Top Rated Local® is pleased to announce that Life of Riley Pet Hotel & Spa is a 2019 award winner for pet groomers in Washington, DC!
If your pet is in need of a little pampering, there’s no better groomer to turn to than Life of Riley Pet Hotel & Spa.
Life of Riley Pet Hotel & Spa has received dozens of reviews on three verified sites with an average rating of 4.41 stars, earning them an extraordinary Rating Score™ of 85.12 and a 2019 Top Rated Local award for ranking among the top five pet groomers in all of Washington, DC!
Here’s just one of their many five-star reviews:
“[This is the] best dog grooming spot in town. I have tried both the Rockville and Adam Morgan locations and cannot complain. The staff is very friendly, and the grooming prices are actually reasonable!” – Jamila J.
Not Your Average Pet Groomer
Elizabeth Roth, the District Manager of Life of Riley Pet Hotel & Spa, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.
The first thing we wanted to know was what it is that sets Life of Riley Pet Hotel & Spa apart from the many other pet groomers in Washington, DC. Here’s Elizabeth’s response:
“It all starts and ends with customer service. We greet people with a smile, know the dogs and treat them as our own. We want the owners and dogs to feel at-home when they are here with us.”
Elizabeth went on to add:
“It has been great being a part of the community here in DC! Our grooming salon has more than 30 years of experience between our two groomers.”
We also wanted to know why they do what they do at Life of Riley Pet Hotel & Spa and how they work to make the world a better place. Here’s what Elizabeth had to say:
“The mission is to focus on the dog and take as good of care of them as possible when they are here. We have participated in Adams Morgan Day, where we did free nail trims for the community. We are partnering with the Kalorama Park Fund in October, where we will be judging a dog costume contest. Whenever we get the opportunity to donate or be involved with charities, we love to do that.”
Building Success Through Face-to-Face Interactions
When we asked Elizabeth about Life of Riley Pet Hotel & Spa’s secret to such a strong online reputation, she said:
“It all starts in the store. It’s about the face-to-face interaction, and if that is positive, it sticks with people.”
Outside of building the kind of online reputation any business owner would envy, Life of Riley Pet Hotel & Spa has spread the word about who they are and what they do through community involvement, social media and word of mouth.
Elizabeth told us a little bit about their current goals at Life of Riley Pet Hotel & Spa:
“We are in the works of trying to double our footprint to have more room for our dogs.”
Clearly, Elizabeth knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:
“Don’t be afraid to change something if it’s not working. We have been through a lot of versions of what we have in place now. Be flexible, and let your customers dictate what is the best course. Learn from your mistakes!”
Congratulations to the team at Life of Riley Pet Hotel & Spa for being a 2019 Top Rated Local award winner, and thank you so much, Elizabeth, for taking the time to speak with us!
We highly recommend Life of Riley Pet Hotel & Spa in Washington, DC. Visit their website today!
