Illinois’ Top Rated Local® Physical Therapists Award Winner: FYZICAL Therapy & Balance Centers

Top Rated Local® is pleased to announce that FYZICAL Therapy & Balance Centers is a 2019 award winner for physical therapists in Illinois!

When it comes to physical therapy in Naperville, you won’t find a better option than FYZICAL Therapy & Balance Centers.

FYZICAL Therapy & Balance Centers has received dozens of reviews with a perfect average rating of 5.00 stars, earning them a tremendous Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking among the top five physical therapists in all of Illinois!

Here’s just one of the many five-star reviews that got them there:

“FYZICAL Naperville has the BEST physical therapists who really care about their patients. They helped accelerate my recovery after a sports injury to my knee. I’m back playing soccer and running again, thanks to Mary, Ben and Bill. I recommend them to anyone needing expert PT services.” – Gus K.

Not Your Average Physical Therapy Clinic

We wanted to learn what makes this award-winning business tick, so we took a few minutes to talk with Dina, co-owner of FYZICAL Therapy & Balance Centers.

To kick off our conversation, we asked Dina about what makes FYZICAL Therapy & Balance Centers unique compared to the many other physical therapy clinics in Illinois. Dina told us that, in addition to physical therapy, they also offer health coaching, yoga, nutritional advice, orthotics for feet and more. She added:

“We want to help our patients get well and help them with their wellness and healing journey.”

We also asked Dina about the FYZICAL Therapy & Balance Centers mission and how they work to make the world a better place. Dina shared with us that their mission is simply to help their patients feel their best.

Building Success Through Quality Care

Dina credits FYZICAL Therapy & Balance Centers’ strong online reputation to their commitment to providing their patients with quality care and treating them like family. Dina also pointed to their therapists, who are well-respected among their peers and experts in multiple areas of wellness.

Outside of building a powerful online reputation, FYZICAL Therapy & Balance Centers has grown through radio and television ads, Facebook and community outreach.

There are many business owners looking to grow their business and build their online reputation. Here’s Dina’s expert advice for them:

“Do your best!”


Congratulations to FYZICAL Therapy & Balance Centers for being a 2019 Top Rated Local award winner, and thank you so much, Dina, for taking the time to speak with us!

We highly recommend FYZICAL Therapy & Balance Centers in Naperville. Visit their website today!

Illinois’ Top Rated Local® Award Winner: Bugbee’s DJ Plus

Top Rated Local® is pleased to announce that Bugbee’s DJ Plus is a 2019 award winner in Illinois!

From DJs to photobooths, Bugbee’s DJ Plus in Champaign has what it takes to make your special day even more memorable.

Bugbee’s DJ Plus has received hundreds of reviews with an average rating of 4.96 stars, earning them a superb Rating Score™ of 99.61 and a 2019 Top Rated Local award for ranking among the top 100 businesses in all of Illinois!

Here’s just one of their many five-star reviews:

“I am so glad I picked Bugbee’s for my DJ! I specifically asked for Dan Church, and he did not disappoint. He was VERY professional and organized. He made sure things got done and also made sure our guests had the best time possible. I highly recommend renting the photo booth as well. Every time I looked over there, a group of people was enjoying it! You even get a book with all the pictures at the end of the night. I don’t have any regrets with this company!” – Blair J.

Not Your Average Business

We wanted to learn all about Bugbee’s DJ Plus and its impressive online reputation, so we took a few minutes to talk with the Regional Manager, Dan Church.

The first question we had for Dan was what is it that sets Bugbee’s DJ Plus apart from their competition in Illinois. Here’s Dan’s response:

“A long history in the wedding industry seems to set us apart. The owner, Greg Bugbee, has been serving couples for 33 years! The way we individualize each event based on the couple in order to capture their vision for their special day is so important.”

We also wanted to know what their mission is at Bugbee’s DJ Plus and how they work to make the world a better place. Here’s what Dan had to say:

“We make sure to keep perspective on how important the wedding day is for our couples and their families. It is such an honor for our team to play the important role we do in creating an environment for a joyful celebration of their love. We are service-minded in the entire process, from the planning, equipment and announcements, all the way to the music, we are focused on the best way to serve our couples!”

