many five-star reviews:

“I highly recommend them!! They have amazing service and are affordable. They fixed the problem and didn’t try to scam us out of a lot of money. They came out to two of our properties within one to two hours and fixed them both the same day! They are very reliable and qualified.” -A.R.

It is because of excellent reviews like this that Bill Miller And Noble Heating & Air Conditioning is now able to call themselves a Top Rated Local award winner!

Not Your Average HVAC Company

We were excited to learn all about Bill Miller And Noble Heating & Air Conditioning and how they have gotten where they are today, so we sat down with the Office Manager, Laura Lugo.

The first thing we wanted to know was what it is that makes Bill Miller And Noble Heating & Air Conditioning stand apart from its competitors. According to Laura, it all comes down to their incredible knowledge and expertise. They have been in business locally since 1994, and purchased a pre-existing 50-year-old company, so their name is well-known.

We asked Laura about the Bill Miller And Noble Heating & Air Conditioning business mission, and she told us:

“Times change, values don’t. We take care of our customers. We try to treat our customers as if they were our family.”

Building Success And Giving Back

In addition to building the kind of online reputation that any small business would envy, Bill Miller And Noble Heating & Air Conditioning has spread the word about who they are and what they do mostly through word of mouth. They also enjoy working with the community and finding ways to give back. Laura shared:

“We are a strong supporter of membership in the trades, and we provide a local scholarship to the Great Plains Area. We are also starting a memorial fund in honor of Mr. Bill Miller, who was the original founding owner, and Nellie Kayser, who was the former president andwho passed away last year. “

There are many businesses out there that are looking to build as impressive a reputation as Bill Miller And Noble Heating & Air Conditioning has managed to. We asked if Laura could share any expert advice with these companies. Here’s what she had to say:

“Remember that it actually starts in-person and then carries through online. Your behavior in front of a customer is going to dictate how your reputation looks online.”


Congratulations to Bill Miller And Noble Heating & Air Conditioning for being a 2019 Top Rated Local award winner, and special thanks to Laura for taking the time to speak with us!

Wisconsin’s Top Rated Local® HVAC / Heating & AC Award Winner: Gross Heating & Air Conditioning

Top Rated Local® is pleased to announce that Gross Heating & Air Conditioning is a 2019 award winner for HVAC companies in Wisconsin!

Keep your space comfortable and your energy bills in check with the help of Gross Heating & Air Conditioning in Brookfield.

Gross Heating & Air Conditioning has received almost 200 reviews with a perfect average rating of 5.00 stars, earning them a wonderful Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking among the top 10 HVAC companies in all of Wisconsin!

Here’s just one of their many five-star reviews:

“The team from Gross Heating & Air Conditioning did an outstanding job! I now have central air that works. They kept me informed concerning what they were doing, answered all of my questions and left my home looking better than when they arrived. [They are] real professionals!” – Robert H.

Not Your Average HVAC Company

We wanted to learn all about Gross Heating & Air Conditioning and its impressive online reputation, so we took a few minutes to talk with the co-owner, Joe Mechenich.

The first question we had for Joe was what is it that sets Gross Heating & Air Conditioning apart from their competition in Wisconsin. Here’s Joe’s response:

“We’ve been in business for 1925. We do our best on every job. We stand behind every job we do. We also offer 24-hour service, day or night, 365 days a year.”

Joe went on to tell us that, although he and his partner are new owners, they are both long-standing employees of Gross Heating & Air Conditioning, and they intend to run it the same — with the same high quality of work and ethics — that their customers are accustomed to.

Building Success With the Right Team

Joe attributes Gross Heating & Air Conditioning’s strong online reputation to their amazing team, which includes everyone from their techs — who, Joe says, are the best of the best — to the ladies who answer the phones and the salesmen who do the consultations.

Outside of building a powerful online reputation, Gross Heating & Air Conditioning has gotten their name out there through word of mouth, blogs, newsletters, church bulletins, tradeshows and social media. They also work with an outside marketing company.

There are so many business owners out there looking to build the kind of online reputation Gross Heating & Air Conditioning has. Here’s Joe’s expert advice for them:

“Referrals are the name of the game. Do a good job. Be respectful, and treat the customer with respect.”


