Utah’s Top Rated Local® Businesses: 2020

While there’s a lot of uncertainty in the world right now, we didn’t want to let that stop us from celebrating the amazing small businesses of Utah!

Best known for its stunning canyons, arches and mountains, Utah is a wonderful state to live in and visit. Home to five national parks, as well as Donny and Marie Osmond, Jon Heder and Gary Coleman, the Beehive State is also home to a number of truly incredible local businesses — from acupuncturists to window cleaners — that work to serve their communities and make the world a better place.

Top Rated Local® is here to recognize the many local businesses that work to make Utah such a phenomenal place to live and visit. There are so many amazing businesses that serve the people of Utah, but only the best of the best have made it on our list of Top Rated Local award winners for 2020. Today, we’re ecstatic to announce our 2020 award winners in Utah.

To calculate our 2020 winners, we’ve looked at each business’ Rating Score™, which is determined by the total number of verified review sites the business is listed on, the total number of ratings/reviews the business has on those review sites and the business’ average overall star rating. The more review sites a business is listed on, the more reviews or ratings a business has and the higher the average star rating, the higher the Rating Score will be, with the highest being 100.00.

There are a large number of businesses that work hard to serve the people of Utah and provide them with everything they need to thrive, and this year, we’ve identified 392 total businesses that have made the cut. These one-of-a-kind, local businesses have clearly made an impact on the customers and clients they serve each and every day, as evidenced by their impressive average Rating Score of 97.12 and average star rating of 4.87. For comparison, businesses across Top Rated Local average a 68.87 Rating Score and a 4.20 star rating. These businesses are truly the best of the best.

There are so many stand-out businesses in Utah that deserve to be recognized for their success, but we’re especially excited to give a shoutout to the number one award-winner in Utah for 2020 — Thompson Orthodontics. By providing the highest quality orthodontic care in a comfortable, friendly environment, Thompson Orthodontics has become Orem’s premier source for beautiful smiles. Thompson Orthodontics has received 1,065 reviews across six verified reviews sites with an average star rating of 4.98, which has earned it a phenomenal Rating Score of 100.00 and the bragging rights of being the number one Top Rated Local business in all of Utah for 2020.

Congratulations to all of our award winners in Utah for 2020. We commend you for the outstanding service and support you provide for your community day in and day out.

Utah’s Top Rated Local® Dance Schools & Studios Award Winner: Charisma Studio

Top Rated Local® is pleased to announce that Charisma Studio is a 2019 award winner for dance schools and studios in Utah!

If you’re looking for a dance studio that offers classes in all types of style and movement, look no further than Charisma Studio in Provo.

Charisma Studio has received dozens of reviews on four verified sites with a perfect average rating of 5.00 stars, earning them an outstanding Rating Score™ of 98.00 and a 2019 Top Rated Local award for ranking among the top five dance schools and studios in all of Utah!

Here’s just one of their many five-star reviews:

“There’s no better studio in Utah. The studio is beautiful! My girls have received proper technique training and are trained to be confident while still having humility. My girls have danced there for 12 years, and we have been extremely happy the entire time! Tresa and her staff are very professional and talented and care about every dancer!!” – Jolene Y.

Not Your Average Dance Studio

Tresa Anderson, the owner of Charisma Studio, generously gave us a few minutes of her time to tell us about this one-of-a-kind business and its award-winning online reputation.

The first thing we wanted to know was what it is that sets Charisma Studio apart from the many other dance studios in Utah. Here’s Tresa’s pointed to their qualified instructors and said:

“We have high expectations for our dancers and our service. We are very service-oriented.”

Tresa went on to say:

“I go through a great deal of effort in my interview process when we bring in instructors. I have them audition. We don’t just go over resumes and do interviews. I actually have them come in and spend a day at the studio so I can observe them teaching. So that’s what helps us get good quality teachers.”

