Founded on honesty, professionalism, and integrity, TYCO Plumbing serves the Denver Metro Area with any residential plumbing needs.
At Top Rated Local®, we are pleased to announce that TYCO Plumbing, a proud and local Colorado business, is an award winner for their excellent Rating Score™.
This year, TYCO Plumbing won two Top Rated Local® awards:
Our team at Top Rated Local caught up with TYCO Plumbing Owner Tyler Coupens to get some insight into what he does to help his company succeed, especially in the realm of digital reviews and ratings.
One thing Tyler is extraordinarily passionate about is treating the customer right.
“We try to take care of the customer, making sure the customer is our #1 focus. If we end up being profitable as a company, then that’s just a bonus,” said Tyler, “It’s all about the customer.”
Tyler expands on that by saying it’s important to him as a business owner to not only treat the customers as a high priority but also to value his employees well. He recognizes that employees who are happy and satisfied with the job they’re doing are going to treat the customers in the same way. It’s a positive trickle effect.
This is proven true by the more than 150 ratings and reviews posted online about TYCO Plumbing, with an average rating of 4.9 stars!
The secret to such a strong online reputation?
TYCO Plumbing makes sure to provide the best customer service possible and then asks their happy customers to share what TYCO has done with their friends and family, as well as through online reviews.
Some of the reviews online speak for themselves. Here are a few of our favorites:
“I was greatly impressed with how quickly they responded to my problem. [They] were professional and had all the information I needed in their quote [they] provided before performing the work.” – Sean, August 2018, Google
“Tyler and his company are the most professional company we have worked with. They come do the job and are very clean and neat while working. Also, they do not try to upsale you and tell you all these other plumbing projects you need to take care of, which we had expereineced many times with other companies.” – Judy, June 2018, BBB
“Price was fair, but communication, work quality, and customer service were top-notch! Tyler was fantastic. After going through a few plumbing folks over the past couple of years, there’s really no comparison. Highly recommend.” – Steve, June 2018, Home Advisor
Tyler said it directly when giving advice to other businesses trying to build a strong reputation, “Don’t let money drive you. Make your employees and your customers your number one focus.”
This is important for Tyler because he wants to make a difference. He wants to help people out at a reasonable price at the same time that he takes care of his people too.
“I want to take care of people, but I also want to be able to provide for not only my family but for the families of my employees too,” Tyler said.