Congratulations to the team at Gross Heating & Air Conditioning for being a 2019 Top Rated Local award winner, and thank you so much, Joe, for taking the time to speak with us!

We highly recommend Gross Heating & Air Conditioning in Brookfield. Visit their website today!

Maryland’s Top Rated Local® HVAC / Heating and AC Award Winner: Pro-Tech HVAC Home

Top Rated Local® is pleased to announce that Pro-Tech HVAC Home is an award winner for HVAC / heating and AC in 2019.

If you are looking for a HVAC / heating and AC company that will save you money and help you live better, look no further than this award-winning company!

Pro-Tech HVAC Home has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.95 stars, earning them an impressive Rating Score™ of 99.47 and a 2019 Top Rated Local award for ranking as one of the top five HVAC / heating and AC companies in Maryland!

Here’s just one of their many five-star reviews:

“No one ever calls an HVAC company because they’re happy. It’s always because there is a problem. In an industry built around ‘remove and replace,’ Pro-Tech really impressed me with a service call on the coldest day of the year, replaced a small part, and got my system working again. Pro-Tech is one of a new wave of service providers that are decidedly ‘new school’ in the way they think and operate. They will have 100-percent of my service and replacement business for as long as they are around. Thanks again.” – A.J.

It is because of excellent reviews like this that Pro-Tech HVAC Home is now able to call themselves a Top Rated Local award winner!

Not Your Average HVAC Company

We were excited to learn all about Pro-Tech HVAC Home and how they have gotten where they are today, so we sat down with the Co-Owner, Chris Mahoney.

The first thing we wanted to know was what it is that makes Pro-Tech HVAC Home stand apart from its competitors. Chris said that, in this complicated industry, they set themselves out from the rest by making sure they have the best equipment, the best service, and the longest-lasting fixes. He said that they want to make sure that once you choose them, the only time you’ll need to call them back is for regular maintenance.

He went on to tell us about their business mission:

“Our mission is to save you money so you can live better. By taking care of you, being fair, being up-front with our pricing, offering proper design and installation services, and having integrity in everything we do, we will create the best experience for YOU.”

Building Success, Online And Off

Pro-Tech HVAC Home has spread the word about who they are and what they do mostly through referrals and word of mouth.

Of course, Pro-Tech also has the kind of online reputation that any small business owner would envy. When we asked Chris what their secret is behind their awesome online reviews, he said that they ask their customers for feedback at every job site. They also send out emails requesting online reviews. Chris said that he refers his customers to Top Rated Local.

There are many businesses out there that are looking to build as impressive a reputation as Pro-Tech HVAC Home has managed to. We asked if Chris could share any expert advice with these companies. Here’s what he had to say:

“It’s going to take time. Ask for reviews, and do your best for the customer. Do your best to get on the top of Google so customers can find you. Get on every review site you can!”


Congratulations to Pro-Tech HVAC Home for being a 2019 Top Rated Local award winner, and special thanks to Chris for taking the time to speak with us!

Tennessee’s Top Rated Local® HVAC / Heating and AC Award Winner: Ryan Heating And Air

Top Rated Local® is pleased to announce that Ryan Heating And Air is an award winner for HVAC / heating and AC in 2019.

If you are looking for an established HVAC contractor that can keep your home comfortable, look no further than this award-winning company!

Ryan Heating And Air has received many overwhelmingly positive reviews across four different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking as one of the top three HVAC / Heating and AC companies in Tennessee!

Here’s just one of their many five-star reviews:

“Ryan Heating and Air always goes far beyond our expectations in customer service and pricing. We would never use another company to repair our central unit. Whenever we call Noah and his staff, they are always available. Other companies have answering services and take a while to return our calls. Ryan Heating and Air is always on call, and they are always on time and dependable. We also love Ryan Heating and Air because they are a locally owned and operated company. We wish them much continued success and blessings. You will never be disappointed by them.” – C.A.

It is because of excellent reviews like this that Ryan Heating And Air is now able to call themselves a Top Rated Local award winner!

Not Your Average HVAC / Heating and AC Company

We were excited to learn all about Ryan Heating And Air and how they have gotten where they are today, so we sat down with the owner and operator, Noah Ryan.