We also wanted to know why they do what they do at Charisma Studio and how they work to make the world a better place. Here’s what Tresa had to say:

“We offer service-oriented performances. So we send our dancers out, and we perform at all kinds of events free of charge to have the opportunity for the community to be exposed to artistic experiences. We offer opportunities for people to come to experience our studio free of charge and also offer scholarships, as well, to those in need.”

Building Success by Providing Good Service

When we asked Tresa about Charisma Studio’s secret to such a strong online reputation, she said:

“We just provide a good service. We don’t solicit reviews.”

Outside of building the kind of online reputation any business owner would envy, Charisma Studio has spread the word about who they are and what they do through Facebook, Instagram and their website, and by working with someone who helps them monitor their online presence and their advertising.

Clearly, Tresa knows a thing or two about growing a business and building an online reputation. After we asked what expert advice Tresa has for the many other business owners out there, she emphasized the importance of having a website, Facebook, Instagram and word of mouth.


Congratulations to the team at Charisma Studio for being a 2019 Top Rated Local award winner, and thank you so much, Tresa, for taking the time to speak with us!

We highly recommend Charisma Studio in Provo. Visit their website today!

Utah’s Top Rated Local® Dance Schools and Studios Award Winner: Repertory Dance Theatre

Top Rated Local® is pleased to announce that Repertory Dance Theatre is a second-time award winner for dance schools and studios in 2019.

If you have always been curious about modern dance, look no further than this award-winning company!

Repertory Dance Theatre has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.97 stars, earning them an impressive Rating Score™ of 93.78 and a 2019 Top Rated Local award for ranking as one of the top 100 businesses and the number one dance school in Utah!

Here’s just one of their many five-star reviews:

“I love RDT for many reasons. The dancing is always spectacular, and the shows are very well put together. Every time I leave a concert, I am intellectually inspired. The art they share inspires me to be a better person and to think differently about the world around me. Every time I have come into contact with one of the dancers or artistic directors in a class setting, they are very kind, professional, and helpful in the knowledge they have to share.” – A.C.

It is because of excellent reviews like this that Repertory Dance Theatre is now able to call themselves a Top Rated Local award winner for the second year in a row!

More Than Your Average Dance Studio

We were excited to catch up with Repertory Dance Theatre and hear about how the last year has gone for them, so we sat down with Stephanie Perkins, the PR and Marketing Director.

Stephanie started off by telling us a bit about their business and their team, as well as what makes them stand out compared to others in the industry.

“We’re a professional, modern dance company. Our main form of business is our performances, and then we have classes on the side. We have eight professional dancers and a staff of about six, so we’re pretty small. We teach classes in the evenings but are open to all levels. We do a lot of work in schools and such, so we have a wide range of ways to reach people to see multiple different contacts with classes and performances.”

When it comes to their accomplishments over the last year, Stephanie shared their excitement that their Executive Director was named as one of the Women of the Year by Utah Business Magazine.

Making It As A Small Business

It takes a lot of courage and even more hard work to make it as a small business in today’s world. We asked Stephanie what has been the most rewarding part of being a small business like Repertory Dance Theatre. She said:

“The most rewarding thing is being able to connect with people closely and getting to know the people that come to our classes. Also, introducing them to other parts of our business, like our performances, encourages people to come back.”

Stephanie also told us about the biggest lessons they have learned so far as a business, saying:

“Our company is in our 54th season, so we’ve been around for some time. We learn a little bit every year about how the market changes and how people continue to find out about things. It’s a constant learning process, figuring out how to get people to attend our classes and come to our shows. Online reviews are definitely a big part of that.”

There are many businesses out there that are looking to build as impressive a reputation as Repertory Dance Theatre has managed to. We asked if Stephanie could share any expert advice with these companies. Here’s what she had to say:

“Try to connect to your patrons or audience members. Those are your customers. Hear from them, and make sure what you’re offering meets their needs.”


Congratulations to Repertory Dance Theatre for being a 2019 Top Rated Local award winner, and special thanks to Stephanie for taking the time to speak with us!

