Top Rated Local® is pleased to announce that Area Safe & Lock Services is a 2019 award winner for locksmiths in Virginia!
Whether you’ve been locked out or your home or office needs to be rekeyed, there’s no better locksmith to turn to than Area Safe & Lock Services in Alexandria.
Area Safe & Lock Services has received dozens of reviews on three verified sites with an average rating of 4.68 stars, earning them a spectacular Rating Score™ of 92.83 and a 2019 Top Rated Local award for ranking among the top 10 locksmiths in all of Virginia!
Here’s just one of their many five-star reviews:
“These guys were great. I called a couple of local places for price quotes on new lock service, and I got the best first impression from Area Safe & Lock; they seemed professional and courteous right from the start. The crew arrived on time, did a great job and were really nice. Highly recommended!” – Matt K.
Not Your Average Locksmith
Area Safe & Lock is a small, family-owned business operated by faith leadership. They have compassion for people, and since they are small, it gives them the ability to focus on their customers’ needs more than the big box stores.
At Area Safe & Lock, they understand that customer service is the heartbeat of any business, so they make it a point to always answer the phone and help their customers reach their goals.
We sat down with John Hardy, the President of Area Safe & Lock, to learn what sets them apart from other locksmiths in Virginia. We asked him to tell us what he would say to someone about why they should choose Area Safe & Lock Services. Here’s what he had to say:
“Honestly, our employees are willing to hear out the customer and help them with their lock problems on the phone, even if we don’t get a service call out of it. I would tell them to look at our online reviews. Then I would mention the fact that we have been open for almost 50 years and that our service techs all have at least five to 25 years of experience, and that we are licensed and insured. I would explain that we are very fair in our pricing, and we stand behind our work. What I also think makes ASL different is the ability to adjust to various situations, i.e. pricing, times to do the work, etc. I would also mention the fact that we treat each customer with the same respect across the board, whether it’s a new customer or a long-time, loyal customer. Also, [I would mention] the fact that we get jobs completed in a timely manner, either same day or next day. And lastly, I would ask them to comparison shop and see how we stack up against the competition.”
We also asked John why they do what they do at Area Safe & Lock and how they work to make the world a better place. Here’s his response:
“The ASL mission is to keep customers satisfied for life. We want that customer to call us any time they have a security need…”
Building Success Through Reviews and by Treating Employees Like Family.
John credits Area Safe & Lock Services’ strong online reputation to all of the amazing reviews they’ve received from their clients:
“I believe the secret to a strong online reputation is the reviews. I think, as the years pass and the younger generation joins the service industry, they are more inclined to look at a company’s reviews because that’s how they have been trained.”
Area Safe & Lock Services has a great reputation, both online and offline, and John says that treating his employees like family has been a big part of that:
“Our employees are our best reputation builders. I treat my employees like family, so I’m able to maintain stability for my customers, which is a great thing in the business of security. “
There are so many other business owners out there working on building their online reputation and growing their business. Here’s John’s expert advice for those business owners:
“Always keep learning. Keep the passion that made you choose this type of business for the entire length of your career. Also, listen to your customers without interrupting them, and have their best interest in mind when helping them in their security needs. Listen to your employees, always be willing to lend a hand to help them. This goes a long way to keeping employees happy and showing up for work.”
Congratulations to the team at Area Safe & Lock Services for being a 2019 Top Rated Local award winner, and thank you so much, John, for taking the time to speak with us!
If you find yourself in need of a locksmith in Alexandria, we highly recommend choosing Area Safe & Lock Services. Visit their website today!
