Top Rated Local® is pleased to announce that NovaCare Rehabilitation is an award winner for physical therapists in 2019.
When your health and recovery is on the line, you want a highly-qualified physical therapist you can trust to provide you with a personalized care plan. NovaCare Rehabilitation can offer all this, and more! We highly recommend you check out this award-winner today!
If you are looking for a highly qualified and compassionate physical therapist, look no further than this award-winning company!
NovaCare Rehabilitation has received many overwhelmingly positive reviews across four different verified sites with a perfect average rating of 5.00 stars, earning them an impressive Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking as the number one physical therapist in Illinois!
Here’s just one of their many five-star reviews:
“I have come here a number of times over the past several years for different physical rehabs. Everyone that works there are great listeners, very knowledgeable, and true professionals. I highly recommend NovaCare for any physical therapy.” – J.M.
It is because of excellent reviews like this that NovaCare Rehabilitation is now able to call themselves a Top Rated Local award winner!
Not Your Average Physical Therapy Office
We were excited to learn all about NovaCare Rehabilitation and how they have gotten where they are today, so we sat down with the Center Manager, Jake Livingston.
The first thing we wanted to know was what it is that makes NovaCare Rehabilitation stand apart from its competitors. Jake excitedly told us about the incredible team working at NovaCare. Their passion and quality are simply unmatched. Jake shared:
“The center has a really strong team! We started with two physical therapists, and now we’re up to seven. The overall atmosphere and camaraderie as a team adds to the overall experience. Everyone here is fully invested in the well-being of each patient that walks through the door… We have a very warm, welcoming environment with great teamwork. It doesn’t matter who you’re working with, we maintain great communication to make sure you meet your goals!”
He continued by telling us a bit about how their qualifications mean that every patient will get personalized care. In addition to the standard kinds of care offered at most physical therapy centers, they also provide video analysis for running and throwing, dry needling, TMJ treatments, and will soon have a center for aquatic therapy! Jake told us:
“We’re certified manual therapists, so we do a considerable amount of hands-on work combined with exercise. We have very tailored treatments to each individual. Everyone has different goals and functional restrictions, so we make sure to develop their plans specifically for them.”
We wanted to know about the NovaCare Rehabilitation business mission, or how they work to improve their community. Jake said:
“NovaCare Rehabilitation will provide an exceptional patient care experience that promotes healing and recovery in a compassionate environment. We deliver superior quality in all that we do. We treat others as they would like to be treated. We are results-oriented and achieve our objectives. We are team players. We are resourceful in overcoming obstacles. In terms of making the world a better place, we are committed to the community we are privileged to serve. Our team members are eager and passionate and spend many volunteer hours supporting causes that are near and dear to us. We enjoy participating in races, spending time at community food banks/shelters and contributing to many health-related charities that help community members.”
Building Success By Taking Care Of The Customers
NovaCare Rehabilitation has earned a phenomenal reputation, so we were excited to hear about some of the ways they have managed to get their name out and grow their business. When we heard that they have seen the benefits of positive online reviews, we asked what their secret is to that strong online reputation. Jake said:
“We do, at times, ask people for reviews if they’ve had a great experience with us, but we don’t go out of our way to. I believe the results and experience really drive our [online] presence!”
There are many businesses out there that are looking to build as impressive a reputation as NovaCare Rehabilitation has managed to. We asked if Jake could share any expert advice with these companies. Here’s what he had to say:
“First and foremost, your effort level needs to be very high. Next, you need to understand your trade, inside and out. Each facet of the business, including customer service, reputation, marketing, and everything else that matters, is equally important. Develop a strong team and understand the strengths of everyone on it. Find out what they want to pursue and build upon that.”
Jake ended our chat by sharing some exciting information about NovaCare Rehabilitation and giving a heartfelt thank you to everyone that has helped get them where they are today:
“We recently renovated our center, and we will be having an open house in the near future. You’ll be able to find out more details on our Yelp and NovaCare Rehabilitation Facebook and Instagram pages. Stay tuned! We’ve rolled out a new center in the Mundelein Park District. Our team from Palatine will be providing services at this location as well! Lastly, we are a very community-based center. We love the area and look forward to continuing to serve it! Thanks to everyone that provided such positive feedback and had a great experience at the NovaCare in Palatine! Always feel free to stop in or reach us at the center! Thanks again!”
Congratulations to NovaCare Rehabilitation for being a 2019 Top Rated Local award winner, and special thanks to Jake for taking the time to speak with us!