Utah’s Top Rated Local® Real Estate Brokers Award Winner: Bowen Adams Real Estate

Top Rated Local® is pleased to announce that Bowen Adams Real Estate is an award winner for real estate brokers in 2019.

If you are looking for a trusted, local real estate brokerage, look no further than this award-winning company!

Bowen Adams Real Estate has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.87 stars, earning them an impressive Rating Score™ of 96.67 and a 2019 Top Rated Local award for ranking as one of the top three real estate brokers in Utah!

Here’s just one of their many five-star reviews:

“Kris Bowen and his team are consummate professionals. These are people you want on your side. If you are buying, they will help you find the right home at the right price. They have the knowledge of the market needed to help you negotiate and get the right price. They also know the right inspectors…to help you buy with confidence. If you are selling, they will earn their commission by helping you understand your home’s real value and by maximizing your sales price. Instead of just listing the home on the MLS and waiting for buyers to come, Kris and his team will market your home to the right people to help you get the most out of your home. They provide great communication, great attitudes, and top-notch service.” – J.J.

It is because of excellent reviews like this that Bowen Adams Real Estate is now able to call themselves a Top Rated Local award winner!

Not Your Average Real Estate Brokerage

We were excited to learn all about Bowen Adams Real Estate and how they have gotten where they are today, so we sat down with Rob Adams, who co-owns the company.

The first thing we wanted to know was what it is that makes Bowen Adams Real Estate stand apart from its competitors. Rob told us that they are incredibly future-minded and will focus on building relationships with their customers over earning a paycheck off of them. They believe in providing great service and doing a good job for their clients.

Building Success And Giving Back

In addition to building the kind of online reputation that any small business would envy, Bowen Adams Real Estate has spread the word about who they are and what they do by finding ways to give back to their community. This year, they have raised enough money to help provide thousands of Thanksgiving dinners to families in the community. Rob said:

“This year, to make our community a better place, we’re going to feed 2,500 families Thanksgiving dinner. In less than a week, we’re delivering 2,500 turkeys, 10-pound bags of potatoes, gravy, cranberry sauce, and all the fixings for the green bean casserole. Two- thousand five-hundred families, that’s what we raised this year from this business. That’s $174,000.00 to help kids in other school districts who won’t eat otherwise.”

There are many businesses out there that are looking to build as impressive a reputation as Bowen Adams Real Estate has managed to. We asked if Rob could share any expert advice with these companies. Here’s what he had to say:

“Be consistent.”


Congratulations to Bowen Adams Real Estate for being a 2019 Top Rated Local award winner, and special thanks to Rob for taking the time to speak with us!

Utah’s Top Rated Local® Award Winner: Legacy Dermatology

Top Rated Local® is pleased to announce that Legacy Dermatology is a 2019 award winner in Utah!

For all of your dermatology needs in Bountiful, there’s no better place to turn than Legacy Dermatology.

Legacy Dermatology has received hundreds of reviews on six verified sites with an average rating of 4.99 stars, earning them a magnificent Rating Score™ of 99.89 and a 2019 Top Rated Local award for ranking among the top 25 businesses in all of Utah!

Here’s just one of their many five-star reviews:

“My experience with Legacy Dermatology was excellent! They answered my call and set an appointment for me right away. The staff is super friendly and efficient. My experience was excellent. I highly recommend them.” – Sue B.

A One-of-a-Kind Dermatology Clinic’s Secret to a Strong Online Reputation

Legacy Dermatology has managed to build the kind of reputation any business owner would envy, and to learn a little more about that reputation and this one-of-a-kind business, we sat down with Office Manager Natalie Heaton.

The first thing we wanted to know was what makes Legacy Dermatology unique compared to the many other dermatology clinics in Utah. Natalie told us:

“We came to Bountiful because we wanted to raise our family here and be part of the community. We built our business to be much like many of the other small businesses here in Bountiful. We want our patients to feel part of our Legacy family. We want them to feel like they know Dr. Heaton personally and that he knows them personally. We want our office to have the same small-town feel that the rest of Bountiful has. …I think that makes us stand out.”