Building Success Through Customer Satisfaction

Dan attributes Bugbee’s DJ Plus’ strong online reputation to their commitment to being focused on taking care of the couples and representing them on their most special day, which leads to customer satisfaction. He added:

“Couples seem to want to review us because they feel we truly understood the responsibility we have when representing them. This has really been a driving force for our strong web presence.”

Outside of building a powerful online reputation, Bugbee’s DJ Plus has gotten their name out there through social media, basic online advertising and by acting as if each event was an audition:

“Bridesmaids, groomsmen, family and friends could all be potentially getting married in the future. The owner always says to treat every wedding as if it is his daughter’s wedding. We always help to meet and exceed the hopes a couple has for their wedding day.”

There are so many business owners out there looking to build the kind of online reputation Bugbee’s DJ Plus has. Here’s Dan’s expert advice for them:

“Stick to the core mission, and never sway from that foundation. We serve with integrity and the foundation that each couple deserves an amazing wedding day!”


Congratulations to the team at Bugbee’s DJ Plus for being a 2019 Top Rated Local award winner, and thank you so much, Dan, for taking the time to speak with us!

We highly recommend Bugbee’s DJ Plus in Champaign. Visit their website today!

Illinois’ Top Rated Local® Accounting Firms & CPAs Award Winner: Wilson & Associates, CPA

Top Rated Local® is pleased to announce that Wilson & Associates, CPA is a 2019 award winner for accounting firms & CPAs in Illinois!

From financial planning to tax preparation, Wilson & Associates, CPA in Chicago is an accounting firm that has what it takes to meet your needs and exceed your expectations.

Wilson & Associates, CPA has received dozens of reviews with an average rating of 4.70 stars, earning them a phenomenal Rating Score™ of 95.00 and a 2019 Top Rated Local award for ranking among the top five accounting firms & CPAs in all of Illinois!

Here’s just one of their many five-star reviews:

“I enthusiastically recommend Wilson & Associates CPA. I have used the firm for both LLC formation and tax services. I particularly value Mr. Wilson Atiabet’s willingness to share his knowledge and the timeliness of their service. I recently received my first dreaded letter from the IRS. After consulting with Mr. Atiabet, the matter was fully rectified within a couple of days.” – O.K.

Not Your Average Accounting Firm

We wanted to learn all about Wilson & Associates, CPA and its impressive online reputation, so we took a few minutes to talk with CPA, Wilson.

The first question we had for Wilson was what is it that sets Wilson & Associates, CPA apart from their competition in Illinois. Wilson told us that what makes his firm different is the compassion they have for their clients, as well as the fact that they try to put themselves in their clients’ shoes. Wilson & Associates is not a transaction-type firm; instead, they focus on developing relationships with their clients and using their knowledge of tax law to the advantage of their clients.

Wilson went on to tell us that he has an MBA and is working on getting a PhD in business, and that, in addition to tax and accounting, he consults small and medium-sized businesses.

We also wanted to know what their mission is at Wilson & Associates, CPA and how they work to make the world a better place. Here’s what Wilson had to say:

“[We make the world a better place by] changing one life at a time.”

They utilize Fresh Start Initiative, which is an IRS program that helps people save. They work hard every day to save people money and empower people financially if they are in debt, especially to IRS, as it is one of the most ruthless debt collectors in the world.

Building Success by Sticking to Their Core Values

Wilson attributes Wilson & Associates, CPA’s strong online reputation to their commitment to their core values, which are high-quality service and responsiveness, as well as treating everyone the same. They use all of the methods at their disposal to solve their clients’ problems and ensure they are satisfied.

Outside of building a powerful online reputation, Wilson & Associates, CPA has gotten their name out there through digital marketing and word of mouth.

