Top Rated Local® is pleased to announce that Oakton Animal Hospital is an award winner for veterinarians in 2019.
If you are looking for a reliable and compassionate local veterinarian, look no further than this award-winning company!
Oakton Animal Hospital has received many overwhelmingly positive reviews across six different verified sites with an average rating of 4.97 stars, earning them an impressive Rating Score™ of 99.65 and a 2019 Top Rated Local award for ranking as one of the top 100 businesses and one of the top three veterinarians in Illinois!
Here’s just one of their many five-star reviews:
“I love this animal hospital. It is small enough where they can give special attention to my dog, Sadie, but they are big in care, and take care of my concerns and the health of my dog. I would highly recommend Oakton Animal Hospital!!!” – M.L.
It is because of excellent reviews like this that Oakton Animal Hospital is now able to call themselves a Top Rated Local award winner!
Not Your Average Veterinary Clinic
We were excited to learn all about Oakton Animal Hospital and how they have gotten where they are today, so we sat down with the Practice Manager, Jeannie Hortillano.
The first thing we wanted to know was what it is that makes Oakton Animal Hospital stand apart from its competitors. Jeannie told us about Dr. Glenn P. Ephraim, his experience, and what he hopes for this business:
“Dr. Glenn P. Ephraim, D.V.M. the practice owner, has over 26 years of experience and is well established. Dr. Ephraim believes in innovation and keeping up with the fast-changing pace of the times.”
She also told us a bit about their overall mission:
“We have a belief in how we want the practice handled. Every client is an individual, and we try to put ourselves in their shoes. We think of our clients and pets as if they are our own family. We offer a welcoming environment; pets are greeted by name, and our practice maintains a small-town feel. We maintain our grounding.”
Building Success, Online and Off
Oakton Animal Hospital has built up an incredible reputation, so we were excited to hear about some of the ways they have gotten their name out and grown their business. Jeannie told us that they have a referral program, and that their main focus is on community. She said:
“We are known for our great service, and we get the word out through a strong online presence.”
Of course, they have also seen the benefit of positive online reviews. When we asked Jeannie how they have gotten so many stellar reviews, she said:
“When you do your job, your customers will notice and share their experiences through reviews. We focus on developing meaningful relationships with our clients and their pets by giving individualized care and being consistent with our service.The feedback we get, we take to heart, both in what we are doing well and what we need to improve on.”
There are many businesses out there that are looking to build as impressive a reputation as Oakton Animal Hospital has managed to. We asked if Jeannie could share any expert advice with these companies. Here’s what she had to say:
“Listen to your clients, customers, and team. Ask for feedback, because the pulse of your business is your team and clients. People want to feel like they are being listened to and their feedback matters.”
Congratulations to Oakton Animal Hospital for being a 2019 Top Rated Local award winner, and special thanks to Jeannie for taking the time to speak with us!