The first thing we wanted to know was what it is that makes Ryan Heating And Air stand apart from its competitors. Ryan passionately told us about his personal involvement in the company, saying that he personally does all of the quality control himself. He wants to be certain that the job is done right the first time every time.

We asked Noah if he could tell us about the Ryan Heating And Air business mission. He said:

“Our mission is to offer our customers a service in a timely and caring manner. We treat everyone as family, both employees and customers. We would never sell someone something they don’t need; we want to always be honest and show integrity.”

Building Success, Online And Off

Ryan Heating And Air has earned a marvelous reputation, so we asked Noah what his secret is behind getting such incredible online reviews. He told us:

“We use a review service. We reach out to customers asking for them to leave a review. We do whatever it takes to reach 100-percent satisfaction.”

There are many businesses out there that are looking to build as impressive a reputation as Ryan Heating And Air has managed to. We asked if Noah could share any expert advice with these companies. Here’s what he had to say:

“Spend the money; it is worth it. Online advertising is essential!”


Congratulations to Ryan Heating And Air for being a 2019 Top Rated Local award winner, and special thanks to Noah for taking the time to speak with us!

Pennsylvania’s Top Rated Local® HVAC/ Heating & AC Award Winner: Lancaster Plumbing, Heating, Cooling & Electrical

Top Rated Local® is pleased to announce that Lancaster Plumbing, Heating, Cooling & Electrical is a 2019 award winner for HVAC companies in Pennsylvania!

For all of your heating and cooling needs, you won’t find a better company to work with in East Petersburg than Lancaster Plumbing, Heating, Cooling & Electrical.

Lancaster Plumbing, Heating, Cooling & Electrical has received hundreds of reviews on five verified sites with an average rating of 4.77 stars, earning them an incredible Rating Score™ of 98.71 and a 2019 Top Rated Local award for ranking among the top five HVAC companies in all of Pennsylvania!

Here’s just one of their many five-star reviews:

“My air conditioning stopped working, and they sent out an experienced, knowledgeable technician (Andrew) to my house the same day. He was kind, professional and provided a lot of information on what was going on with my AC problem. I really appreciate it! The customer service representative (Maureen) who took my initial call was extremely friendly and caring. I really enjoyed talking to her. The coordinator/scheduler (Cory) was very responsive and friendly in getting my technician scheduled. [I had a] great experience from start to finish!!!” – Shelby S.

Not Your Average HVAC Company

Jenna, who does marketing at Lancaster Plumbing, Heating, Cooling & Electrical, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Lancaster Plumbing, Heating, Cooling & Electrical apart from the many other HVAC companies in Pennsylvania. Jenna told us that their team is simply the best. They do 100 hours of training every year, and they’ve been in business since 1904. Their online reputation speaks for itself, and they are the highest rated HVAC company in their area. They’ve also been paperless for five years now, and they have a cloud-based CRM software.

We also wanted to know why they do what they do at Lancaster Plumbing, Heating, Cooling & Electrical and how they work to make the world a better place. Jenna told us that they are involved in their community and committed to improving the community and giving back. They sponsor children’s sports teams, animal shelters and Habitat for Humanity, and they give back to breast cancer every October.

Building Success by Providing Five-Star Service

When we asked Jenna about Lancaster Plumbing, Heating, Cooling & Electrical’s secret to such a strong online reputation, she attributed it to the fact that they are customer-service oriented and dedicated to providing five-star service. They are constantly training their team on what it means to provide five-star service. Everyone on their team follows a strict code of ethics and is committed to integrity, to respecting customers’ homes and property and to providing value-added services.

Outside of building the kind of online reputation any business owner would envy, Lancaster Plumbing, Heating, Cooling & Electrical has spread the word about who they are and what they do through a billboard, internet marketing and direct mail.

Clearly, Jenna knows a thing or two about growing a business and building an online reputation. After we asked what advice she has for the many other business owners out there, she emphasized the importance of customer service and communication.


Congratulations to the team at Lancaster Plumbing, Heating, Cooling & Electrical for being a 2019 Top Rated Local award winner, and thank you so much, Jenna, for taking the time to speak with us!

We highly recommend Lancaster Plumbing, Heating, Cooling & Electrical in East Petersburg. Visit their website today!