There are so many accounting firms out there looking to build the kind of online reputation Wilson & Associates, CPA has. Here’s Wilson’s expert advice for them:

“Honoring time in the industry and having knowledge is the foundation of any successful accounting firm. If you are going to put money first, you aren’t going to make it…”


Congratulations to the team at Wilson & Associates, CPA for being a 2019 Top Rated Local award winner, and thank you so much, Wilson, for taking the time to speak with us!

We highly recommend Wilson & Associates, CPA in Chicago. Visit their website today!

Illinois’ Top Rated Local® Pet Groomers Award Winner: Pawparazzi Pet Salon

Top Rated Local® is pleased to announce that Pawparazzi Pet Salon is an award winner for pet groomers in 2019.

If you are looking for a pet groomer that will get your four-legged friend looking fresh, look no further than this award-winning company!

Pawparazzi Pet Salon has received many overwhelmingly positive reviews across five different verified sites with an average rating of 4.94 stars, earning them a perfect Rating Score™ of 100.00 and a 2019 Top Rated Local award for ranking as one of the top five pet groomers in Illinois!

Here’s just one of their many five-star reviews:

“These guys are very nice and informative. The prices are reasonable, and the service is quick. We did a drop-off, and they finished quickly. Our little puppy looks like a million bucks.” – A.P.

It is because of excellent reviews like this that Pawparazzi Pet Salon is now able to call themselves a Top Rated Local award winner!

Not Your Average Pet Groomer

We were excited to learn all about Pawparazzi Pet Salon and how they have gotten where they are today, so we sat down with the owner, Sue.

The first thing we wanted to know was what it is that makes Pawparazzi Pet Salon stand apart from its competitors. Sue said that the difference comes from the education they provide their customers. In order to offer the best service possible, they attend and teach seminars and classes, and try to always stay up to date with the newest techniques and technologies.

We asked Sue if she could tell us about the Pawparazzi Pet Salon business mission, and she shared:

“The mission is to educate each pet owner so they have a better understanding of the animal they own [and to offer] what each pet needs individually.”

Building Success By Taking Care Of The Customer

Pawparazzi Pet Salon has earned a fantastic reputation, so we were excited to hear about some of the ways they have gotten their name out and grown their business. Sue told us that word of mouth has been their main source of new business, but that they also make it a point to stay active in their community, where they have hosted community dog washes.

There are many businesses out there that are looking to build as impressive a reputation as Pawparazzi Pet Salon has managed to. We asked if Sue could share any expert advice with these companies. Here’s what she had to say:

“Offer what your customer is asking for, and educate them as to why they can or cannot get that.”


Congratulations to Pawparazzi Pet Salon for being a 2019 Top Rated Local award winner, and special thanks to Sue for taking the time to speak with us!

Illinois’ Top Rated Local® Urgent Care Centers Award Winner: Emediate Cure Quick Care – Joliet

Top Rated Local® is pleased to announce that Emediate Cure Quick Care is an award winner for urgent care centers in 2019.

If you are looking for a quick and compassionate urgent care center, look no further than this award-winning company!

Emediate Cure Quick Care has received many overwhelmingly positive reviews across three different verified sites with an average rating of 4.89 stars, earning them an impressive Rating Score™ of 95.90 and a 2019 Top Rated Local award for ranking as one of the top five urgent care centers in Illinois!

Here’s just one of their many five-star reviews:

“This Quick Care was the only one open on a Sunday evening. I was impressed! The staff was professional and friendly, and the wait time was less than 20 minutes, even with two people ahead of me. The facility is very clean and new. The Nurse Practitioner I saw was wonderful at explaining what I needed in detail. I would definitely use this facility again, even though it is farther away from my home [than others].” – D.D.

It is because of excellent reviews like this that Emediate Cure Quick Care is now able to call themselves a Top Rated Local award winner!

Not Your Average Urgent Care Center

We were excited to learn all about Emediate Cure Quick Care and how they have gotten where they are today, so we sat down with the owners, April Kubinski and Amy Vertin. Both Amy and April come from an urgent care background, and an ER and trauma background. They spent over 10 years working in the medical care industry before starting Emediate Cure Quick Care in 2015. They were both born and raised in the community, and said that they started their business after seeing a need for some change in the way things were operating elsewhere. They said:

“We saw people waiting four to five hours just to be seen, and really felt the need to get patients in and out quicker and back to their loved ones.”

