Top Rated Local® is pleased to announce that North Coast Sewer & Drainage is a 2019 award winner for plumbers in Illinois!
From sewer repair and flood protection to increasing water pressure and water line upgrades, there’s no better company to rely on for your plumbing needs than North Coast Sewer & Drainage in Skokie.
North Coast Sewer & Drainage has received dozens of reviews with an average rating of 4.98 stars, earning them an exemplary Rating Score™ of 97.77 and a 2019 Top Rated Local award for ranking among the top five plumbers in all of Illinois!
Here’s just one of their many five-star reviews:
“Thanks again for helping us out of a rather smelly situation yesterday! Eric and crew came by, assessed the situation, recommended a fix, pulled the permits, and in less than six hours, everything was fixed. [They were] very professional and courteous with a very high level of customer service. We’d recommend them to anyone! FYI, credit cards are accepted, and [they have] totally reasonable prices!” – Sue V.
Not Your Average Plumbing Company
We wanted to learn all about North Coast Sewer & Drainage and its impressive online reputation, so we took a few minutes to talk with the owner, Eric Rohde.
The first question we had for Eric was what is it that sets North Coast Sewer & Drainage apart from their competition in Illinois. Here’s Eric’s response:
“We’ve never walked away from anyone, and we always stayed to the finish. I think that resonates with people. The footprint after we leave is so small that you wouldn’t even know we were there. We were just tearing into their yard and tearing up their street, so it’s really about the finished product once we’re done digging. People think plumbing, and they think interior service and all of that stuff. We’re kind of like the orthodontists to the dentists. You have the dentists that clean the teeth and do the small stuff, and then we do the big, heavy-duty stuff. People always remember that stuff more so than some of the other things.”
“I would say what sets us apart is cleanliness, attention to detail, taking care of the property and always being there for them.”
We also wanted to know what their mission is at North Coast Sewer & Drainage and how they work to make the world a better place. Here’s what Eric had to say:
“It’s about being consistent and not trying to gouge anyone, staying honest and staying fair. There are probably opportunities that we could have where we could really take some chances to make extra money, and we don’t because, in a lot of ways, we’re too busy to do that. We stay honest and are consistent, no matter what town we go into. Whether the income is $40-50,000 or $120,000, everyone gets charged the same. There are companies out there that charge more depending on what town they go in. Everyone gets treated the same with us. Get in; get out; be done.”
Building Success Through Memorable Service
Eric attributes North Coast Sewer & Drainage’s strong online reputation to their commitment to providing great, memorable service to their clients:
“I never really ask for reviews. It’s the memory of what we did for them. …I think a lot of it is just because of their appreciation for what we did… I actually look at a lot of reviews of other companies, too, and there are a lot of short ones. But I’ve got a lot of long ones, where they really take the time to write real, long summaries. I don’t even have the time to sit there and do this for someone, and they do it. I’ve been fortunate in that regard to get good people that took the time to write reviews for us.”
Outside of building a powerful online reputation, North Coast Sewer & Drainage has gotten their name out there through word of mouth, direct mail, pay-per-click ads, SEO (search engine optimization), stickers and business cards. They also write letters to their customers thanking them for their business.
There are so many business owners out there looking to build the kind of online reputation North Coast Sewer & Drainage has. Here’s Eric’s expert advice for them:
“Cater to your customers, and take care of them. Don’t be afraid to ask them for a review, either. Offer them something for it. Maybe, sometimes, give away a service cost fee for a review, just to get them to write one. That review is a value in itself — more than money. If you’re kind of new, sacrifice a few service costs for a review, and it will go a long way.”
Congratulations to the team at North Coast Sewer & Drainage for being a 2019 Top Rated Local award winner, and thank you so much, Eric, for taking the time to speak with us!
We highly recommend North Coast Sewer & Drainage in Skokie. Visit their website today!