Illinois’ Top Rated Local® Businesses: 2020

Known for being the home of the first McDonald’s, the Sears Tower (the largest building in North America), as well as Miles Davis, Bill Murray, and Oprah, the Land of Lincoln is also home to a number of truly incredible local businesses — from nail salons to accounting firms — that work to serve their communities and make the world a better place.

Top Rated Local® is here to recognize the many local businesses that work to make Illinois such a phenomenal place to live and visit. There are so many amazing businesses that serve the people of Illinois, but only the best of the best have made it on our list of Top Rated Local award winners for 2020. Today, we’re ecstatic to announce our 2020 award winners in Illinois.

To calculate our 2020 winners, we’ve looked at each business’ Rating Score™, which is determined by the total number of verified review sites the business is listed on, the total number of ratings/reviews the business has on those review sites, and the business’ average overall star rating. The more review sites a business is listed on, the more reviews or ratings a business has, and the higher the average star rating, the higher the Rating Score will be, with the highest being 100.00.

There are a large number of businesses that work hard to serve the people of Illinois and provide them with everything they need to thrive, and this year, we’ve identified 410 total businesses that have made the cut. These one-of-a-kind, local businesses have clearly made an impact on the customers and clients they serve each and every day, as evidenced by their impressive average Rating Score of 98.15 and average star rating of 4.91. For comparison, businesses across Top Rated Local average a 68.84 Rating Score and a 4.20 star rating. These businesses are truly the best of the best.

There are so many stand-out businesses in Illinois that deserve to be recognized for their success, but we’re especially excited to give a shoutout to the number one award-winner in Illinois for 2020 — Chicago Locksmiths. Offering a full range of locksmith services, from lock-outs to lock repair and replacement, Chicago Locksmiths is Chicago’s go-to locksmith. Chicago Locksmiths has received 7,247 reviews across six verified reviews sites with an average star rating of 5.00, which has earned it a phenomenal Rating Score of 100.00 and the bragging rights of being the number one Top Rated Local business in all of Illinois for 2020.

Congratulations to all of our award winners in Illinois for 2020, and we commend you for the outstanding service and support you provide for your community day in and day out.

Illinois’ Top Rated Local® Painting Contractors Award Winner: Artisons Painting & Remodeling

Top Rated Local® is pleased to announce that Artisons Painting & Remodeling is a 2019 award winner for painting contractors in Illinois!

If you’re looking for a painting company that offers beautiful results and next-level service look no further than Artisons Painting & Remodeling in Cicero.

Artisons Painting & Remodeling has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a fantastic Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking among the top five painting contractors in all of Illinois!

Here’s just one of the many five-star reviews that got them there:

“I highly recommend Artisons Painting & Remodeling to anyone looking for a quality painting company. Joe (the owner) was promptly on time for all appointments, consultations and scheduling visits. This company gets an A+ from me in customer service. After presenting me with several paint swatches to match my new sided vinyl garage, we had a perfect match. Believe me, this required a lot of patience from Joe. The painting crew (especially Wilson) was professional, detailed-oriented, courteous and very neat. I wish I could give Artisons Painting & Remodeling 10 stars. I definitely will use them again in the future.” – Dennis B.

Not Your Average Painting Company

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Joseph DiGangi, the owner of Artisons Painting & Remodeling.

To kick off our conversation, we asked Joseph about what it is that makes Artisons Painting & Remodeling unique compared to the many other painting companies in Illinois. Joseph told us:

“We’re fully insured; we carry worker’s comp, and we have an A+ rating with the Better Business Bureau. In addition to having five-star ratings on every website, we don’t have anything but a perfect rating on every website.”

We also asked Joseph about the Artisons Painting & Remodeling mission and how they work to make the world a better place. Joseph shared with us their mission statement with us, which is:

“We guarantee complete satisfaction for our customers and do it right the first time. We value honesty, integrity and quality over everything.”

