Top Rated Local® is pleased to announce that Cleaner Carpets & Surfaces is an award winner for carpet cleaners in 2019.
If you are looking for a carpet cleaning company that will get your carpets looking and smelling like new, look no further than this award-winning company!
Cleaner Carpets & Surfaces has received many overwhelmingly positive reviews across four different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking as one of the top five carpet cleaners in Utah!
Here’s just one of their many five-star reviews:
“I loved the service from these guys. They were friendly and got the pet spots completely out of my carpet. My carpet is pretty plush, and they were able to make it look like new. I will be calling them again!!”
It is because of excellent reviews like this that Cleaner Carpets & Surfaces is now able to call themselves a Top Rated Local award winner!
Not Your Average Carpet Cleaning Company
We were excited to learn all about Cleaner Carpets & Surfaces and how they have gotten where they are today, so we sat down with the owner, Jake Ockey.
The first thing we wanted to know was what it is that makes Cleaner Carpets & Surfaces stand apart from its competitors. Jake told us:
“What makes us different is the way we handle things when things do go wrong. Of course, we show up on time and are courteous, professional, and honor our quote, but what really sets us apart is our desire to help a customer when things go wrong, as they occasionally do. We strive to address the problem and address it quickly, so we inconvenience the customer as little as possible.”
Building Success By Taking Care of Their Customers
Cleaner Carpets & Surfaces has earned a fantastic reputation, so we asked Jake how they have managed to grow their business and get such great reviews. He said that they are very focused on reputation management, so they always ask for feedback and always follow up in the rare event that a customer leaves them anything less than a five-star rating to see how they can make it right.
In addition to building the kind of online reputation that any small business would envy, Cleaner Carpets & Surfaces has spread the word about who they are and what they do by taking care of the customers they have. Jake said that they focus on client retention and repeat business more than they do on getting new customers. By keeping current customers happy, they can rely on referrals and positive reviews to attract new business.
Cleaner Carpets & Surfaces has also found ways to give back to the community by donating to local high school sports teams through a scholarship and by doing pro bono work for the Ronald McDonald House.
There are many businesses out there that are looking to build as impressive a reputation as Cleaner Carpets & Surfaces has managed to. We asked if Jake could share any expert advice with these companies. Here’s what he had to say:
“Starting a new business is hard work. Make sure you are committed to putting in the time and effort.”
Congratulations to Cleaner Carpets & Surfaces for being a 2019 Top Rated Local award winner, and special thanks to Jake for taking the time to speak with us!
