Choice Moving Company in Fort Collins focuses on finding and training the right people for the job because they understand that, at the end of the day, it’s the people who make the biggest difference.
At Top Rated Local®, we’re excited to announce that Choice Moving Company is an award-winning moving company in Colorado for their amazing Rating Score™. Here’s how they’ve built such an outstanding reputation.
Locally owned and operated out of Fort Collins, Colorado, Choice Moving Company serves clients throughout Denver and the Front Range for all of their residential and commercial moving needs.
They are a fully licensed, insured and bonded moving company that offers high-quality, trustworthy service at a competitive price, and they do so with no hidden fees or add-ons. They are also always willing to go the extra mile in each and every job to ensure that their clients can enjoy a stress-free move.
Great customer service that doesn’t cut corners and competitive prices have helped Choice Moving Company become the go-to choice for moving services in Colorado, and the team at Top Rated Local sat down with Joe Pucci, the owner of Choice Moving Company, to find out what else makes them the best in the business.
What is your secret to such a strong online reputation?
In short, we strive for nothing less than five-star service with every job. From that very first call to the time the job is done, we are focused on providing the very best service. As a rule, we don’t cut corners. We are also always willing to go above and beyond to ensure that the client is happy.
We understand that, in the moving industry, companies can either do right by their clients or take advantage of them. In order to ensure that we’re a company that does it right, we fully train our team so that they understand the stresses our clients are facing when undergoing a move, and how to help relieve that stress rather than adding to it.
When you’re moving someone’s most personal belongings, you get to see the whole person, which means that, in this field, you have to be especially attentive and respectful of your clients’ needs.
We also email and text message our clients to remind them to leave a review. During the chaos of a move, it’s easy to forget to leave a review, but if you’re providing great service to your clients, they’re going to want to leave a review. All you have to do is ask!
What makes you different? In other words, if you had one minute to sell somebody on why they should choose you, what would you say?
In an industry that’s known for over-promising and under-delivering, we’re a company that strives to do the opposite — under-promise and over-deliver.
Other companies will use the quote process to hide fees and other necessary information about their services, but at Choice Moving Company, we believe that it’s never worth deceiving our clients just to put an extra dollar in our pockets.
In the past, we’ve hired big companies and had to deal with damage disputes first-hand. We know what a big headache this can be for our clients, and that’s why we are dedicated to doing things right. If there’s a problem, we’ll always make it right, even if that means going back three weeks after a move has been completed.
Why do you do what you do? In other words, what is your mission and/or how do you attempt to make the world a better place?
Moving is incredibly personal and stressful. And, it’s a lot more involved than just hiring a moving company and having them move your things; it’s about preparing for the move, taking care of the kids while the movers come, etc. At Choice Moving Company, our goal is to do it right the first time so that you have a stress-free, positive experience.
We know that a happy customer is more than just a customer; they are a strong referral for our business because they know that we’ll do everything in our power to get the job done for them. We rely on strong relationships with our clients, not just for the incredible reviews they give us, but because they are strong advocates for our brand long after the job has been done.
Outside of building a strong online reputation, what else do you do to market and grow your business?
We work on building more personal relationships with all of our clients, referral partners and advocates, including REALTORS®, apartment managers, concierges, commercial building managers, etc. These boots-on-the-ground techniques align with our goal of achieving perfect customer service because they are focused on building a valuable, positive experience before, during and after the job.
What advice do you have for other businesses trying to build a strong online reputation and grow their business?
Invest in a good digital marketing company. Young people aren’t going to look for you in the yellow pages, and they aren’t going to scroll through 20 pages of results on Google, either. They are going to search using their phone, look at the top few results and then look at the reviews. If you’re not on top of your reviews, you’re going to lose touch with your message and your brand.
Congratulations to the team at Choice Moving Company for their astounding Rating Score and for becoming a Top Rated Local award winner!