Building Success Through Quality Work

Joseph credits Artisons Painting & Remodeling’s strong online reputation to their commitment to doing quality work, showing up on time, following through, doing what they say they will and being honest, and pointed to their skilled employees as well.

Outside of building a powerful online reputation, Artisons Painting & Remodeling has grown through yard signs, vehicle lettering and Google Adwords.

There are many business owners looking to grow their business and build their online reputation. Here’s Joseph’s expert advice for them:

“Just keep doing a perfect job, and eventually, it catches up to you. If you always do a perfect job, a phenomenal job, you’re honest, you’re on time, you do quality work, you keep improving in your field, become a master at what you do and hire good quality people, your work will speak for itself. You’ll get referrals; people will want to leave reviews for you and speak your praises.”


Congratulations to Artisons Painting & Remodeling for being a 2019 Top Rated Local award winner, and thank you so much, Joseph, for taking the time to speak with us!

We highly recommend Artisons Painting & Remodeling in Cicero. Visit their website today!

Idaho’s Top Rated Local® Dance Schools and Studios Award Winner: Fuzion Dance Studio

Top Rated Local® is pleased to announce that Fuzion Dance Studio is an award winner for dance schools and studios in 2019.

If you are looking for a dance school that will help you or your little one develop a whole new range of skills, look no further than this award-winning company!

Fuzion Dance Studio has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.82 stars, earning them an impressive Rating Score™ of 94.19 and a 2019 Top Rated Local award for ranking as one of the top three dance schools and studios in Idaho!

Here’s just one of their many five-star reviews:

“I love the fitness classes at Fuzion. The teachers are delightful, joyful, and energetic; the people who attend are down to earth and kind, and are never critical or snobbish. My feet love their shock-absorbing dance floor.” – K.M.

It is because of excellent reviews like this that Fuzion Dance Studio is now able to call themselves a Top Rated Local award winner!

Not Your Average Dance School

We were excited to learn all about Fuzion Dance Studio and how they have gotten where they are today, so we sat down with the owner, Marcel Parkinson.

The first thing we wanted to know was what it is that makes Fuzion Dance Studio stand apart from its competitors. Marcel told us about their passion for helping their students to develop as people as well as dancers. She said:

“We’re really committed to our students. Overall, we care more about our students developing character and life skills [than dance skills]. We look at how they’re going to turn out as adults and at what kind of classes are going to help them be better people rather than focusing on a skill or dance technique or winning a competition. Those things are still important, and we strive for excellence in all that we do, but we really care about the individual.”

She went on to tell us about their excellent staff, saying:

“Our teachers are trained well; they are people who have the same values as I do, and are not just someone who is good at dance or good at coaching gymnastics.”

When we asked Marcel about the Fuzion Dance Studio business mission, she said:

“We strive for excellence in all that we do and we care about the individual. We make sure that each class is done to the best of our abilities.”

Building Success, Online And Off

Fuzion Dance Studio has earned a fantastic reputation, so we asked Marcel how they have managed to grow their business and get such great online reviews. Marcel said that they simply do the best they can in all that they do and the reviews come organically from people who are pleased with their service and want to let others know about them.

In addition to building the kind of online reputation that any small business would envy, Fuzion Dance Studio has spread the word about who they are and what they do through word of mouth and by keeping up with the different technologies people use, like Facebook, Instagram, and texting. They also love to participate in various community events and find ways to support their community.

There are many businesses out there that are looking to build as impressive a reputation as Fuzion Dance Studio has managed to. We asked if Marcel could share any expert advice with these companies. Here’s what she had to say:

“Just find out who you are. Everybody can offer something different; we don’t all have to be the same. There’s room in the world for competition, and I feel like if we all try to be ourselves, the people that want or need what you can offer will find you… We’d all be successful if we work hard and do our best.”


Congratulations to Fuzion Dance Studio for being a 2019 Top Rated Local award winner, and special thanks to Marcel for taking the time to speak with us!