We wanted to know was what it is that makes Emediate Cure Quick Care stand apart from its competitors. April and Amy told us that not only are they a family-owned business, but they are also a women-owned business, which is rare in the urgent care industry. They said:

“We feel that is who our customers are — women are typically the ones who take their kids to the physician and coordinate the family healthcare. We feel like we know what people want and what they are looking for, as well as what is frustrating, which gives us a unique perspective.”

They hold their staff to a high standard and said that nobody in their center started this job to become millionaires; they just want to help their community and provide them education about the issues they are facing and what they need to do to resolve the problem and get back onto the path of good health.

We also wanted to know about the Emediate Cure Quick Care business mission. April and Amy told us:

“Our mission is to provide compassionate, affordable, quality care to you and your family, to treat each patient encountered as important, unique, special, and deserving of quality healthcare and personal attention.”

They have recently opened a second location in Joliet, and let us know that if you do not have insurance, a visit starts at just $75.00.

Building Success By Staying Involved In The Community

Emediate Cure Quick Care has earned a phenomenal reputation, so we wanted to know what they have done to get their name out and grow their business. April and Amy told us that they are very involved in giving back to their community, where they participate in parades and movies in the park. They also work together with Big Brothers Big Sisters and the local Police Department, and they sponsor a yearly scholarship for one of the local schools.

They have also seen the benefit of positive online reviews. When we asked them what their secret is to getting those reviews, April and Amy said:

“There are not many independent practices anymore, so you don’t get that personal feeling. When a patient comes in and they feel that personal touch with us, it gives them the motivation to write a review and tell everyone else. I feel like we go above and beyond, and that is why our patients write reviews. At most urgent care centers, patients are sometimes seen as a number. We want to make sure that we listen to our patients and that they are educated. It makes a big difference when we can spend more than five or 10 minutes in a room with a patient instead of just getting them out the door.”

There are many businesses out there that are looking to build as impressive a reputation as Emediate Cure Quick Care has managed to. We asked if April and Amy could share any expert advice with these companies. Here’s what they had to say:

“Be prepared! It’s great that there are two of us, so we can pick each other up when the other one needs it! You are going to have your good days and your bad days. You can never give up!”


Congratulations to Emediate Cure Quick Care for being a 2019 Top Rated Local award winner, and special thanks to April and Amy for taking the time to speak with us!

Illinois’ Top Rated Local® Fencing Contractors Award Winner: Carlson Exteriors Inc.

Top Rated Local® is pleased to announce that Carlson Exteriors Inc. is an award winner for fencing contractors in 2019.

If you are looking for a professional, reliable fencing contractor, look no further than this award-winning company!

Carlson Exteriors Inc. has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.93 stars, earning them an impressive Rating Score™ of 97.35 and a 2019 Top Rated Local award for ranking as the number one fencing contractor in Illinois!

Here’s just one of their many five-star reviews:

“Carlson Exteriors recently completed some work at my home. I’m very happy with the results and would definitely recommend them to anyone. Their team did a great job and cleaned up after the work was finished. They communicated clearly through the estimate process and also once we agreed on the job. Their prices were fair as well. I’ll definitely use them again in the future.” – M.S.

It is because of excellent reviews like this that Carlson Exteriors Inc. is now able to call themselves a Top Rated Local award winner!

Not Your Average Fencing Company

We were excited to learn all about Carlson Exteriors Inc. and how they have gotten where they are today, so we sat down with the Office Manager, Lora Himmelspach.

The first thing we wanted to know was what it is that makes Carlson Exteriors Inc. stand apart from its competitors. Lora said that it is their staff that makes all the difference. She told us that their product managers are with their clients from start to finish.

Building Success By Offering Unmatched Customer Service

Carlson Exteriors Inc. has earned a fantastic reputation, so we wanted to know more about how they have gotten their name out and grown their business. Lora told us that they have advertised over the radio, by sending mailers, and with ads online. They have also benefited from positive online reviews. When we asked that they do to get people to leave a review, she said:

“We just give good customer service, and people will ask how to leave compliments.”

