Top Rated Local® is pleased to announce that TML Lock & Safe is a 2019 award winner for locksmiths in Michigan!
When you’re locked out, you need a locksmith you can rely on, and in Flint, no other locksmith beats TML Lock & Safe.
TML Lock & Safe has received dozens of reviews on four verified sites with an average rating of 4.81 stars, earning them a phenomenal Rating Score™ of 96.09 and a 2019 Top Rated Local award for being ranked the number one locksmith in all of Michigan!
Here’s just one of their many five-star reviews:
“I would give this business higher than a five-star rating. Today, I contacted them in reference to an 89-year-old WWII veteran who locked himself out of his house in Lapeer. I called TML because another local company was not available and this was the next closest. It was unknown how long this gentleman had been outside. He was cold, wet and also had his dog with him. The TML owner arrived on the scene, drove from Miller Rd. In Flint to Columbiaville, had the door opened for this gentleman within a minute and did not charge him. I’m so thankful there are great people out there; we at the Lapeer County Sheriff’s Department thank you so much!!” – Daniel Hinsberger
Not Your Average Locksmith
We wanted to learn a little more about what makes this award-winning company tick, so we talked with Julie Mitchell, the co-owner of TML Lock & Safe.
The first question we had for Julie was what sets TML Lock & Safe apart from the many other locksmiths in Michigan. Here’s her response:
“Honesty. Ben (Julie’s husband) has been doing this since he was 12 years old, and now, he’s 52. We deal a lot with the elderly community. We know of a lot of companies that try to upsell security services, and we try to meet our customers’ needs without appearing like we’re hustling for their money.”
We also wanted to know what Julie and Ben’s mission is at TML Lock & Safe and how they work to make the world a better place. Here’s what Julie had to say:
“We try to work hard and do right by our children. We have one child in the army, one in the marines, and another is a public defender. We want to make an honest living by helping someone else who’s less fortunate. Often times, we don’t even charge our customers.”
Building Success Through Customer Service
Julie credits TML Lock & Safe’s strong online reputation to the good customer service they offer day in and day out:
“We don’t ask for reviews, but we need to. What really helps us is good customer service. We get a lot of elderly clients, and the nature of our business is solving urgent problems for people, so we try to be as quick as possible.”
Outside of building a powerful online reputation, TML Lock & Safe has gotten their name out there by outsourcing their marketing to a company that helps with their website and online marketing.
There are so many business owners looking to build the kind of online reputation TML Lock & Safe has. Here’s Julie’s expert advice for them:
“…We tried doing our website on our own, and it didn’t work out for us. I’d say, it’s important to realize when you’re not a professional to reach out and ask for help!”
Congratulations to the team at TML Lock & Safe for being a 2019 Top Rated Local award winner, and thank you so much, Julie, for taking the time to speak with us!
We highly recommend TML Lock & Safe. Visit their website today!