Illinois’ Top Rated Local® Award Winner: Andrew Fry: Allstate Insurance

Top Rated Local® is pleased to announce that Andrew Fry: Allstate Insurance is a 2019 award winner in Illinois!

If you’re looking for an insurance agent who is dedicated to helping you feel comfortable with and understand your insurance needs, look no further than Andrew Fry: Allstate Insurance in Aurora.

Andrew Fry: Allstate Insurance has received more than 125 reviews on four verified sites with a perfect average rating of 5.00 stars, earning them a marvelous Rating Score™ of 99.00 and a 2019 Top Rated Local award for being ranked among the top 100 businesses in all of Illinois!

Here’s just one of their many five-star reviews:

“I recently switched my homeowner and auto insurances to Allstate. The coverage was actually slightly better, and the price was less than what I was paying. The location is close to my house, which is convenient, and the staff has been nice.” – Lois F.

Not Your Average Insurance Agency

We wanted to learn more about this award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Andrew Fry of Allstate Insurance.

The first thing we wanted to know was what makes Allstate Insurance a one-of-a-kind insurance agency in Illinois. Here’s what Andrew had to say:

“We are unlike most insurance agencies because we don’t sell. We review our customers’ needs and educate them to help in assessing their risk and taking advantage of all of our discounts.”

We also asked Andrew what their mission is at Allstate Insurance and how they work to make the world a better place. Andrew told us that they do a number of things to give back to their community, including donating winter clothes in town and giving to Feed My Starving Children.

Building Success by Focusing on Customers

Andrew attributes Allstate Insurance’s strong online reputation to the fact that they have a customer focus and recognize that their customers are what make their business go. He added:

“It is a constant process to get people to leave us feedback through email follow-ups.”

Outside of building a powerful online reputation, Allstate Insurance has gotten their name out there through direct mail, SEO (search engine optimization) and their referral program. However, their main focus is on their local customers, because they are the ones who stick.

Every business owner wants to build the kind of online reputation Allstate Insurance has. When we asked Andrew what advice he has for those business owners, he said:

“Staffing is very important. When you have a good employee, take care of them and pay them better than the market average to keep them happy.”


Congratulations to the team at Andrew Fry: Allstate Insurance for being a 2019 Top Rated Local award winner, and thank you so much for taking the time to speak with us!

We highly recommend Andrew Fry: Allstate Insurance in Aurora. Visit their website today!

Illinois’ Top Rated Local® Private Investigators Award Winner: On Q Professional Investigations

Top Rated Local® is pleased to announce that On Q Professional Investigations is a 2019 award winner for private investigators in Illinois!

From background checks to surveillance, On Q Professional Investigations in Chicago has what it takes to meet your needs.

On Q Professional Investigations has received more than 150 reviews with an average rating of 4.80 stars, earning them a fantastic Rating Score™ of 90.00 and a 2019 Top Rated Local award for ranking among the top five private investigators in all of Illinois!

Here’s just one of the many five-star reviews that got them there:

“I can’t begin to describe how pleased I was with the work that was done for me. Tony is a top-notch Investigator. He was able to locate and retrieve stolen goods for me. Thank you, Tony and your awesome team of investigators.” – Francesca R.

Not Your Average Private Investigation Firm

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Tony, the owner of On Q Professional Investigations.

To kick off our conversation, we asked Tony about what it is that makes On Q Professional Investigations unique compared to the many other private investigators in Illinois. Tony said:

“We put God first in everything that we do, and we believe that God is helping us solve some of these cases and get the information we are looking for.”

We also asked Tony about the On Q Professional Investigations mission and how they work to make the world a better place. Tony told us:

“Our business mission is to help those in need and to provide the answers to the questions that may arrive. Whether the answer is beneficial or not, we want to bring closure. We want to know the truth; that’s what allows people to move on and move forward. Our primary focus is to gather the facts.”