When we asked what the secret is to such a solid online reputation at Legacy Dermatology, Natalie pointed to the fact that, from the beginning to the end, they aim to provide their patients with a great experience in the office:

“From the way our front staff greets each patient to how our medical assistants care for each patient and how our doctor and nurse practitioner treats each patient, we make sure it is consistent. Each appointment is all about the patient and about making sure their needs are met and that they feel that they’ve had a great experience from start to finish. At the end of each appointment, we encourage patients, if they felt like they had a great experience, to go online and leave us a review. We’re not pushing them, but asking them to share their experience. It seems like when patients leave happy, most are willing to run right home and leave a review, or they’ll sit down and just do it here in our office on their phones.”

Making the World a Better Place Through Community Involvement

We also wanted to know what their mission is at Legacy Dermatology and how they work to make the world a better place. Natalie told us that they try to get involved in local schools by making donations to their programs to ensure they’re supported. She added:

“We offer quarterly free skin cancer screenings. We’ve done many free skin cancer treatments at our local farmer’s market. It gives an opportunity for locals to get to know Dr. Heaton and for us to get to know people in town. Dr. Heaton personally lectures at our senior centers to educate on skin cancer. We try to make a presence that makes a difference and to serve the members of the community.”

Outside of building a powerful online reputation, Legacy Dermatology has grown by supporting their community:

“Instead of treating our business like another medical office, we treat it more like a small business. …We support other local small businesses and get to know the owners of those businesses. We support everyone around town and hope they’ll support us back.”

It’s clear that Natalie knows a thing or two about growing a business and building an online reputation. Here’s her expert advice for the many other business owners out there:

“Make sure that your main focus is not about business; your focus should always be about your patient or your customer. No matter what, it’s all about them. Make sure that each person who comes through our doors feels like their needs have been met and that they feel like they were treated respectfully and kindly. I think when you get lost in the technicalities of business, you forget who you are serving…”


Congratulations to the team at Legacy Dermatology for being a 2019 Top Rated Local award winner!

We highly recommend Legacy Dermatology in Bountiful. Visit their website today!

Utah’s Top Rated Local® Jewelry Stores Award Winner: McKay Diamonds

Top Rated Local® is pleased to announce that McKay Diamonds is a two-time 2019 award winner in Utah!

For all of your jewelry needs in Salt Lake City, there’s no better jewelry store to turn to than McKay Diamonds.

McKay Diamonds has received hundreds of reviews on six verified sites with an average rating of 4.95 stars, earning them an impeccable Rating Score™ of 100.00 and two 2019 Top Rated Local awards for being ranked among the top 20 businesses and the number one jewelry store in all of Utah!

Here’s just one of their many five-star reviews:

“The jeweler I have always gone to recently retired, and we ran across McKay Diamonds online. There is a reason they have 5.0 stars everywhere!!! [They are a] very nice couple, and they do fast and reasonably priced work! We felt so welcomed in their store and enjoyed hearing how they got started in the business. I didn’t want a chain jeweler/shopping mall jewelry store. I’d rather support a local business that does work in-house, and I found exactly what I had wanted. I recommend McKay and will definitely be returning there!” – Jaime G.

Not Your Average Jewelry Store

We wanted to learn more about this two-time award winner and how they managed to build such an impressive online reputation, so we took a few minutes to talk with Sandra Andrade, co-owner of McKay Diamonds.

The first thing we wanted to know was what makes McKay Diamonds a one-of-a-kind jewelry store in Utah. Here’s what Sandra had to say:

“We don’t send anything out. We do everything here. My husband is the jeweler. He can make it while they wait. You don’t have to leave anything behind. If it’s something really important to you, he can do it while you wait.”

Sandra went on to say:

“We size; we put back stones; we clean everything while you wait. Most stores send out and make you wait for two to three weeks. The maximum we go is one or two days because we don’t keep jewelry here.”

We also asked Sandra what their mission is at McKay Diamonds and how they work to make the world a better place. Here’s her response:

“We want to treat people nice and provide people with a good price, respect and good service.”

