Top Rated Local® is pleased to announce that STOR-N-LOCK Self Storage is an award winner for self storage centers in 2018.
If you are looking for a self storage center that will protect your belongings while offering you incredible customer service, look no further than this award-winning company!
STOR-N-LOCK Self Storage of Aurora has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.69 stars, earning them an impressive Rating Score™ of 95.88 and a 2018 Top Rated Local award for ranking as one of the top 10 self storage centers in Colorado!
Here’s just one of their many five-star reviews:
“This place has a great staff! They have worked with me a few times when I was down on my luck. They really value their customers, and I appreciate that! You don’t find customer service like this these days; it’s rare. The facility is nice and clean as well.” – M.G.
It is because of excellent reviews like this that STOR-N-LOCK Self Storage is now able to call themselves a Top Rated Local award winner!
Not Your Average Self Storage Centers
We were excited to learn all about how STOR-N-LOCK Self Storage has been able to build such an impressive reputation, so we sat down with the Location Manager, Araceli Iglesias.
The first thing we wanted to know was what it is that makes STOR-N-LOCK Self Storage stand apart from their local competitors. We learned that customer service is truly valued at this storage facility.
“We honor our customers. We pay attention to them, and pay attention to what they need and what makes them happy. It’s about us being there for them, and giving them what they need. ‘We see you’ is our policy, and we mean that.”
Araceli went on to tell us about the rising need for safe and reliable self-storage. She told us about Colorado’s changing housing market, and the fact that the extenuating circumstances of people moving, being put out of their home, or needing to find a more affordable option should not affect the safety and wellbeing of their belongings. Araceli says:
“We aren’t just providing storage for our customers anymore; we are providing somewhere for them to keep their belongings safe. We’re here to protect what belongs to them.”
Building Success By Listening To Their Customers
STOR-N-LOCK Self Storage of Aurora has managed to build an incredible reputation over the years, so we were excited to know more about some of the ways they have marketed themselves. In addition to being known for their incredible customer service, Araceli told us that she seeks out learning and networking opportunities by going to her competitors, apartment complexes, and real estate offices in order to have a greater understanding of what’s happening in the community and what kinds of services people are looking for. It’s no surprise that word-of-mouth referrals have been their greatest source for new business.
There are many businesses out there that are looking to build as impressive a reputation as STOR-N-LOCK Self Storage has managed to. We asked if Araceli could share any expert advice with these companies. Here’s what she had to say:
“I stand very strongly in that you need to see your customer. Listen to your customer. Value them, and let them know, ‘Hey, I’m here.’ Treat them with respect, as somebody who needs something, and you can provide that to them… A business is really all about how you treat the customer. If you treat them like a king or a queen, people will want to do business with you.”
Congratulations to STOR-N-LOCK Self Storage for being a 2018 Top Rated Local award winner, and special thanks to Araceli for taking the time to speak with us!