Tony went on to tell us that they give back by partnering with various organizations and helping the homeless, the hungry and organizations that work to combat human trafficking.

Building Success Through Customer Service

Tony credits On Q Professional Investigations’ strong online reputation to their commitment to providing the best customer service and what the customer needs. He added:

“We produce results.”

Outside of building a powerful online reputation, On Q Professional Investigations has grown through word of mouth:

“Because we produce results, people go out and speak to others.”

There are many private investigators looking to grow their business and build their online reputation. Here’s Tony’s expert advice for them:

“Produce the results that the clients are needing. Understand what they are asking for, and do everything in your power to bring those results about…”


Congratulations to On Q Professional Investigations for being a 2019 Top Rated Local award winner, and thank you so much, Tony, for taking the time to speak with us!

We highly recommend On Q Professional Investigations in Chicago. Visit their website today!

Illinois’ Top Rated Local® Real Estate Brokers Award Winner: The Winterroth Team

Top Rated Local® is pleased to announce that The Winterroth Team is a 2019 award winner for real estate brokers in Illinois!

If you’re looking for an experienced team that can help with all of your buying and selling needs, look no further than The Winterroth Team.

The Winterroth Team has received more than 100 reviews with an average rating of 4.95 stars, earning them a tremendous Rating Score™ of 98.50 and a 2019 Top Rated Local award for ranking among the top five real estate brokers in all of Illinois!

Here’s just one of their many five-star reviews:

“Kelly Winterroth is an outstanding Realtor®. Kelly is very knowledgeable on the market and provides good advice during the process. She worked with us every day to find a new home and sell ours quickly. Kelly was also able to get three offers within two days of [our home] being on the market. Everything was top notch and exceptional. I would highly recommend Kelly again to buy or sell.” – Justin M.

Not Your Average Real Estate Company

We wanted to learn all about The Winterroth Team and its impressive online reputation, so we took a few minutes to talk with Team Leader and Broker, Kelly Winterroth.

The first question we had for Kelly was what is it that sets The Winterroth Team apart from their competition in Illinois. Kelly told us that her team is driven by service, not sales, and that they always customize their plan around what their clients want and what their goals are. The Winterroth Team understands that people don’t care about a business’ stats or if they’re number one; they care about what the business will do for them. Kelly added:

“We do it with gratitude, too. We don’t have egos. We appreciate their business and the trust that they put in us.”

We also wanted to know what their mission is at The Winterroth Team and how they work to make the world a better place. Here’s what Kelly had to say:

“We are a team that is focused more on the culture versus sales and numbers. We hire based on culture. Everything else can be trained. Who a person is internally and deeply is not something that can be trained…”

Building Success Through Great Service

Kelly attributes The Winterroth Team’s strong online reputation to their commitment to providing great service for their clients day in and day out. Kelly says that, while they do ask for some reviews, some of their clients take it upon themselves, which is a testament to the kind of service they provide.

Outside of building a powerful online reputation, The Winterroth Team has gotten their name out there through various avenues, including radio ads, commercials, their endorsements from Barbara Corcoran and Gary LaVox, who is the lead singer of Rascal Flatts, as well as by giving back to their community, which they do by volunteering at and raising goods for the food pantry and by organizing a drawing to recognize outstanding teachers.

There are so many business owners out there looking to build the kind of online reputation The Winterroth Team has. When we asked what advice she has for them, Kelly emphasized the importance of providing good service and doing what you say you’re going to do, as well as being real and vulnerable both online and offline.


Congratulations to the team at The Winterroth Team for being a 2019 Top Rated Local award winner, and thank you so much, Kelly, for taking the time to speak with us!

We highly recommend The Winterroth Team in Bourbonnais. Visit them online today!

Illinois’ Top Rated Local® Martial Arts Award Winner: TM Martial Arts

Top Rated Local® is pleased to announce that TM Martial Arts is a 2019 award winner for martial arts centers in Illinois!

