Top Rated Local® is pleased to announce that Ave’s Lock and Key is the number one locksmith in all of West Virginia for 2019!
For emergency locksmith services day or night, there’s no better option than Ave’s Lock and Key in Hedgesville.
Ave’s Lock and Key has received dozens of reviews on three verified sites with an average rating of 4.96 stars, earning them a spectacular Rating Score™ of 95.59 and a 2019 Top Rated Local award for being ranked the number one locksmith in all of West Virginia!
Here’s just one of their many five-star reviews:
“This company goes above and beyond. I called them at 8 pm with a small emergency. They responded back immediately. He was actually going to come that night, but I told him that morning would be better. When he left his shop, he called and told me that he was on his way. He showed up, knew exactly what was going on and fixed it. [This was] one of the best experiences I have had in a while. Highly recommend to anyone anywhere.” – Craig F.
Not Your Average Locksmith
We wanted to know what makes West Virginia’s number one locksmith so special, so we took a few minutes to talk with the owner, Averil.
The first question we had for Averil was what makes Ave’s Lock and Key unique compared to their competition in West Virginia. Here’s what he had to say:
“Out of all the competitors in our local region, we’re the only ones that reaches the technician, day or night, and is available 24 hours a day. We don’t use a call center. We answer the calls as they come in. We answer as to exactly: if this is the price, this is the ticket and this is what we’ll do…”
We also asked Averil about Ave’s Lock and Key’s mission and how they work to make the world a better place. Averil told us:
“We’re about trying to provide the best service that we can for reasonable prices and being available when people need us. It’s not always a good thing when someone needs a locksmith, but we always try to make the transition through whatever that issue is as easy as possible.”
Building Success Through Quality Service
When we asked Averil what their secret is to such a strong online reputation at Ave’s Lock and Key, he said:
“The short answer is by providing quality service. The number of satisfied customers is much greater than the online presence. Organically, they happen to find their way on there when they have such a positive interaction with the company.”
Apart from building the kind of online reputation any business would envy, Ave’s Lock and Key has spread the word about their service through word of mouth:
“There are a lot of customers who speak very highly of us, and we’re really honored by that. We try to meet and exceed everyone’s expectations. We try to make sure that no one goes away dissatisfied.”
Averil went on to say:
“When we make a mistake, we try to own up to it, and that’s something that’s harder and harder to find nowadays in businesses. Whatever we do and we have to eat a little crow pie, a little bit of humble pie, it makes it that much more for the customer. When we say, ‘Look, we screwed up, and this is how we’re going to fix it,’ we come up with a good game plan and get it done. Everything, from our location in town to our vans that are clearly marked, all help add to the fact that people tend to notice us and think of us first.”
Every business owner wants to grow their business and build their online reputation the way Ave’s Lock and Key has. Here’s Averil’s advice for them:
“Make sure you have something that’s marketable. Make sure that you’re out representing that, and always be professional whenever possible. That really adds to it. You never know who is going to be a customer or who’s going to end up needing your assistance or who they might know. Your online presence and your in-person experience will prosper when people are thinking about you. Be available when they’re looking for you..”
Congratulations to the team at Ave’s Lock and Key for being a 2019 Top Rated Local award winner, and thank you so much, Averil, for taking the time to speak with us!
We highly recommend Ave’s Lock and Key in Hedgesville. Visit their website today!