Building Success by Following the Golden Rule

Sandra attributes McKay Diamonds’ strong online reputation to their commitment to doing their job and following the Golden Rule:

“We just do our jobs. We try to treat people like the way we want to be treated. When we go to buy something, we want to be treated nice. We try to do the same thing here.”

Outside of building a powerful online reputation, McKay Diamonds has gotten their name out there solely through word of mouth, which says something about the quality of their service.

Every business owner wants to build the kind of online reputation McKay Diamonds has. When we asked Sandra what advice she has for those business owners, she said:

“Treat people with respect, listen and do whatever you can to help. I think customer service is what makes people want to say good things about you.”


Congratulations to the team at McKay Diamonds for being a 2019 Top Rated Local award winner, and thank you so much, Sandra, for taking the time to speak with us!

We highly recommend McKay Diamonds in Salt Lake City. Visit their website today!

Utah’s Top Rated Local® Barber Shops Award Winner: Bernie & Brothers Barber Co.

Top Rated Local® is pleased to announce that Bernie & Brothers Barber Co. is a second-time award winner for barber shops in 2019.

If you are looking for a barber shop that will get you looking and feeling your best, look no further than this award-winning company!

Bernie & Brothers Barber Co. has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.85 stars, earning them an impressive Rating Score™ of 98.47 and a 2019 Top Rated Local award for ranking as the number one barber shop in Utah!

Here’s just one of their many five-star reviews:

“Bernie cuts my hair and I always receive amazing service from her. The atmosphere of the barber shop is very friendly and family-like. I always have a good time when I go to Bernie and Brothers. The other barbers are always super nice to me as well. I’ve never had a bad haircut or experience from this shop. I highly recommend it.” – T.R.

It is because of excellent reviews like this that Bernie & Brothers Barber Co. is now able to call themselves a Top Rated Local award winner for the second year in a row!

More Than The Average Barbershop

We were excited to catch up with Bernie & Brothers Barber Co. and hear about how the last year has gone for them, so we sat down with the owner, Bernie Hiett.

Bernie started off by telling us a bit about their business and their team, as well as what makes them stand out compared to others in the industry. She said that they offer their clients a kind of consistency that isn’t always the norm at other shops. Her barbers have been with the company since it started, so even if she is not available for an appointment herself, the client can still see someone they are familiar with.

When it comes to their accomplishments over the last year, Bernie said that it has been awesome to win Top Rated Local a second time and to have gained such great consistency with their clients and their schedule. She said that they will be celebrating their third year in January, and that it’s so fulfilling to know how booked-out each of them is.

Making It As A Small Business

It takes a lot of courage, and even more hard work to make it as a small business in today’s world. We asked Bernie what has been the most rewarding part of being a small business like Bernie & Brothers Barber Co. and she said:

“Having a successful business is pretty rewarding. Just being able to provide for my family and provide a living for my barbers and help them with their families… That’s pretty rewarding, to know that these guys are taken care of.”

Bernie also told us about the biggest lessons they have learned so far as a business:

“[You have to let] people know where you’re at because there are just so many barbershops. Before I bought this shop, I’d driven past it numerous times and never even noticed it was there. I think getting people to realize that you’re there [was one of our biggest lessons, and that was] largely due to digital marketing. [Digital marketing] is what really catapulted me from coming to work and hoping the phone rang to having a really good online presence so we pop up at the top [of Google] when people look for a barbershop. That gives us good visual and gets eyes on us. Our reviews are great, so they see that and come in.”

There are many businesses out there that are looking to build as impressive a reputation as Bernie & Brothers Barber Co. has managed to. We asked if Bernie could share any expert advice with these companies. Here’s what she had to say:

“Get a digital marketer. Either that, or brush up on that, because I thought it was as easy as opening a door and making a Facebook page, and I didn’t get a whole hell of a lot… I thought I was fairly business smart and savvy, but digital marketing is its own beast. It helps to have [someone who] knows his stuff.”