There are many businesses out there that are looking to build as impressive a reputation as Carlson Exteriors Inc. has managed to. We asked if Lora could share any expert advice with these companies. Here’s what she had to say:

“Just focus on giving good customer service.”


Congratulations to Carlson Exteriors Inc. for being a 2019 Top Rated Local award winner, and special thanks to Lora for taking the time to speak with us!

Illinois’ Top Rated Local® Electricians Award Winner: J Hulick Electric

Top Rated Local® is pleased to announce that J Hulick Electric is an award winner for electricians in 2019.

Years of education and training help to set this local electrician apart from the rest. When you are in need of reliable service for any of your commercial or residential electric needs, look no further than this award-winning company!

J Hulick Electric has received many overwhelmingly positive reviews across three different verified sites with a perfect average rating of 5.00 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as one of the top five electricians in Illinois!

Here’s just one of their many five-star reviews:

“They were able to come to my home the same day I called. I was impressed with every step, from making the appointment to receiving a text when Chris was en route. Chris was extremely knowledgeable, thorough, and professional. Most importantly, he was very kind, and I had no hesitation having him in my home. I highly recommend J Hulick Electric to everyone.” – R.M.

It is because of excellent reviews like this that J Hulick Electric is now able to call themselves a Top Rated Local award winner!

Not Your Average Electrician

We were excited to learn all about J Hulick Electric and how they have gotten where they are today, so we sat down with the CEO and Director of Operations, Chris Stewart. Chris had been working as a Master Union Electrician before purchasing this 40-year-old company two years ago.

The first thing we wanted to know was what it is that makes J Hulick Electric stand apart from its competitors. Chris told us that he strives to teach his employees how to work as efficiently as possible. With a highly educated and knowledgeable staff that values efficiency, they are able to save their customers time, so that even if they quote a job the same as a competitor might, they are still offering a better value.

Formerly, J Hulick Electric exclusively focused on commercial jobs, but they have started to grow their company to include more residential services.

Chris told us about his excellent staff and how comfortable he feels having them represent his business:

“I rely on my employees to represent the company the way I want it to be represented. When I hire an employee, I teach them to go out of their way with kindness, talk to customers about their job, and always thank them. A customer connection really helps a lot. I want to make sure customers feel comfortable with us coming into their home.”

Building Success Over The Years

J Hulick Electric has earned a phenomenal reputation, so we were excited to hear about how they have gotten their name out over the years. Chris told us that at every job, they make sure to have their banner on display. They also make sure that their logo is proudly displayed on all of their trucks.

There are many businesses out there that are looking to build as impressive a reputation as J Hulick Electric has managed to. We asked if Chris could share any expert advice with these companies. Here’s what he had to say:

“Stay focused on the task at hand and set yourself a goal for the year. Try to achieve that goal, whether it be growth or just the amount of work you want to achieve.”


Congratulations to J Hulick Electric for being a 2019 Top Rated Local award winner, and special thanks to Chris for taking the time to speak with us!

Illinois’ Top Rated Local® Auto Shops Award Winner: Martin Service

Top Rated Local® is pleased to announce that Martin Service is an award winner for auto shops in 2019.

For full-service auto repair you can trust, look no further than this award-winning company!

Martin Service has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.95 stars, earning them an impressive Rating Score™ of 97.46 and a 2019 Top Rated Local award for ranking as one of the top five auto shops in Illinois!

Here’s just one of their many five-star reviews:

“They are super honest about what is best for you, even if it means less money for them. All my options for tires and brakes were explained. I was shown photos of the issue with my brakes. After meeting me, the owner took the time to teach me more as I waited for them to finish with my car.” – B.M.

It is because of excellent reviews like this that Martin Service is now able to call themselves a Top Rated Local award winner!

Not Your Average Auto Shop

We were excited to learn all about Martin Service and how they have gotten where they are today, so we sat down with the owner, Kyle Martin.