Whether you’re looking for a class to help you learn to defend yourself or to teach your child confidence and self-discipline, look no further than TM Martial Arts in Joliet.

TM Martial Arts has received almost 100 reviews on four verified sites with an average rating of 4.81 stars, earning them an exemplary Rating Score™ of 96.06 and a 2019 Top Rated Local award for ranking among the top five martial arts centers in all of Illinois!

Here’s just one of their many five-star reviews:

“We have been beyond thrilled with our experience at TM Martial Arts. The instructors are wonderful, and it is obvious that Master Harrison cares about all of his students. I love watching my son learn about martial arts and all the responsibilities that go along with it. This is a program that is focused on the whole person, and that is why we love it so much!” – Kathy J.

Not Your Average Martial Arts Center

Tim Harrison, the owner of TM Martial Arts, generously gave us a few minutes of his time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets TM Martial Arts apart from the many other martial arts centers in Illinois. Here’s Tim’s response:

“We always try to have our customer’s best interests in mind, and our focus is to develop people, not only in self-defense because that’s a really small part of it, but to help people develop in the areas of leadership, decision making and character development. We’re looking to help people become more well-rounded individuals. Of course, self defense is a big part of it, but the other areas are as well.”

We also wanted to know why they do what they do at TM Martial Arts and how they work to make the world a better place. Here’s what Tim had to say:

“Our goal is to help as many people as we can to gain personal confidence, leadership skills, to help them to learn to contribute to the community and, of course, as I always say, to learn to defend themselves and have confidence in that area.”

Building Success by Keeping Customers’ Best Interests in Mind

When we asked Tim about TM Martial Arts’ secret to such a strong online reputation, he said:

“We always try to put forth our best effort and keep the best interests of our customers in mind.”

Outside of building the kind of online reputation any business owner would envy, TM Martial Arts has spread the word about who they are and what they do through community involvement and word of mouth:

“We do live events. If there are different festivals, we’ll get a booth and a table, and that way, we get to meet people face-to-face. We occasionally have the opportunity to work with schools and do assemblies or, as they call it, gym teacher for a day, and work with the kids. If we have happy students, they tell other people about it.”

Clearly, Tim knows a thing or two about growing a business and building an online reputation. Here’s his expert advice for the many other business owners out there:

“Do what you say you’re going to do. Have integrity; that’s part of martial arts that we stress. Talk to your customers, and if you have a happy customer, ask them if they care to share it in a review or something along those lines.”


Congratulations to the team at TM Martial Arts for being a 2019 Top Rated Local award winner, and thank you so much, Tim, for taking the time to speak with us!

We highly recommend TM Martial Arts in Joliet. Visit their website today!

Illinois’ Top Rated Local® Pet Groomers Award Winner: The Barking Lot Grooming Salon, LLC

Top Rated Local® is pleased to announce that The Barking Lot Grooming Salon, LLC is a 2019 award winner for pet groomers in Illinois!

When your pet is due for a little TLC, there’s no better pet groomer to turn to in Rockford than The Barking Lot Grooming Salon, LLC.

The Barking Lot Grooming Salon, LLC has received dozens of reviews with an average rating of 4.93 stars, earning them a wonderful Rating Score™ of 97.26 and a 2019 Top Rated Local award for ranking among the top five pet groomers in all of Illinois!

Here’s just one of their many five-star reviews:

“Thank you, ladies, for working us in this morning for a nail trim!! Roxie and Capone feel much better. You were friendly, gentle with our pups and very quick!” – Jacki G.

Not Your Average Pet Groomer

We wanted to learn all about The Barking Lot Grooming Salon, LLC and its impressive online reputation, so we took a few minutes to talk with Groomer, Rachel Bloom.

The first question we had for Rachel was what is it that sets The Barking Lot Grooming Salon, LLC apart from their competition in Illinois. Rachel told us that they value quality over quantity and said:

“We will take our time to get to know your pet, so they get to know us, and it’s not just a ‘stop in and here you go’ kind of place.”

