Top Rated Local® is pleased to announce that Fence & Deck Connection, Inc. is a 2019 award winner for fencing contractors in Maryland!
For all of your fencing needs in Millersville, there’s no better company to work with than Fence & Deck Connection, Inc.
Fence & Deck Connection, Inc. has received more than 150 reviews with an average rating of 4.74 stars, earning them a superb Rating Score™ of 97.44 and a 2019 Top Rated Local award for ranking among the top 10 fencing contractors in all of Maryland!
Here’s just one of their many five-star reviews:
“I was very impressed with all of my interactions with Fence and Deck Connection. From the sales process through the installation, it was a five-star experience. They have already received a few referrals from me, and I will continue to refer them in the future. Thanks!” – Bryan H.
Not Your Average Fencing Company
We wanted to learn all about Fence & Deck Connection, Inc. and its impressive online reputation, so we took a few minutes to talk with the Marketing Director, Sarah Ditto.
The first question we had for Sarah was what is it that sets Fence & Deck Connection, Inc. apart from their competition in Maryland. Here’s Sarah’s response:
“Communication with our customers is very important. We offer a lifetime structural guarantee on all of our projects, and that’s a huge standout with customers. We also have financing options available to our customers that a lot of other places don’t offer. All of our sales staff are highly trained on all the product materials that we supply, sell and install. They are the experts in the industry when they go out to meet with the consumer. We have production managers for each product category that we are selling and installing. We stand behind our warranty. People are amazed that they’ll have a deck or a fence for 10 years, something is wrong, and we’ll come out and fix it for no charge.”
Sarah went on to add:
“Our sales staff is very respectful, and our installers are very respectful and make sure that we leave a very clean landscape when we’re finished. If there are any problems with the installation, we make sure we take care of them right away. We really want everyone to be happy.”
We also wanted to know what their mission is at Fence & Deck Connection, Inc. and how they work to make the world a better place. Here’s what Sarah had to say:
“Beyond helping the customer create a beautiful outdoor living place, we are very involved with our community by supporting local schools and local charities. We like to stay in touch with our clients and the community around us because we are so grateful for our success and we want to share it in some way.”
Sarah shared with us that they are active with the Blue Ribbon project, and they support Warrior Events and the Boy Scouts.
Building Success Through Customer Service
Sarah attributes Fence & Deck Connection, Inc.’s strong online reputation to the fact that they are very customer service oriented:
“Our mission is building lifelong clients through our commitment to excellence. We try to do that from the moment that you call till we’ve laid the last board. The customer experience is what’s most important for us. We touch base with our customers throughout the entire journey.”
At the completion of each project, they ask their clients for testimonials and to fill out a survey.
Outside of building a powerful online reputation, Fence & Deck Connection, Inc. has gotten their name out there through their two showrooms, community outreach, print ads, including church bulletins, and digital marketing, like Google Adwords, retargeting ads, banner ads and social media. They also put signs on their fences, have a program that encourages referrals and hang door hangers in their area.
There are so many business owners out there looking to build the kind of online reputation Fence & Deck Connection, Inc. has. Here’s Sarah’s expert advice for them:
“Put customers first. Make sure that you are monitoring all avenues where people can find you and leave reviews for you. You want to make sure that you’re watching your brand.”
Congratulations to the team at Fence & Deck Connection, Inc. for being a 2019 Top Rated Local award winner, and thank you so much, Sarah, for taking the time to speak with us!
We highly recommend Fence & Deck Connection, Inc. in Millersville. Visit their website today!
