Top Rated Local® is pleased to announce that Tail Waggers Club is an award winner for pet groomers in 2019.
If you are looking for a pet groomer that will make sure your pup is comfortable while getting it to look its best, look no further than this award-winning company!
Tail Waggers Club has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.62 stars, earning them an impressive Rating Score™ of 94.16 and a 2019 Top Rated Local award for ranking as one of the top 10 pet groomers in Nevada!
Here’s just one of their many five-star reviews:
“The owner here is so sweet and you can tell she’s a dog person. She talks to them and plays with them and genuinely cares for them. I’ve always been afraid I’ll end up taking my dog somewhere where they’ll force him down and groom him that way. But this woman likes to give them breaks in between cuts and baths so they won’t stress out as much. [This is a] great place with great service. She asks for shot records and for background history on the dogs for the safety and health of others around them.” – A.C.
It is because of excellent reviews like this that Tail Waggers Club is now able to call themselves a Top Rated Local award winner!
Not Your Average Pet Groomer
We were excited to learn all about Tail Waggers Club and how they have gotten where they are today, so we sat down with the owner, Nathalie Mathews.
Tail Waggers Club focuses on making sure the dogs and the owners are all comfortable. They take the time to get to know each dog and develop a relationship with them. They know that grooming can be scary for dogs, so they really take their time with each one. They offer more than grooming, too! They have dog outfits and treats for the pups that visit them! They work to make sure that their business is both affordable as well as high-quality.
Nathalie described their business mission as:
“We want to help people have clean happy babies!”
Building Success With Great Customer Service
Tail Waggers Club has earned an incredible reputation, and Nathalie says it’s all thanks to word of mouth! She said that she has never had to ask for reviews. Her satisfied customers have happily told others about her business.
There are many businesses out there that are looking to build as impressive a reputation as Tail Waggers Club has managed to. We asked if Nathalie could share any expert advice with these companies. Here’s what she had to say:
“You need to have the best customer service possible! Be nice to your customers. I’m good at grooming, but with any business, customer service has to be your focus.”
Congratulations to Tail Waggers Club for being a 2019 Top Rated Local award winner, and special thanks to Nathalie for taking the time to speak with us!