Bernie also wanted to make sure to give a special thanks to Dixon Consulting Group for all the work they have done to help their company grow!


Congratulations to Bernie & Brothers Barber Co. for being a 2019 Top Rated Local award winner, and special thanks to Bernie for taking the time to speak with us!

Utah’s Top Rated Local® Senior Living Communities Award Winner: Covington Senior Living

Top Rated Local® is pleased to announce that Covington Senior Living is an award winner for senior living communities in 2019.

If you are looking for a senior living community that will provide exceptional, loving care for you or a loved one, look no further than this award-winning company!

Covington Senior Living has received many overwhelmingly positive reviews across multiple verified sites with an average rating of 4.91 stars, earning them an impressive Rating Score™ of 93.06 and a 2019 Top Rated Local award for ranking as one of the top five senior living communities in Utah!

Here’s just one of their many five-star reviews:

“We have loved the memory care unit at Covington. As a family, we have been comforted that the staff can give us details about the everyday activities our mom has been engaged in. They know her personally; they know her needs and her likes, and always show love and patience in their interactions with everyone. The environment is bright, clean and cheery.” – S.K.

It is because of excellent reviews like this that Covington Senior Living is now able to call themselves a Top Rated Local award winner!

Not Your Average Senior Living Community

We were excited to learn all about Covington Senior Living and how they have gotten where they are today, so we sat down with the community relations director, Lexie Call.

The first thing we wanted to know was what it is that makes Covington Senior Living stand apart from its competitors. Lexie told us that they offer a very professional, hands-on community, and said that their memory care program is outstanding. They have started doing cognitive testing for their residents to help staff and families have a better relationship with their loved ones. They are also locally-owned, and Lexie said that the owners are known to frequently stop-by to check in on everything.

She went on to tell us about the Covington Senior Living business mission, saying:

“Our mission is to nurture the human spirit of our residents through their continued journey through life.”

Building Success Through Personal Connection

Covington Senior Living has earned a fantastic reputation, so we asked Lexie how they have managed to grow their business and get such great reviews. She told us that they simply ask their residents and their family members for their honest feedback. She said:

“We [put up] posts in the facility to ask people for feedback on their experience, and we reach out to family members to ask them to leave feedback where applicable.”

In addition to building the kind of online reputation that any small business would envy, Covington Senior Living has spread the word about who they are and what they do by consistently living up to their high standards and by offering extensive activities. Lexie shared that they host monthly events, and said that they have upcoming events planned for Thanksgiving and Christmas!

There are many businesses out there that are looking to build as impressive a reputation as Covington Senior Living has managed to. We asked if Lexie could share any expert advice with these companies. Here’s what she had to say:

“One of the best pieces of advice is to invest in personal relationships.”


Congratulations to Covington Senior Living for being a 2019 Top Rated Local award winner, and special thanks to Lexie for taking the time to speak with us!

Utah’s Top Rated Local® Sign Companies Award Winner: Sandberg Sign

Top Rated Local® is pleased to announce that Sandberg Sign is an award winner for sign companies in 2019.

If you are looking for a sign company that will get your business noticed, look no further than this award-winning company!

Sandberg Sign has received many overwhelmingly positive reviews across three different verified sites with an average rating of 5.00 stars, earning them an impressive Rating Score™ of 96.00 and a 2019 Top Rated Local award for ranking as one of the top three sign companies in Utah!

Here’s just one of their many five-star reviews:

“This is the best place in Salt Lake County to take care of your sign needs. Their prices are very competitive and their turnaround time is extremely fast, not to mention, their work is fantastic and is definitely professional enough to impress even the pickiest of people. Give them a try, you won’t be disappointed.” – D.J.

It is because of excellent reviews like this that Sandberg Sign is now able to call themselves a Top Rated Local award winner!

Not Your Average Sign Company

We were excited to learn all about Sandberg Sign and how they have gotten where they are today, so we sat down with the owner, Steve Sandberg.