We also wanted to know what their mission is at The Barking Lot Grooming Salon, LLC and how they work to make the world a better place. Rachel told us that they give back by giving haircuts to pets in rescues and said that they try to help as much as they can. She added:

“For us, we just want to make the pets feel at home when they’re here.”

Building Success With a Calm Atmosphere

Rachel attributes The Barking Lot Grooming Salon, LLC’s strong online reputation to the calm environment they’ve created for the pets in their care, which helps to reduce their stress.

Outside of building a powerful online reputation, The Barking Lot Grooming Salon, LLC has gotten their name out there through word of mouth:

“We do try to offer a little perk for the people who do spread our name. We give them a little credit on their account for their future groom if someone comes in and says this person sent us here.”

There are so many business owners out there looking to build the kind of online reputation The Barking Lot Grooming Salon, LLC has. Here’s Rachel’s expert advice for them:

“Try to be more one-on-one with your clients.”


Congratulations to the team at The Barking Lot Grooming Salon, LLC for being a 2019 Top Rated Local award winner, and thank you so much, Rachel, for taking the time to speak with us!

We highly recommend The Barking Lot Grooming Salon, LLC in Rockford. Visit their Facebook page today!

Illinois’ Top Rated Local® Home Contractors Award Winner: Sebring Design Build

Top Rated Local® is pleased to announce that Sebring Design Build is an award winner for home contractors in 2019.

If you are looking for a home contracting company that will help you love your home, look no further than this award-winning company!

Sebring Design Build has received many overwhelmingly positive reviews across five different verified sites with an average rating of 4.91 stars, earning them an impressive Rating Score™ of 99.12 and two 2019 Top Rated Local awards for ranking as one of the top 100 businesses and one of the top three home contractors in Illinois!

Here’s just one of their many five-star reviews:

“The Sebring team was great to work with on my recent home projects. We did a full remodel of the master bathroom and a partial remodel of our kitchen. The entire process, from start to finish, ran smoothly. [They] helped build a plan around my vision and budget and managed the project flawlessly. The entire team is talented, experienced, and professional. I would highly recommend working with the Sebring team. They are focused on quality and meeting their customers’ expectations.” – K.D.

It is because of excellent reviews like this that Sebring Design Build is now able to call themselves a Top Rated Local award winner!

Not Your Average Home Contracting Company

We were excited to learn all about Sebring Design Build and how they have gotten where they are today, so we sat down with the owner, Bryan Sebring.

The first thing we wanted to know was what it is that makes Sebring Design Build stand apart from its competitors. Bryan said:

“We are more like a concierge service for design builds. We have an organized system, an app for online scheduling, and we hold the hand of the client from start to finish.”

He went on to tell us about their overall business mission:

“Our mission is to deliver high-quality, cost-effective projects in a timely manner by employing and supporting high-character, trustworthy, motivated, flexible team members. We value the importance of our collaborative relationships and will continue to remain respectful, fair, and true in our dealings with all employees, clients, and trade partners. We are grateful for every client; they count on our honesty, dependability, and our integrity. We will never stop growing and learning, and will continue to strive for perfection in everything we do.”

Building Success, Online And Off

Sebring Design Build has earned a fantastic reputation, so we asked Bryan how they have managed to grow their business and get their name out. Bryan said that they pay attention to their SEO (search engine optimization), use Facebook Ads and Angie’s List, but that word of mouth is their number one source of new business.

There are many businesses out there that are looking to build as impressive a reputation as Sebring Design Build has managed to. We asked if Bryan could share any expert advice with these companies. Here’s what he had to say:

“You need to know the numbers and understand the financial side of it all. You need to understand how you can be profitable and how much you need to charge, while still giving the client a good value.”


Congratulations to Sebring Design Build for being a 2019 Top Rated Local award winner, and special thanks to Bryan for taking the time to speak with us!