The first thing we wanted to know was what it is that makes Martin Service stand apart from its competitors. Martin told us all about the different ways they put their customers first. He said:

“We put the customer first! We do things, like providing rides home, offering flexible scheduling, and making sure that we inform and teach our clients about what is going on with their vehicles. We also have loaner cars available. We give a three-year, 36,000-mile warranty with all of the work we do!”

He went on to tell us about their business mission and their commitment to creating a community that is welcoming and trustworthy for both them and their customers:

“Our mission is to build and sustain a community within auto repair that we love to work in and that customers love to come to. We work hard to build that trust and community. We make sure to get to know our customers on a first-name basis.”

Building Success By Treating People Well

Martin Service has gained quite an incredible reputation, so we were eager to hear about some of the ways they have gotten their name out and grown their business. Kyle told us that while they have utilized online resources, like Google Adwords, Facebook marketing, and Instagram, they have gotten most of their business thanks to word of mouth. They also give away t-shirts to help with their branding.

Martin Service has also seen the benefit of a fantastic online review. We asked what their secret is to getting reviews, and Kyle told us that they simply ask for them! He said that they are confident that they offer great service, so they have no problem asking for them.

There are many businesses out there that are looking to build as impressive a reputation as Martin Service has managed to. We asked if Kyle could share any expert advice with these companies. Here’s what he had to say:

“My motto is to treat people with dignity and respect. Take care of them! Everything else will fall into place if you focus on loving and taking care of people.”


Congratulations to Martin Service for being a 2019 Top Rated Local award winner, and special thanks to Kyle for taking the time to speak with us!

Illinois’ Top Rated Local® Pet Groomers Award Winner: Doggy Daydream

Top Rated Local® is pleased to announce that Doggy Daydream is an award winner for pet groomers in 2019.

If you are looking for a pet groomer that will provide peace of mind for your canine, look no further than this award-winning company!

Doggy Daydream has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.95 stars, earning them an impressive Rating Score™ of 97.46 and a 2019 Top Rated Local award for ranking as one of the top five pet groomers in Illinois!

Here’s just one of their many five-star reviews:

“The staff at Doggy Daydream is fantastic! They’re always extremely pleasant, are more than flexible with last-minute boarding requests, and do a great job on nail trimmings and baths. The cage-free setup is fantastic for our dog. He loves it when we pull up.” – T.S.

It is because of excellent reviews like this that Doggy Daydream is now able to call themselves a Top Rated Local award winner!

Not Your Average Groomer

We were excited to learn all about Doggy Daydream and how they have gotten where they are today, so we sat down with the owner, Vale West.

The first thing we wanted to know was what it is that makes Doggy Daydream stand apart from its competitors. Vale told us about their cage-free facility and said that the dogs get 24-hour supervision. She said that it’s all about making sure that the customer is happy with the service they provide.

Building Success Through Word of Mouth and Networking

Doggy Daydream has earned a wonderful reputation, so we wanted to know how they have gotten their name out and grown their business. Vale said that their success is all thanks to word of mouth.

There are many groomers out there that are looking to build as impressive a reputation as Doggy Daydream has managed to. We asked if Vale could share any expert advice with them. Here’s what she had to say:

“When we first started, I went to a lot of local vets and built relationships with them. Posting pictures is important, too. Everyone wants to see a picture, and they share it if it’s of their dog!”


Congratulations to Doggy Daydream for being a 2019 Top Rated Local award winner, and special thanks to Vale for taking the time to speak with us!

Illinois’ Top Rated Local® Physical Therapists Award Winner: NovaCare Rehabilitation

Top Rated Local® is pleased to announce that NovaCare Rehabilitation is an award winner for physical therapists in 2019.

When your health and recovery is on the line, you want a highly-qualified physical therapist you can trust to provide you with a personalized care plan. NovaCare Rehabilitation can offer all this, and more! We highly recommend you check out this award-winner today!

If you are looking for a highly qualified and compassionate physical therapist, look no further than this award-winning company!