The first thing we wanted to know was what it is that makes Sandberg Sign stand apart from its competitors. Steve told us that they do not charge setup or design fees, and said that they are much faster than other sign shops out there. They also find ways to give back to the community, and often find ways to help with local charitable organizations.

Building Success Through Word of Mouth

Sandberg Sign has earned a fantastic reputation, so we asked Steve how they have managed to grow their business and get such great online reviews. He said that the reviews are organic, and that he attributes them to their excellent customer service.

In addition to building the kind of online reputation that any small business would envy, Sandberg Sign has spread the word about who they are and what they do, thanks to word of mouth and customer referrals. Steve said:

“The majority of our business is from word of mouth. I think good business and good business practices, in turn, create good word of mouth, which drives more customers in the door.”

There are many businesses out there that are looking to build as impressive a reputation as Sandberg Sign has managed to. We asked if Steve could share any expert advice with these companies. Here’s what he had to say:

“Continued communication and customer service is the key.”


Congratulations to Sandberg Sign for being a 2019 Top Rated Local award winner, and special thanks to Steve for taking the time to speak with us!

Utah’s Top Rated Local® Computer IT Services Award Winner: CougarTech Repair

Top Rated Local® is pleased to announce that CougarTech Repair is an award winner for computer IT services in 2019.

If you are looking for a trusted computer IT service company, look no further than this award-winning company!

CougarTech Repair has received many overwhelmingly positive reviews across four different verified sites with an average rating of 4.81 stars, earning them an impressive Rating Score™ of 97.06 and a 2019 Top Rated Local award for ranking as one of the top five computer IT service companies in Utah!

Here’s just one of their many five-star reviews:

“[The service] at CougarTech was super friendly and helpful. We went in with a time-sensitive issue and [they] were able to resolve it in just a few minutes. It was the easiest and cheapest repair experience we’ve ever had. Thank you!” – J.W.

It is because of excellent reviews like this that CougarTech Repair is now able to call themselves a Top Rated Local award winner!

Not Your Average Computer IT Service Company

We were excited to learn all about CougarTech Repair and how they have gotten where they are today, so we sat down with a manager at the BYU store, Michelle Monk.

The first thing we wanted to know was what it is that makes CougarTech Repair stand apart from its competitors. Michelle told us:

“We’re a part of Brigham Young University, so our location and services are convenient to students, staff, and faculty. We are Apple Authorized, and the nearest Apple store is pretty far away. We try to keep our prices more affordable than other shops in the surrounding area. We share the BYU mentality of being kind, loving, and Christ-like at all times.”

Michelle went on to tell us about the CougarTech Repair business mission, saying:

“We follow the same overall mission as the BYU Store. Our mission is to connect customers to the Spirit of the Y, which is the culture of BYU and the religious values that we hold here at the university. We also focus on customer service and giving people a great experience when they come in.”

Building Success With Outstanding Customer Service

CougarTech Repair has earned a fantastic reputation, so we asked Michelle how they have managed to grow their business and get such great online reviews. She said that they focus on providing exceptional customer service and the reviews naturally follow. Michelle told us that sometimes, they will do a small service free of charge, but will let the customer know that they would appreciate a review or feedback about their service.

In addition to building the kind of online reputation that any small business would envy, CougarTech Repair has spread the word about who they are and what they do by providing a good service, which leads to people referring them and spreading their name through word of mouth.

There are many businesses out there that are looking to build as impressive a reputation as CougarTech Repair has managed to. We asked if Michelle could share any expert advice with these companies. Here’s what she had to say:

“Try not to cut corners. It honestly will do you more of a disservice than good. In this industry, people appreciate when things are done right and people can tell when something is a quick fix. Doing the full job the right way every time is how you get lifelong customers. People notice that and trust that you’ll do a good job when they come in. Sometimes, it’s hard to do it the full way but eventually, it will pay off.”


Congratulations to CougarTech Repair for being a 2019 Top Rated Local award winner, and special thanks to Michelle for taking the time to speak with us!