Illinois’ Top Rated Local® Plumbers Award Winner: North Coast Sewer & Drainage

Top Rated Local® is pleased to announce that North Coast Sewer & Drainage is a 2019 award winner for plumbers in Illinois!

From sewer repair and flood protection to increasing water pressure and water line upgrades, there’s no better company to rely on for your plumbing needs than North Coast Sewer & Drainage in Skokie.

North Coast Sewer & Drainage has received dozens of reviews with an average rating of 4.98 stars, earning them an exemplary Rating Score™ of 97.77 and a 2019 Top Rated Local award for ranking among the top five plumbers in all of Illinois!

Here’s just one of their many five-star reviews:

“Thanks again for helping us out of a rather smelly situation yesterday! Eric and crew came by, assessed the situation, recommended a fix, pulled the permits, and in less than six hours, everything was fixed. [They were] very professional and courteous with a very high level of customer service. We’d recommend them to anyone! FYI, credit cards are accepted, and [they have] totally reasonable prices!” – Sue V.

Not Your Average Plumbing Company

We wanted to learn all about North Coast Sewer & Drainage and its impressive online reputation, so we took a few minutes to talk with the owner, Eric Rohde.

The first question we had for Eric was what is it that sets North Coast Sewer & Drainage apart from their competition in Illinois. Here’s Eric’s response:

“We’ve never walked away from anyone, and we always stayed to the finish. I think that resonates with people. The footprint after we leave is so small that you wouldn’t even know we were there. We were just tearing into their yard and tearing up their street, so it’s really about the finished product once we’re done digging. People think plumbing, and they think interior service and all of that stuff. We’re kind of like the orthodontists to the dentists. You have the dentists that clean the teeth and do the small stuff, and then we do the big, heavy-duty stuff. People always remember that stuff more so than some of the other things.”

He concluded:

“I would say what sets us apart is cleanliness, attention to detail, taking care of the property and always being there for them.”

We also wanted to know what their mission is at North Coast Sewer & Drainage and how they work to make the world a better place. Here’s what Eric had to say:

“It’s about being consistent and not trying to gouge anyone, staying honest and staying fair. There are probably opportunities that we could have where we could really take some chances to make extra money, and we don’t because, in a lot of ways, we’re too busy to do that. We stay honest and are consistent, no matter what town we go into. Whether the income is $40-50,000 or $120,000, everyone gets charged the same. There are companies out there that charge more depending on what town they go in. Everyone gets treated the same with us. Get in; get out; be done.”

Building Success Through Memorable Service

Eric attributes North Coast Sewer & Drainage’s strong online reputation to their commitment to providing great, memorable service to their clients:

“I never really ask for reviews. It’s the memory of what we did for them. …I think a lot of it is just because of their appreciation for what we did… I actually look at a lot of reviews of other companies, too, and there are a lot of short ones. But I’ve got a lot of long ones, where they really take the time to write real, long summaries. I don’t even have the time to sit there and do this for someone, and they do it. I’ve been fortunate in that regard to get good people that took the time to write reviews for us.”

Outside of building a powerful online reputation, North Coast Sewer & Drainage has gotten their name out there through word of mouth, direct mail, pay-per-click ads, SEO (search engine optimization), stickers and business cards. They also write letters to their customers thanking them for their business.

There are so many business owners out there looking to build the kind of online reputation North Coast Sewer & Drainage has. Here’s Eric’s expert advice for them:

“Cater to your customers, and take care of them. Don’t be afraid to ask them for a review, either. Offer them something for it. Maybe, sometimes, give away a service cost fee for a review, just to get them to write one. That review is a value in itself — more than money. If you’re kind of new, sacrifice a few service costs for a review, and it will go a long way.”


Congratulations to the team at North Coast Sewer & Drainage for being a 2019 Top Rated Local award winner, and thank you so much, Eric, for taking the time to speak with us!

We highly recommend North Coast Sewer & Drainage in Skokie. Visit their website today!