NovaCare Rehabilitation has received many overwhelmingly positive reviews across four different verified sites with a perfect average rating of 5.00 stars, earning them an impressive Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking as the number one physical therapist in Illinois!

Here’s just one of their many five-star reviews:

“I have come here a number of times over the past several years for different physical rehabs. Everyone that works there are great listeners, very knowledgeable, and true professionals. I highly recommend NovaCare for any physical therapy.” – J.M.

It is because of excellent reviews like this that NovaCare Rehabilitation is now able to call themselves a Top Rated Local award winner!

Not Your Average Physical Therapy Office

We were excited to learn all about NovaCare Rehabilitation and how they have gotten where they are today, so we sat down with the Center Manager, Jake Livingston.

The first thing we wanted to know was what it is that makes NovaCare Rehabilitation stand apart from its competitors. Jake excitedly told us about the incredible team working at NovaCare. Their passion and quality are simply unmatched. Jake shared:

“The center has a really strong team! We started with two physical therapists, and now we’re up to seven. The overall atmosphere and camaraderie as a team adds to the overall experience. Everyone here is fully invested in the well-being of each patient that walks through the door… We have a very warm, welcoming environment with great teamwork. It doesn’t matter who you’re working with, we maintain great communication to make sure you meet your goals!”

He continued by telling us a bit about how their qualifications mean that every patient will get personalized care. In addition to the standard kinds of care offered at most physical therapy centers, they also provide video analysis for running and throwing, dry needling, TMJ treatments, and will soon have a center for aquatic therapy! Jake told us:

“We’re certified manual therapists, so we do a considerable amount of hands-on work combined with exercise. We have very tailored treatments to each individual. Everyone has different goals and functional restrictions, so we make sure to develop their plans specifically for them.”

We wanted to know about the NovaCare Rehabilitation business mission, or how they work to improve their community. Jake said:

“NovaCare Rehabilitation will provide an exceptional patient care experience that promotes healing and recovery in a compassionate environment. We deliver superior quality in all that we do. We treat others as they would like to be treated. We are results-oriented and achieve our objectives. We are team players. We are resourceful in overcoming obstacles. In terms of making the world a better place, we are committed to the community we are privileged to serve. Our team members are eager and passionate and spend many volunteer hours supporting causes that are near and dear to us. We enjoy participating in races, spending time at community food banks/shelters and contributing to many health-related charities that help community members.”

Building Success By Taking Care Of The Customers

NovaCare Rehabilitation has earned a phenomenal reputation, so we were excited to hear about some of the ways they have managed to get their name out and grow their business. When we heard that they have seen the benefits of positive online reviews, we asked what their secret is to that strong online reputation. Jake said:

“We do, at times, ask people for reviews if they’ve had a great experience with us, but we don’t go out of our way to. I believe the results and experience really drive our [online] presence!”

There are many businesses out there that are looking to build as impressive a reputation as NovaCare Rehabilitation has managed to. We asked if Jake could share any expert advice with these companies. Here’s what he had to say:

“First and foremost, your effort level needs to be very high. Next, you need to understand your trade, inside and out. Each facet of the business, including customer service, reputation, marketing, and everything else that matters, is equally important. Develop a strong team and understand the strengths of everyone on it. Find out what they want to pursue and build upon that.”

Jake ended our chat by sharing some exciting information about NovaCare Rehabilitation and giving a heartfelt thank you to everyone that has helped get them where they are today:

“We recently renovated our center, and we will be having an open house in the near future. You’ll be able to find out more details on our Yelp and NovaCare Rehabilitation Facebook and Instagram pages. Stay tuned! We’ve rolled out a new center in the Mundelein Park District. Our team from Palatine will be providing services at this location as well! Lastly, we are a very community-based center. We love the area and look forward to continuing to serve it! Thanks to everyone that provided such positive feedback and had a great experience at the NovaCare in Palatine! Always feel free to stop in or reach us at the center! Thanks again!”


Congratulations to NovaCare Rehabilitation for being a 2019 Top Rated Local award winner, and special thanks to Jake for taking the time to speak with us!